Msk Superior

We went to Christmas markets when we arrived back to the hotel at night there was a serious bad smell of sewage it stank the whole bathroom and room out we had maintaince come up and that made it worst (he was apologetic) but when we said it's unsafe for our health nothing was done no room change and no sorry from anyone in reception it made me and my partner physically sick we tried to see if there was any trains home or other hotels but the cheapest was £800 and there was no trains it was horrific. Next morning it I have requested a refund I was told to send a email as the managers will be in touch but I've had nothing no sorry from reception just pure ignorance we had to go home straight after leaving the hotel in the morning as our clothes and everything smelt like sewage "Feces" so it's totally wrecked our trip straight away I sent a email 3 days later I had no respond but on the day I sent a email the hotel told booking, com that "we hadn't turned up" obviously making out we hadn't been there so we couldn't write a review or refund us DO NOT STAY HERE everything about the place is shocking I have gave them 3 days to issue me a refund or respond this has made my partner unwell for multiple days and all I get is ignorance from them shocking

Room was in the basement, no ventilation, cant open the curtains in the window as it is opening to open space where people work next to laundry. Shower doors wont close, wash basin so small that water leaks all over the floor in bathroom. Even after repeated requests as it was claustrophobic with small kid, staff were not at all helpful.

We stayed here as we went to a gig at Hyde park. Absolutely ideal! Great price and the staff on the 24 hour reception were fantastic! Lovely apartment. Couldn’t fault a thing. Will definitely be using again