Amazing service. Butler and concierge service was personalised, quick and attentive. We can even communicate by WhatsApp which really helps when we are out of our room. We lost one of the delivery package and Zaw of concierge service, stayed past his work hour to help us locate the package.
There was a wide selection for breakfast and the presentation of the bread and pastries table look so nice.
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to share your thoughtful feedback. We’re delighted to hear that you enjoyed the personalized service from our Butler and Concierge teams. It’s wonderful to know that Zaw went above and beyond to assist you, and we’ll be sure to share your kind words with him.We’re also pleased you enjoyed our breakfast offerings and the presentation. We look forward to welcoming you back soon for another exceptional stay at The St. Regis Dubai, The Palm.Warm regards,The St. Regis Dubai, The Palm Team
Vieraskäyttäjä
Grand Deluxe King -huone
Majoittunut 3. 2025
Pariskunnat
5 arvostelu
9.5/10
Mahtava
Lähetetty 15.4.2025
各方面都超出預期 環境 服務 裝修 不過minibar的水價格有點高
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you so much for taking the time to share your feedback with us.We're truly delighted to hear that your experience exceeded your expectations. Your kind words means a lot to our team.We also appreciate your comment regarding the price of water in the minibar. Guest feedback is invaluable to us, and we will certainly review this internally to ensure we continue providing value and comfort throughout your stay.We hope to have the pleasure of welcoming you back again soon.Warm regards,The St. Regis Dubai, The Palm Team
TeoAmelia
Deluxe King -huone
Majoittunut 3. 2025
Yksin matkustavat
1 arvostelu
10.0/10
Ylivertainen
Lähetetty 13.4.2025
Amazing room, fantastic breakfast (the fresh croissants are to die for), provided extension of room for a few hours and free ticket to palm view.
Only downside, the butler service was not the most helpful, I was sick and requested for salt water/isotonic water, but reply was they only have tonic water.
Everything else was amazing and great hospitality, especially the check in and concierge. Definitely live up to St Regis standard worldwide.
Käännä
Majoituspaikan vastaus: Dear TeoAmelia,Thank you for taking the time to share your thoughtful feedback. We’re delighted to hear that you enjoyed your room, the fantastic breakfast (we’re glad you loved the croissants!), and the thoughtful gestures.We’re truly sorry to hear that your experience with the butler service did not meet expectations during a time when you weren’t feeling well. Please rest assured your comments have been shared with the relevant team to ensure we provide more attentive and helpful support in the future.We greatly appreciate your kind words about our hospitality, concierge, and check-in experience, and we’re honored to be held in such high regard among St. Regis properties. We hope to welcome you back soon for an even more seamless and memorable stay.Best regards,The St. Regis Dubai, The Palm Team
Linglelelele
Deluxe Twin -huone
Majoittunut 12. 2024
Perhe
47 arvostelu
10.0/10
Ylivertainen
Lähetetty 7.4.2025
環境:便利
衞生:乾淨
服務:一般
Käännä
Majoituspaikan vastaus: Dear Linglelelele,Thank you for sharing your feedback with us. We’re pleased to know you found the environment convenient and the cleanliness up to standard. However, we regret that our service did not fully meet your expectations.Your comments have been shared with the relevant teams as we continuously strive to enhance the guest experience. We appreciate your insights and hope to have the opportunity to welcome you again for an improved stay.Best regards,The St. Regis Dubai, The Palm Team
Vieraskäyttäjä
Deluxe King -huone
Majoittunut 3. 2025
Matkusta ystävien kanssa
14 arvostelu
10.0/10
Ylivertainen
Lähetetty 6.4.2025
Best location, good services
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for your kind feedback. We’re pleased to hear that you enjoyed our location and service. We look forward to welcoming you back to The St. Regis Dubai, The Palm in the near future.Best regards,The St. Regis Dubai, The Palm Team
Jessi Pan
Deluxe King -huone
Majoittunut 2. 2025
Perhe
5 arvostelu
10.0/10
Ylivertainen
Lähetetty 2.4.2025
杜拜的酒店都很好,這個酒店下來就是一個mall,很方便
Käännä
Majoituspaikan vastaus: Dear Jessi Pan,Thank you for your feedback! We're glad you found our location convenient. We hope to welcome you back for another great stay in The St. Regis Dubai, The Palm! Best regards,The St. Regis Dubai, The Palm Team
Vieraskäyttäjä
Deluxe King -huone
Majoittunut 2. 2025
Pariskunnat
12 arvostelu
8.5/10
Erittäin hyvä
Lähetetty 31.3.2025
位置比較好,去palm view非常方便。缺點是房間裏的空調聲音太大,早餐區人多比較混亂。
Käännä
Majoituspaikan vastaus: Dear Guest, Thank you for sharing your feedback. We are glad that you enjoyed our location and chose to stay with us.However, we sincerely regret any discomfort caused by the air conditioning noise and the busy breakfast area. Your comments have been shared with our team to explore ways to enhance the guest experience in these areas. We truly appreciate your insights, as they help us improve our services.We hope to have the opportunity to welcome you back for a more seamless stay in the future.Best regards,The St. Regis Dubai, The Palm Team
Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to share your valuable feedback about your stay with us. We are delighted to hear that you had an excellent experience. Your comments mean a lot to us, as we always strive to exceed our guests’ expectations. We truly appreciate your kind words and look forward to welcoming you back to The St. Regis Dubai, The Palm in the near future! Best regards, The St. Regis Dubai, The Palm Team
Vieraskäyttäjä
Grand Deluxe King -huone
Majoittunut 2. 2025
Pariskunnat
8 arvostelu
10.0/10
Ylivertainen
Lähetetty 26.3.2025
服務極好,环境:優美
Käännä
Majoituspaikan vastaus: Dear Guest,Thank you for your kind words! We are delighted to hear that you enjoyed the service and the beautiful ambiance. Your feedback means a lot to us, and we look forward to welcoming you back to The St. Regis Dubai, The Palm soon.Best regards,The St. Regis Dubai, The Palm Team