Vieraskäyttäjä
30. maaliskuuta 2025
We stayed at this hotel before and thought the service wasn't that great. Usually there are water taps to refill bottles and we can get plant milk, but at this Premier Inn none of this was possible. This time, we had had a horribly delayed journey, travelling 17 hours and arrived exhausted on our anniversary. When we arrived at reception we were greeted by Eli, who was super friendly. We had a nice chat with him. We explained to him about our horrible journey and mentioned that it was our anniversary, asking if we could upgrade to a Premier Plus room. He checked with his manager and on his return he not only upgraded my partner and me to a Premier Plus room, but also threw in a free breakfast for the both of us and my partner's mum who travelled with us. It made such a big difference to have Eli's kindness and positivity and we honestly felt a little overwhelmed. Eli definitely deserves recognition for his great attitude and friendly and proactive service.
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