Citadines Holborn - Covent Garden London

設施：特別好 衞生：乾淨衞生 環境：不錯 服務：服務人員很到位 這家酒店家庭房很適合親子居住，地理位置優越，holborn地鐵口出來就是，去火車站也很近。周邊配套很好！房間很大，衞生挺好的。

正趕上酒店大堂裝修，噪音大、味道很重，因我肺部不好，經與攜程與酒店溝通後，最後提前離開酒店現找其他酒店，很麻煩。

The hotel apartment is clean and located in a convenient location. We can walk to Convent Garden and British Museum.

走路去大英博物館十多分鐘，方便可以多次去博物館，周邊購物和餐飲很方便

I truly appreciate that your hotel provides rooms thoughtfully designed for guests with disabilities. However, I would kindly suggest being mindful when assigning these rooms to guests who may not require such specific accommodations unless specifically requested. I was assigned Room 131, which was a room with facilities for disable person, which was clean and well-kept, but I found the bathroom facilities disappointing. The shower had a curtain instead of the screen shown in the booking photos, the sink was set too low, and the toilet didn’t have a lid. This was inconvenient for me, as I prefer to close the lid after use—a habit I’ve developed since Covid. When I shared my concerns with the reception, they informed me that they couldn’t help directly and advised me to email their office. Although I did so, their response offered a room change but only if I could return to the hotel within a very short timeframe. Since I couldn’t manage that, I ended up staying in the same room with no further assistance. Overall, this experience was disappointing, and I expected better service from this hotel.

一般般，不要推薦