Platinum Residence KLCC by Vale Pine

the host writes the reviews himself. He does this by logging in with your booking number and creating the reviews himself. location is great with beautiful views. The apartment is not clean and the beds are bad. Pests also present. The apartment is a bit outdated. the host is difficult to reach.

They cancelled my booking 12 hours before arrival. Which was my partners 50th present leaving me unbelievably stuck financially finding alternative accommodation. But I accept, if there was maintenance issues and they couldn't honour the booking, it was out of their hands. What I can not accept is the "shutters down" follow up regarding my considerate refund! . Despite countless emails, messages and phone calls they have ignored me at every step. So I guess I can only surmise they have stolen my money. Well done 👏 absolute disgrace of a business. DO NOT STAY HERE UNLESS YOU CAN AFFORD TO LOSE MONEY

The reservation was cancelled one hour before checkin! Nu help with finding an alternatieve. It was booked months ahead and left us standing at the airport at 23.00 hours and a 16 hours flight. Luckely we had a great taxidriver who was very helpfull in finding a new appartement.

Grosse arnaque! Des gros menteurs! Ils n acceptent pas la cb ni la revolut. Uniquement l espèce! Et ils se permettent de contacter booking pour dire qu on ne s est pas présenté alors que nous y avons séjourné! Demandez un reçu si vous payez en espèces !la suite est spacieuse,certes, mais très mal entretenue! Nous avions des mites dans la chambre, de la moisissure sur le plafond de la salle de bain qui est juxtaposée à l une des chambres! Bonjour l'odeur d'humidité. Lisez bien les différents commentaires à propos de cet hébergement! Ce sont des escrocs.

This property cancelled our booking after we had rung and told them we would be late due to unexpected flight delays. They had said ok. Upon arrival they would not meet us at reception or return any calls to check us in . After over 2 hours of waiting we were forced to walk down the road to find somewhere to stay. This property does not care about people but only money. They did not honor our booking and left us high and dry - particularly stressful after a 10 hour delay. I would not recommend staying here as the service is terrible and there are so many other respectable and decent properties nearby.

What you see in the various websites is NOT what you get in reality. The apartments are filthy. The bedsheets are stained. There is no equipment in the kitchen and the chairs are broken. Use towels at your own peril. Yes it is very well located and I can see it is very popular with large families but really.. the maintenance leave a lot to be desired. The check in process is led by work permit foreigners who look as if they are working a second job. No etiquette, poor English, multiple handphones and no eye contact. This is a classic case where packaging is everything. Swanky location and lobby but it ends right there. But if you want a place to sleep for the night while you explore the city then I guess it is alright. The location allows you to walk to the nearby malls and clubs.