Premier Inn London Southwark (Bankside)

Room clean and staff friendly. However, for duration of our stay, we were disturbed by external noise at 5.00am and also first night after midnight. We had a room in first floor at front of building. Raised with staff but could not be moved due to being fully occupied.

Chambre spacieuse, petit déjeuner copieux, personnel professionnel, super emplacement en plein centre de Londres…. Mais trop bruyant : on entend les pas de la chambre supérieure, pas de double vitrage donc réveil à 6h30 avec la livraison des fûts de bière du pub à côté 1 jour sur 2 Nous n’étions pas les 1er à nous plaindre car le réceptionniste n’était pas surpris lors de notre départ

Great location. Helpful staff. So close to Borough Market. Tube station nearby. Loads of places to eat. Practically by the side of the Thames. Lovely breakfast room. Trip advisor are very annoying in demanding a minimum if 200 characters.

Great hotel near Borough Market. Next to a pub, but a very peaceful area overnight and the next morning. On the river. Had a view of the river and St Paul's from room - added bonus. Room was equipped with all you need. Liked that it had a bath - so many new hotels just have shower. Pillow was a bit hard, but mattress was lovely. Room was clean, but was a bit stuffy, even with window open.

I recently stayed at the Premier Inn Southwark Station in London for the New Year’s fireworks. While the location and atmosphere were excellent, I encountered several issues that I believe should be addressed to enhance future guest experiences. Self Check-In Desks: The self check-in kiosks were not operational for many guests, resulting in long queues at the front desk. This has been a recurring issue at other locations, including your Wembley Stadium and Woolwich hotels. Given the high traffic during events, it is essential that these systems work reliably. Early Check-In Fee: I requested an early check-in at 1:30 pm, and a room was available. However, I was asked to pay a £10 fee, which felt unnecessary, especially considering the situation. With multiple bags, we had to store our luggage, which added to the staff's workload due to the self check-in issues. Some flexibility in this policy could significantly improve customer satisfaction. Luggage Incident: The most concerning issue was that my partner’s bag went missing from the luggage room, despite the tagging system in place. It was eventually located thanks to a tracker, but the staff's initial lack of concern was disappointing. The bag was mistakenly taken by another guest, which indicates a lapse in following the proper check-out protocol for stored luggage. This incident, coupled with insufficient apologies, left us frustrated. Moreover, the liability policy was not clearly communicated by the staff, which is troubling.

Was really impressed with our stay at Premier Inn Bankside - Perfect location for Bars and Restaurants on the Thames and really close to Borough Market too. Short walk to the Underground station at London Bridge. It's a nice quiet hotel (we were pre-warned about works taking place nearby but this didn't affect our stay at all). Staff are really friendly and helpful. We had the breakfast one morning it was tasty and hot with quite a decent choice of food.