fool me once,
Hotel was great but was misled by the reception supervisor of a refund. very poor service
Käännä
Nawar
Majoittunut 6. 2024
Muu
5.0/5
Ylivertainen
Lähetetty 22.7.2024
Excellent
Käännä
marwaz752
Majoittunut 9. 2024
Liikematkustajat
1.0/5
Lähetetty 22.10.2024
The most disappointing experience ever!!! I travel almost every 2 weeks and I always stay in Sheraton chain! But this time in Jeddah it was extremely terrible! Such a nice hotel but with rude/ unprofessional stuff. I spent 2 nights and moved to a new hotel after the cleaning lady Or someone who entered my room decided to search into my personal stuff and not only that, i also noticed some were missing. After I called the reception after i went back to the room and they didnt move a thing!! They gave me the impression that that was a normal and common thing in the hotel!! I couldn’t sleep the whole night and decided to check out the next morning. The manager on duty came to me and asked how my stay was and after i told her the story!! She had the audacity to ask me to not put a bad review under her name!!! Disregarding my situation and how I felt as an unhappy member!! CRAZY!! All she cared about was her review ?? She didnt even try to understand what happened or how could she help getting back my missing stuff!! Anyway, if you are looking for a good hotel in Jeddah there are so many great options but Sheraton is NOT one of them.
Käännä
Majoituspaikan vastaus: Dear Guest, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations on this occasion. Please be assured that we are investigating all the points you have highlighted, and we will be taken an appropriate action accordingly. Once again, my apologies and thank you very much for your feedback. Despite your impression during this visit, I do hope to be able to welcome you back to the hotel. Sincerely,
Vieraskäyttäjä
Majoittunut 9. 2024
Muu
5.0/5
Ylivertainen
Lähetetty 19.10.2024
The location was ideal. The hotel was in great condition. All the staff were helpful and friendly that includes room service, reception, Bellman, and restaurant employees. Akshay Nair in the restaurant was great. The beds were comfortable and the rooms quiet. Only wish was that the swimming pool maintenance had been completed. I would have loved to take a swim since it was so hot.