Majoituspaikan vastaus: Hi there,I was sorry to read your comments about your stay. We have a fantastic Security team who will be happy to help investigate this so please reach out to us directly with the details. I'm sorry this spoiled your experience but hope we'll have an opportunity to make it right in the future.Kind regards,Bill FisherGeneral Manager
Anonyymi käyttäjä
Queen-huone
Majoittunut 4. 2025
Matkusta ystävien kanssa
2 arvostelu
3.5/10
Lähetetty 19.5.2025
酒店洗澡洗到一半冷水都沒有衹有熱水,酒店前台晚上拿房卡的時候服務態度傲慢,做事很慢 ,很不好的體驗
Käännä
Majoituspaikan vastaus: Hi there,I was very sorry to read about your disappointing experience, and to learn you were affected by a problem with the water supply. Please be assured your comments will be discussed with the relevant teams to prevent a recurrence and I hope you'll give us a chance to welcome you back in the future.Kind regards,Bill FisherGeneral Manager
Vieraskäyttäjä
King-huone
Majoittunut 3. 2025
Pariskunnat
3 arvostelu
8.0/10
Erittäin hyvä
Lähetetty 18.5.2025
Location and room was very nice for its price. It is a bit on the not popular area but its really close to marylebone and paddington. The rooms were huge so that was really comfortable
Käännä
Majoituspaikan vastaus: Hi there,Thank you for taking the time to leave a review. I'm really pleased you enjoyed a comfortable stay in one of our spacious rooms, and it's great that our location was perfect for your time in London too.I'm grateful for your feedback and hope we'll have an opportunity to welcome you back to the Hilton London Metropole in the future.Kind regards,Bill FisherGeneral Manager
Gangyaxixi
Superior King -huone
Majoittunut 4. 2025
Matkusta ystävien kanssa
25 arvostelu
10.0/10
Ylivertainen
Lähetetty 18.5.2025
酒店離帕丁頓站非常近,希斯羅快線非常方便,酒店房間很大,很棒
Käännä
Majoituspaikan vastaus: Hi Gangyaxixi,Thank you so much for your lovely review. I'm absolutely delighted that our lovely, large rooms and central London location, made your time at our hotel really memorable.I hope we'll have an opportunity to welcome you back to the Hilton London Metropole in the future.Kind regards,Bill FisherGeneral Manager
Anonyymi käyttäjä
Superior-huone - Kaksi parivuodetta
Majoittunut 3. 2025
Yksin matkustavat
5 arvostelu
7.7/10
Hyvä
Lähetetty 15.5.2025
不同樓棟房間環境差異大,低價房型不太符合預期
Käännä
Majoituspaikan vastaus: Hi there,Thank you for your review. I'm glad to see you enjoyed so many aspects of your stay but was sorry to read your comments. Our rooms vary in size throughout the three wings and, where we have recently refurbished the East and Tower wings, we hope to begin updating the West Wing in the near future and will take your comments about this on board. I'm grateful for your feedback and hope we'll have an opportunity to welcome you back in the future.Kind regards,Bill FisherGeneral Manager
michelle rozario
Superior-huone - Kaksi parivuodetta
Majoittunut 4. 2025
Perhe
1 arvostelu
6.0/10
Lähetetty 14.5.2025
Disappointing. No housekeeping was done over the 4 days I was there. There was amenities in the toilet and all the shampoo and body gel bottles were empty
Käännä
Majoituspaikan vastaus: Hi Michelle Rozario,Thank you for your review. I'm so sorry to hear your experience was disappointing and I have asked Housekeeping to look into what caused this shortfall in our usually high standard of service. I can only apologise for the inconvenience caused and hope you'll give us a chance to welcome you back in the future.Kind regards,Bill FisherGeneral Manager
Majoituspaikan vastaus: Hi there,Thank you for taking the time to leave a review. I'm so pleased to hear you were comfortable staying in one of our spacious Superior rooms and that you found our central London location really convenient for your travels. I'm really grateful for your feedback and hope we'll have the pleasure of welcoming you back to the Hilton London Metropole in the future.Kind regards,Bill FisherGeneral Manager
Vieraskäyttäjä
Queen-huone
Majoittunut 4. 2025
Pariskunnat
1 arvostelu
10.0/10
Ylivertainen
Lähetetty 8.5.2025
Good spacious room, great gym space
Käännä
Majoituspaikan vastaus: Hi there,Thank you for taking the time to leave a review. I'm delighted you enjoyed your stay in one of our spacious rooms and that you particularly loved our fantastic, well-equipped gym.I'm grateful for your feedback and hope we'll have an opportunity to welcome you back to the Hilton London Metropole in the future.Kind regards,Bill FisherGeneral Manager
Majoituspaikan vastaus: Hi there,Thank you for taking the time to leave a review. I'm delighted you had a good stay and our chefs will love hearing that their amazing breakfast was a highlight. It's great that our central location was convenient for your time in London too.Once again, thank you for your feedback. I hope we'll have an opportunity to welcome you back to the Hilton London Metropole in the near future.Kind regards,Bill FisherGeneral Manager
Anonyymi käyttäjä
Superior-huone - Kaksi parivuodetta
Majoittunut 4. 2025
Muu
5 arvostelu
7.2/10
Lähetetty 6.5.2025
酒店位置好
Käännä
Majoituspaikan vastaus: Hi there,Thank you for your review. It's great to hear that you liked our central London location.I hope we'll have an opportunity to welcome you back in the future.Kind regards,Bill FisherGeneral Manager
Vieraskäyttäjä
Superior King -huone
Majoittunut 3. 2025
Yksin matkustavat
8 arvostelu
10.0/10
Ylivertainen
Lähetetty 1.5.2025
地處市中心,交通購物特別方便。工作人員非常友善熱情,很好的體驗,以後還會入住
Käännä
Majoituspaikan vastaus: Hi there,Thank you for your lovely review. I'm absolutely delighted to hear you had a good experience when staying at our hotel and that you found our central London location convenient. It will be a pleasure to share your kind feedback with the team and we hope to see you at the Hilton London Metropole again in the near future.Kind regards,Bill FisherGeneral Manager
R Y C
UUSITTU kahden hengen huone
Majoittunut 1. 2025
Perhe
20 arvostelu
10.0/10
Ylivertainen
Lähetetty 28.4.2025
Hotel location is very convenient with highly recommendations
Käännä
Majoituspaikan vastaus: Hi R Y C,Thank you so much for your review. I'm thrilled to hear your experience was a positive one and that our central London location was convenient for your time in London.Once again, thank you for your feedback. I hope we'll have the pleasure of welcoming you back to the Hilton London Metropole in the future.Kind regards,Bill FisherGeneral Manager