Grand Royale London Hyde Park

Location is excellent with fantastic access to Underground less than 2 mins away. Staff super friendly and lobby/ reception very nice and as expected. The rooms and beds were tiny and uncomfortable and had very creaky floorboards. You could also hear the floor above every time there was a single movement. The bathroom shower rail had come off the wall exposing rusty screw fixings and there were broken floor tiles. We were disappointed with the room and had a terrible night's sleep. Certainly not the 4* it boasted to be and would not recommend.

I experienced the worst hotel in my life. I remembered that my hotel door was unable to lock due to the broken door lock. The bed sheet has a couple of yellowish stains. I thought it was a beautiful and luxurious place to stay, but the reality was different from what I expected.

Put in a basement with a toilet you couldn’t sit on as an average person unless sideways. The room was not clean, a dirty plaster from someone else had been left on the table and not cleaned. The window looked out onto a wall and the bar was out of use. Staff were kind and friendly but the service was non existent