LIV'Inn Aparthotel arvostelua

Majoituspaikan vastaus: Dear Ilpo,Thank you for your feedback! We're glad you enjoyed the spacious room and appreciate you letting us know about the floors. Hope to welcome you again!Best regards,Liv'Inn Team

Majoituspaikan vastaus: Dear Celalettin, Thank you very much for your kind words and positive feedback. We are especially pleased to hear that you appreciated our friendly and helpful reception staff. We always strive to approach each guest individually and provide the best possible service tailored to their needs. It’s wonderful to know that your stay with us was enjoyable overall. We’re also happy that you liked our fresh breakfasts and found our location convenient for exploring Krakow on foot. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit to the city. Best regards, Liv’Inn Team

Majoituspaikan vastaus: Dear Guest, Thank you sincerely for such a wonderful and heart-warming review! We’re truly delighted that your stay with us was so enjoyable. It’s a pleasure to know that you appreciated the cleanliness, comfort, and décor of your room — we put a lot of care into creating a space where our guests can feel relaxed and at home. We’re equally pleased that our team made such a positive impression. We always strive to provide warm, attentive service, so it’s great to hear that you felt well looked after throughout your stay. We’re also happy that our location suited you so well — close to everything, yet peaceful enough to rest — and that our breakfast selection added a pleasant start to your days. Your recommendation means a lot to us. It’s guests like you who motivate us to keep doing our best every day. We’ll be honoured to welcome you again on your next visit! Best regards, Liv'Inn Team

Majoituspaikan vastaus: Dear Maksymilian! Thank you for taking the time to leave a review. We are happy to hear you enjoyed your stay at our Hotel. Thank you for mentioning our breakfasts - we take great pride in ensuring all the ingredients are fresh. It is great to hear our rooms were up to your standards. Thank you for the kind words about our stuff, our team works hard to go above and beyond for our guests, so your praise mean the world to us. We appreciate your recommendation and hope we get to welcome you in our Hotel again! Best regards, Liv'Inn Team

Majoituspaikan vastaus: Dear Brian, Thank you for sharing your feedback. We are delighted to hear that you enjoyed your stay with us, appreciating the cleanliness of the hotel and the friendliness of our staff. It’s also great that you found the nearby supermarket convenient. We understand your comment regarding the distance to the city center. While we are not located directly in the old town, many guests find our quiet neighborhood and the easy access to public transport to be a good balance between comfort and convenience. We hope to have the pleasure of welcoming you again on your next visit to Krakow. best regards, Liv’Inn Team

Majoituspaikan vastaus: Thank you for your review We’re glad to hear that you found the room well-equipped and enjoyed the variety at breakfast.Regarding your comment about the bed — all our double beds are made by joining two single beds together, as is standard in many hotels. We use special top mattresses to ensure there’s no gap in the middle, so it’s possible that something was not properly aligned during your stay. If this had been reported to our staff, we would have been happy to fix it immediately.As for your repeated mention of the “budget” aspect, we’re unsure what specific issue you’re referring to, since your review describes everything as satisfactory. Nevertheless, we appreciate your feedback.

Majoituspaikan vastaus: Dear Milan, Thank you for your feedback. We'd like to address a few important points regarding your stay. We did not charge you for any “extra cleaning.” However, after your departure, the bed was found in a very poor state. The sheet and both duvet covers were completely covered in blood and had to be thrown away, as they could not be cleaned or reused under any circumstances. The mattress was also stained, but we chose not to pass those costs on to you. As a gesture of fairness, we also offered you the option to take the damaged bedding with you – which you declined. You stayed with us for six nights and did not report any issues with noise during that time. While some street noise is beyond our control, we were surprised by your comments regarding hallway disturbances. The neighboring rooms were indeed occupied, but by guests who left the hotel very early in the morning. No unusual noise was observed by staff, and we received no complaints from you or any other guests during that time. Our beds are 180x200 cm, which meets the standard King-size specification. The bed was fully made and prepared for two people – with two duvets and two pillow sets. This is also reflected in the fact that, when charged for the damaged items, the cost covered one sheet and two duvet covers. The claim that the bed was only set up for one person is simply untrue. Regarding the romantic decoration: after your booking, we contacted you to offer optional add-ons, but we did not receive any response. Without your confirmation, we were unable to prepare anything special in the room. As for towels: at check-in and during your stay, it was communicated that towels left on the floor are replaced by housekeeping. This policy is also clearly stated on a card in the bathroom. Towels that are not placed on the floor are assumed to be in continued use. Lastly, our reception is not open 24/7 – this is clearly indicated on all booking platforms where our rooms are listed. Reading your review, it seems that after receiving the charge for the damaged bedding, there was an effort to list as many negative points as possible. Unfortunately, some of the complaints appear exaggerated or inconsistent with the reality of your stay. Best regards, Liv'Inn Team

Majoituspaikan vastaus: Dear Victoria, thank you so much for your wonderful review and the perfect score! We are delighted that you enjoyed the spacious and clean room, our friendly staff, and the variety of our breakfast – we prepare it fresh every day with different options so that every guest can find something to enjoy. It’s great to hear that the location worked well for you, whether for a pleasant walk into the Old Town or a quick and affordable Uber ride. We hope to have the pleasure of welcoming you back to Kraków in the future!

Majoituspaikan vastaus: Dear Guest, at Liv'Inn we welcome every feedback received from our lovely Guests. Doesn't matter if it's critical or full of praise, it always gives us a reason to celebrate or to stop and think about things. You provided the one that made us smile yet again because it goes to show, that the job was done well. We are extremely happy that you enjoyed staying with us. We're sorry that the train station seemed far away - we are placed only 20 minutes by walk from the main train station in Krakow but we understand that some Guests need it to be even closer. There is also a bus that goes straight from our hotel to the trains station and it takes about 6 minutes drive. All the best and kindest regards from all of the staff here. Best regards, Liv'Inn Team