Premier Inn London Southwark (Bankside)

Location is perfect for exploring London with family and friends! Easy to walk and explore and great food options for everyone. Definitely will stay there again. Being on the river and close to Borough Market, the Shard and Waterloo, it is easy to travel, shop and eat your hearts desire!! Absolutely fantastic! Premier Inn always guarantees a clean, comfy room and bed, with great sound proofing, so you can never go wrong with a room at Premier Inn!!!

I recently stayed at the Premier Inn Southwark Station in London for the New Year’s fireworks. While the location and atmosphere were excellent, I encountered several issues that I believe should be addressed to enhance future guest experiences. Self Check-In Desks: The self check-in kiosks were not operational for many guests, resulting in long queues at the front desk. This has been a recurring issue at other locations, including your Wembley Stadium and Woolwich hotels. Given the high traffic during events, it is essential that these systems work reliably. Early Check-In Fee: I requested an early check-in at 1:30 pm, and a room was available. However, I was asked to pay a £10 fee, which felt unnecessary, especially considering the situation. With multiple bags, we had to store our luggage, which added to the staff's workload due to the self check-in issues. Some flexibility in this policy could significantly improve customer satisfaction. Luggage Incident: The most concerning issue was that my partner’s bag went missing from the luggage room, despite the tagging system in place. It was eventually located thanks to a tracker, but the staff's initial lack of concern was disappointing. The bag was mistakenly taken by another guest, which indicates a lapse in following the proper check-out protocol for stored luggage. This incident, coupled with insufficient apologies, left us frustrated. Moreover, the liability policy was not clearly communicated by the staff, which is troubling.

A clean and comfortable hotel located on the south bank within walking distance of good transport links and close to The Globe, National Theatre, Borough Market as well as a good range of pubs, and restaurants. The room was quiet and comfortable and the staff were friendly. We opted for the cooked and continental breakfasts both of which were tasty, filling and included vegetarian options.

Nice location - roughly a 5-10 min walk from borough high street, plus there’s restaurants and pubs nearby. Staff were very welcoming, helpful and hardworking. The room was very spacious, tidy and I had the best nights sleep. Breakfast was decent . I would definitely come back

We've stayed her before due to it's great location. It's a Premier Inn so you know what you're getting. Luxury it isn't but clean and comfortable it is. The rooms are a decent size, have all the basics you need and the beds are excellent....,....

Clean and friendly as usual, but the entrance to this hotel remains one of the scruffiest and dingiest back-allies in London. It feels like wandering into an old garage or junk yard, stumbling over the cobbles and surrounded by wheelie bins. I had to wait ten minutes just for someone to turn up and check me in after I rang the reception bell. I think she was the only staff member on duty. January is off-season, I suppose, but I'm still a paying guest, so I expect service. What I got instead was a huge construction site right next door where deafening loud building work began at 6.30am every morning!! It was impossible to hear myself think. No point complaining about it - there was nowhere in the building to escape from it, and it wasn't the fault of the staff. The nice, helpful staff here really deserve a better company to work for.