Majoituspaikan vastaus: Thank you so much for your detailed feedback! We’re delighted to hear that you enjoyed the location and the convenience of the surrounding area, including the shopping malls and dining options. It’s great to know that you appreciated the dining cash voucher and the massage services as well.We truly value your comments about the room cleaning schedule and the hot water temperature issue. We apologize for the inconvenience caused by the hot water inconsistencies, and we will look into this matter to ensure a more comfortable experience for future guests.We hope to welcome you back to our hotel soon, and thank you again for sharing your experience with us!
Anonyymi käyttäjä
Deluxe-huone
Majoittunut 1. 2025
Liikematkustajat
3 arvostelu
3.0/5
Lähetetty 27.2.2025
No housekeeping.
Käännä
Majoituspaikan vastaus: Thank you for sharing your feedback. We apologize for any inconvenience caused by the lack of housekeeping during your stay. We're grateful that you let us know, and we'll ensure the team is more responsive to such requests in the future.
Anonyymi käyttäjä
Superior King -huone
Majoittunut 1. 2025
Perhe
1 arvostelu
3.7/5
Lähetetty 27.2.2025
I think this hotel is very good,The receptionist and the administrator are also very friendly.Except for the night of the 25th, there was a woman at the front desk wearing glasses was very rude.Because my family didn't understand some things and made mistakes.The front desk clerk blamed loudly, and no one knew why she did that.
Käännä
Majoituspaikan vastaus: Thank you for your kind words about our hotel and staff. We're thrilled to hear that you found the receptionist and administrator friendly and enjoyed your stay overall.We sincerely apologize for the experience you had with the front desk staff member on the night of the 25th. This is certainly not the level of service we aim to provide, and we deeply regret that you had to encounter this. Please rest assured that we take this matter seriously, and we will be addressing it with the team to ensure that all guests are treated with the respect and professionalism they deserve.Thank you again for bringing this to our attention, and we hope to have the opportunity to welcome you back for an even better experience in the future.
Chloe
Urban Twin
Majoittunut 1. 2025
Pariskunnat
2 arvostelu
5.0/5
Ylivertainen
Lähetetty 27.2.2025
Convenient location, Clean Hotel.
Käännä
Majoituspaikan vastaus: Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
Anonyymi käyttäjä
Superior King -huone
Majoittunut 1. 2025
Liikematkustajat
1 arvostelu
4.2/5
Erittäin hyvä
Lähetetty 26.2.2025
Value for money
Käännä
Majoituspaikan vastaus: Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
Whisky Bravo
Deluxe-huone
Majoittunut 1. 2025
Pariskunnat
3 arvostelu
5.0/5
Ylivertainen
Lähetetty 24.2.2025
Hotel very nice. Enough space in the room.
Käännä
Majoituspaikan vastaus: Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
Anonyymi käyttäjä
Deluxe-huone
Majoittunut 1. 2025
Pariskunnat
3 arvostelu
4.7/5
Mahtava
Lähetetty 24.2.2025
Ive love the hotel location where everything is nearby , parking is enough but alittle bit narrow.
Käännä
Majoituspaikan vastaus: Thank you for your kind words! We're glad to hear that you enjoy your stay with us and the location was convenient for you. We look forward to welcoming you back in the future.
JoLHooi
Urban Twin
Majoittunut 1. 2025
Liikematkustajat
1 arvostelu
4.5/5
Mahtava
Lähetetty 24.2.2025
Very Strategic location to have many access to a lot of places by walking distances.
Easy to get to anywhere as its located in the central of the Penang island, lots of good food and local hawkers can be easily access from the hotel location. have great view of the Komtar tower and the city of light, beautiful and stunning.
although its a refurbished building, but it has been very well kept and maintained. Maybe the facility floor of the swimming pool and the bar, might have rooms for improvement. The swimming pool looks very old, despite the taste of infinity pool, doesnt match the 4stars hotel standard, and the bar looks like a local bar with no proper standard.
We shall look into the standard of St Giles is other states or country.
Käännä
Majoituspaikan vastaus: Thank you for your thoughtful and detailed feedback. We’re glad to hear that you enjoyed the strategic location of our hotel, the stunning views, and the convenience of being close to so many places, including great food options.We value your input regarding the pool and bar areas, and we will certainly look into improving these facilities to ensure they meet the high standards expected of a 4-star hotel. Your feedback is important to us, and we’ll take it into consideration as we continue to improve our services.Thank you once again for staying with us, and we hope to welcome you back in the future!
Vieraskäyttäjä
Urban Twin
Majoittunut 1. 2025
Liikematkustajat
11 arvostelu
4.0/5
Erittäin hyvä
Lähetetty 23.2.2025
Concierge staffs are friendly, helpful and efficient.
Room is clean and cozy.
Käännä
Majoituspaikan vastaus: Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
Gerald chee wei
Superior King -huone
Majoittunut 1. 2025
Perhe
1 arvostelu
5.0/5
Ylivertainen
Lähetetty 23.2.2025
loves the location and vety convinient for travellers , hotel services is good , staff is friendly
Käännä
Majoituspaikan vastaus: Thank you for your positive review! We're glad to hear that you enjoyed your stay with us. We hope to welcome you back again soon!
Majoituspaikan vastaus: Thank you for sharing your feedback with us. We’re pleased to hear that you enjoyed our excellent location, convenient transportation, and the variety of options at breakfast. We also appreciate your comments about the room size and the flow of people in the restaurant. We will look into improving the management and arrangement to enhance the dining experience for our guests. Your feedback is very valuable, and we hope to welcome you again soon!