Tutustu aitoihin arvosteluihin ja todellisten matkailijoiden näkemyksiin, jotka auttavat sinua löytämään täydellisen majoituksen
Lähetetty30.3.2026
Vieraskäyttäjä
I stayed on the second highest floor in the very last room, away from the elevator. I appreciate the thought of putting me on a higher floor even though I had not asked for it. However, there were constant angry loud banging coming from next door to my room, and also from above my room, which scared me at night. Aside from that, all the staff told me that the hotel is brand new, so there will be a constant smell of chemical plastic coming from the air conditioner when turned on, which resulted in me coughing and becoming ill near the end of my 7-night stay. Everytime I come back to the room, the plastic smell gets so strong that I had to turn off the A/C and open the door for ventilation. Furthermore, the lady manager came to my room one day, asking me about the encounter I had with their night security guard two nights prior. I told her some of which had happened that was unprofessional. This particular security guard had followed me to where I had bought my dinner one night (bbq goose shop next to hotel), and had asked me a couple strange questions, as in why am I in China and that there must be ulterior motives in my visit to China. The way he asked me rubbed me the wrong way as I didn’t know how else to tell him except that I’m in mainland China to sight-see for the very first time. Nothing else. He seemed under the impression that I was in China for more important reasons and I found it really awkward and impolite as I had already told him my reason, to which he disregarded as untrue. Not a fun nor friendly conversation with a guest of the hotel who is also a foreigner. I get that he may be rusty in conversing with strangers but perhaps hotel managers could help him understand more common etiquettes and tact when interacting with hotel guests from not only China but all over the world. Anyway, the lady manager was very upset towards me after hearing what I had to say about this incident and decidedly undermined my words by eyeing me up and down my attire and conveyed a disdain for my presence, which undoubtedly is the worse thing you can do to a hotel guest when confronted by one of the more negative experience shared. She not only disagreed with what I had shared and that I should forgive the night guard as he is older and doesn’t know how to converse with people very well. I said all is fine. I only shared this information as she had gone up to my room to ask me about what had happened with this night guard.
Oh and by the way, on that same night, after I bought my goose dinner and had eaten it, I was followed by the same night guard after throwing my garbage near the elevator on my floor, as he instructed me to do so prior at the goose shop.
So he was literally waiting the whole time for me to come out of my room to throw my garbage! That encounter was so creepy and scary, that I recalled having goosebump when I ran back to my room for safety, all the while him following me from behind…
Overall, the lady manager with her proud, egocentric nature is really unappreciated and unsightly. I am now left with the idea that as a Canadian Chinese, I will be treated as such while staying at mainland China hotels. This entire hotel experience left me with feelings of outcasted, prejudiced and treated less than what a normal hotel guest should be treated.
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Hinta yötä kohden alkaen:2 095 TWD
Lähetetty30.6.2025
GemmaSuzhou38
We just checked out the hotel this morning. Me and my mum stayed in PAPMAN hotel for two nights as a stop off in Kunming before travelling on to Dali, Lijiang etc.
The service is excellent and very attentive. The rooms are beautiful and the view from the room and also the rooftop terrace is stunning. There is a beautiful rooftop swimming pool, which unfortunately we didn't have chance to use as the weather was not suitable. Breakfast is served until 1pm, which was actually very useful for us, as we could grab lunch before heading to the train station. They also include many freebies such as a welcome gift, and afternoon tea and midnight snack (including beer) is also included in the room price. We also received some cookies as a gift when checking out. When we left, it was raining and the concierge bought us two umbrellas from the convenience store, and helped us to get our luggage into the didi. The service was very thoughtful. Thanks for a great stay!
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Hinta yötä kohden alkaen:3 805 TWD
Lähetetty14.7.2025
Choi TY
The hotel is located about 2 - 3 km from the Kunming airport but quite far from the Kunming city area (about 30 minutes by taxi). It is convenient for travelers who are transiting through Kunming. Hotel look quite new and well maintained and service is great as well.
There are a few small restaurants next to the hotel. The hotel western restaurant is open till quite late, but food selection is limited. Room service is also available.
The hotel provides free car shuttle service to the airport, but must be booked in advance. The earliest available booking is at 5:00am.
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Hinta yötä kohden alkaen:1 799 TWD
Lähetetty4.4.2026
Allbymycel
10/10 will book this hotel again in Kunming!! The location is right smack in the city centre, easy to get around to Nanpibg street by foot (10 mins walk), shuncheng shopping mall. A lot of eateries nearby, no need to worry about it. The hospitality of the staff is also amazing as well, making our stay unforgettable.
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Hinta yötä kohden alkaen:2 476 TWD
Lähetetty4.1.2026
Ozb00m
Highly recommended for short stay near Kunming airport. For the price I paid, the CP is very high. Location is great, many hotels in the same area hence there are many shops and restaurants to choose from. Though its lobby area and carpet in common area is showing its age a little bit, the room I stayed in is impeccably clean, modern and comfortable. Room size is big, has view, bathroom is also big and water pressure is great. Only inconvenience is the lobby is not reachable directly by car, you will need to go down a few short steps to reach it. It is a small inconvenience considering it is a great value.
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Hinta yötä kohden alkaen:897 TWD
Lähetetty19.12.2025
cfmatk
While located in the less bustling area than the other 4 Points hotel - this spot isn’t that far away from the main shopping stretches and we did enjoy long walks. The room was really great and exceeded all expectations
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Hinta yötä kohden alkaen:1 719 TWD
Lähetetty18.9.2025
东东88
We had an excellent stay at Kai Wah, with a few instances really worth mentioning.
Firstly, we had a super early flight and reached the hotel at 5plus in the morning. We checked in and wonder if we are able to check in for the stay at such early hours. Without needing to ask, the service staff immediately arranged a room for us to check in, even though the typical check in time is 2pm onwards. They understood that we were tired from the flight and quickly make arrangements so that we can get some rest. This is an exceptional service that illustrates understanding and care for their customers.
Secondly, upon checking into the room, we observed that the toilet bowl was a little dirty and called the reception. Immediately, a service staff named 李星Jeff Li, came to our room and made arrangements to offer us a free upgrade to a suite. However, as we prefer a room that is not situated at the corner, we declined. He then made other arrangements on the spot and offered us another room. He even helped us to transfer the luggages. We needed some advice for the trip and he willingly and patiently offered us advice and assistance. His friendliness and patience with us really made our stay very pleasant. His professionalism and care for his guests are commendable.
Finally, when we checked out, the service staff also warmly helped us with the didi booking to the right place. My mum was even given a scarf as little present, which really made her day.
Breakfast was really good, huge variety and quality was good too. Suggest to include breakfast in your booking.
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Hinta yötä kohden alkaen:1 809 TWD
Lähetetty4.8.2025
Vieraskäyttäjä
The swimming pool is a great fun.. Perfect place for a short holiday. What impressed me the most is the cleaning lady. I hang my daughter’s swimming clothes at the balcony and couldn’t find it. I called to check if it fell to the room downstairs. The cleaning lady came to help.. when she finished work.. she dropped by to check:. And when she realized that I still couldn’t find it. She immediately asked for my daughter’s size and ordered for me.. when she delivered... I gave her money.. but she left it on the table. I didn’t see her again. she was so kind.
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Hinta yötä kohden alkaen:2 208 TWD
Lähetetty22.1.2026
Kevin and Zuzanna
Note on Hotel Name: This property appears under multiple names across platforms—Hyatt, Imperial Palace, Ritz—though officially branded Grand Mercure.
Reception Chaos and The Window Saga
Check-in was rushed and incomplete—no luggage assistance, no WeChat information, no translation tools. The real problems began when I reported my window wouldn't close. With one receptionist managing everything, guests competed for attention in survival-of-the-rudest fashion. She'd abandon helping me whenever someone else interrupted, forcing me to wait while she handled whoever was most insistent.
Hours of frustration followed. The maintenance worker actually said it ”wasn't really a problem” since ”most windows are like that in the hotel”—an alarming admission. After being dismissed and deprioritized repeatedly, I finally got another room. This one had a working window but noisy neighbors and poor soundproofing that broadcast every car horn.
They sent an apology fruit platter—genuinely the best I've received in China, beautifully arranged. But fruit platters require far less investment than proper staff training, adequate staffing, or basic maintenance.
The Bright Spots: Room and Breakfast
The stylish room with warm atmosphere and spacious layout was genuinely nice, though the window view wasn't appealing. The bed was acceptable.
The breakfast team was easily the best part of this hotel—truly professional unlike virtually everyone else. Day one featured fantastic food, skilled preparation, and competent service that stood in stark contrast to other departments. Even when choices declined on days two and three (less refilling, fewer Western options), the cooking team remained the most professional staff I encountered. They also shut down before 1:30 PM despite posted hours.
Housekeeping Failures
During housekeeping, I left my robe and towels out to be changed—they were clearly used and wet, obviously needing replacement. They didn't change them—they folded them and left them. I had to ask them to replace items like shower gel, basically had to tell them everything. They also moved my pile of dirty clothes for some reason and mixed it with clean clothes, putting everything on a chair. Maybe these staff should respect personal space and belongings? One housekeeping staff member in the morning delivered mineral water but was impatient and unfriendly.
Infrastructure Issues
This aging property needs renovation. The hotel is pretty old—windows not closing, minor things not working or getting detached from walls. Water temperature in the shower fluctuated wildly, giving you burning water on your face when you don't expect it. Shower pressure from the handle was pretty good, but not sure what the top running shower is for—low pressure, useless. Elevators were very slow. I ordered coffee—it was delivered to reception but they didn't call or message me and didn't use the robot to deliver to my room. I went downstairs at some point and took it. No explanation, no apology.
Final Verdict
Two genuine strengths: stylish rooms and a professional breakfast team that understood hospitality. This only highlighted how dysfunctional everything else was. The chaotic reception, incompetent housekeeping, dangerous infrastructure, and absent service standards make this hard to recommend—despite nice rooms and excellent breakfast staff.
Would I return? No. Would I recommend? Only if everywhere else was fully booked.
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Hinta yötä kohden alkaen:1 644 TWD
Lähetetty6.10.2025
Vicveron
The hotel is beautifully designed, and the rooms are clean, comfortable, and well-equipped with everything you need. I really appreciated the little touches — they even provided fresh fruits and mooncakes since it was close to Mid-Autumn Festival!
The staff were super friendly and attentive. There’s always someone at the door to help, and they even assisted with carrying our luggage straight to the room to make sure everything went smoothly. As a sweet gesture, they gifted us a mooncake when we checked out — such a thoughtful touch that made our stay extra memorable.
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Hinta yötä kohden alkaen:2 349 TWD