InterContinental Lisbon, an IHG Hotel arvostelua

Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the disappointing experience you encountered.It is certainly not the level of service we strive to provide at InterContinental Lisbon, and I am truly sorry for the issues you faced. I also apologize for the unresponsiveness of our staff, which is not reflective of the high standards we aim to maintain. Please know that your comments have been shared with our team, and we are taking immediate steps to address these concerns to prevent such occurrences in the future as for an internal investigation in order to better understand what might have happened.We truly value your feedback and would love the opportunity to make this right. Please feel free to contact me directly if you plan to visit us again, and I will personally ensure that your stay is nothing short of exceptional.Once again, my apologies for the inconvenience, and thank you for bringing this to our attention.Best regards,João RochaGuest Service Experience ManagerInterContinental Lisbon

Majoituspaikan vastaus: Dear valued GuestThank you so much for your kind words! We're thrilled to hear that you had a fabulous experience at our hotel. Our team works diligently to create unforgettable stays for our guests, and it's wonderful to know we succeeded in making your visit special. We look forward to welcoming you back for another great experience in the future!Sincerely, Rita LopoDirector of Guest Experience

Majoituspaikan vastaus: 親愛的 Tianyaxun感謝您的反饋。我們很高興您對我們的衞生標準感到滿意。對於給您帶來的不便，我們深表歉意。感謝您對我們服務的讚譽，也感謝您在百忙之中與我們分享您的體驗。我們希望您能再次光臨，獲得更好的體驗。我們真誠歡迎您再次光臨、 麗塔-洛波賓客體驗總監

Majoituspaikan vastaus: Dear Kwok Hung,Thank you for sharing your feedback and for your positive rating of our hotel. We are delighted to hear that you had an overall enjoyable experience with us. However, we regret to learn about your disappointment with the reception staff service. Please accept our sincere apologies for any inconvenience this may have caused. We take your comments seriously and will address this with our team to ensure we provide the exceptional service our guests deserve. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.Sincerely, Rita LopoDirector of Guest Experience