Best Western Mornington Hotel London Kensington

Couldn’t be less helpful

Small but cozy hotel room

Better than I expected! Thin walls with a lot of sound travel but overall a very nice hotel.

Reception Staff were welcoming, accommodating any requests we had made at the time of booking. They were also helpful with any requests we had made during our stay. Location was perfect - just round two corners from Earls Court tube station. Room looked as though it was being partly painted or touched up but not in the correct colour… but was clean and welcoming. The poor girl Danielle or Daniella serving breakfast in the restaurant was absolutely rushed off her feet on the Sunday when it was extremely busy and could have done with more staff on. She had to welcome every single guest, show them to their tables, make their drinks, take their hot food order, deliver the drinks and food to the tables and also clear and clean the tables for all guests all on her own. She did this all in her stride, apologising for any delays to everyone and providing service with a smile speaking in more than one language. She deserves a raise or to be paid double time in these instances!The hotel most certainly should have had more staff on to accommodate the amount of guests that there were on the Sunday and perhaps reception staff who were not busy could have assisted which would have made things much more manageable for the girl left on her own. We were glad to see that there were much more staff on the Monday. Cleaning staff for the rooms were very pleasant and they made a very good job - the rooms were spotless! All in all a very nice stay was had by us both.

Spacious room but had an awful stay due to my room being on the ground floor where everyone passes. Not sound proof. Was kept up all night due to people passing my door all night and being loud. Was close to Earl’s Court however.

非常不值這個價格！房間的冷暖氣是壞的，在這種天氣非常難受，而且容易病倒！熱水煲是破爛的有漏水，煲水後把我桌子上的東西都弄濕了！洗手盆小得無法洗臉，也沒有熱水！所住的房間沒有電梯可到達！服務來說，當地人是不錯的，但是一位黑人服務就一般