The Royal Horseguards Hotel, London

A very pleasant stay. The hotel is very nice and elegant. The room is big with high ceiling. The location is perfect and within walking distance to many famous attractions.

十年後再次入住；充滿皇家騎兵符號以及英倫風情。地段無可挑剔，這次入住了臨街的雙人房，屋頂高挑，房間寬敞大氣，當然，房間設施略陳舊，無USB接口。

房間整潔乾淨，服務周到熱情，衞生打掃乾淨，酒店🏨綠植覆蓋率高，早餐豐富多樣，周邊交通便利，是一次不錯的體驗！

My husband and I stay here every time we are in London. The staff are the stars of the show - friendly, helpful and professional. The interior and exterior of the hotel are beautiful and the facilities are well-maintained. The hotel is conveniently located and a stone's throw away from Westminster Palace, The London Eye, Soho and miscellaneous shops, bars and restaurants. Would definitely recommend.

This is a fake 5 stars hotel. Firstly, the description of 280 bedrooms and suites with stunning views over the River Thames is totally untrue! All their standard rooms are facing inwards (i.e. you see nothing)! Secondly, the services are worst than a 3 stars hotel, almost none existence. No toiletries other than shower cap and toilet roll. Have to call the reception to ask for toothbrush and only after waiting for an hour was told by the reception to go down and collect it ourselves! Thereafter, day 2 and day 3 onwards, the reception never answer any phone call from our room. When we head down, there are 4 staffs chit chatting at the reception (videos evidence verified by Trip). After complaining to Trip, they even lied to Trip that they offered compensation to change to a different room which never actually happened! On top of all these, TV wasn’t working and Refrigerator is not cold at all. This place is just horrible.

工作人員都很熱情，尤其是迎賓的黑人大叔，非常客氣，每次都搶着給我們開門，不允許我們自己推門，他認為這是他的責任。每次都主動問好，很幽默，很紳士。衞生間是有些陳舊，但是優越的地理位置和員工超棒的服務意識，足以可以彌補這些不足。如果一定要提些建議，那就是早餐過於單調了，我吃了四天早飯，除了每日特供換一下，其他都不變。本人喜歡吃蔬菜，早餐蔬菜衹有煎蘑菇和拌黃瓜，連沙拉都沒有