The Lanesborough, Oetker Collection

Positive Review I recently stayed at this hotel and had an amazing experience. The rooms were spacious and clean, with modern amenities. The service was top-notch, the staff was extremely friendly and helpful. The food in the restaurant was delicious. I would highly recommend this hotel to anyone traveling. Negative Review Stayed at this hotel recently and was quite disappointed. The room was small and the air conditioning didn't work well. The service was slow and the staff seemed uninterested. The breakfast was also rather limited. I won't be coming back.

イギリス伝統を感じさせるホテルです。 地下鉄駅からすぐで立地も良いです。 ただ、自分達ではバトラー、コンシェルジュさんを使いこなせなくて残念でした。

My family has been loyal guests of The Lanesborough for years, which makes this experience all the more disappointing. While waiting for a guest in a public area of the hotel, I was abruptly approached by staff and security, accused of loitering, and eventually escorted out — despite explaining I had a meeting and even showing proof. The tone was accusatory and hostile, leaving me feeling embarrassed and profiled in full view of other guests. What’s worse, when I raised this with management through a formal letter, their response was dismissive and failed to acknowledge the seriousness of the incident. Instead of addressing the core issue — the degrading treatment I received — they focused on irrelevant details and ignored the broader implications. This is not the level of service or courtesy one expects from a five-star hotel.