Hilton Denver City Center arvostelua

服務真的不太行 經常不打掃房間衞生

Deeply Disturbing Experience – I Was Forcibly Removed for Speaking Up I stayed at the Hilton Denver City Center from Feb 19 to Feb 23, and what I experienced was not just poor service—it was truly humiliating and emotionally distressing. 1. Locked Out at 3:00 AM: My roommate was locked out of our room in the middle of the night and couldn’t get in, despite the door not being locked from the inside. Multiple replacement keys from the front desk didn’t work, and even the staff member who came up couldn’t open the door. Strangely, security staff later opened it with no issue, which contradicts the excuse that the door battery had died. 2. Rude and Dismissive Front Desk Manager: When I calmly raised my concerns the next morning, the front desk manager Courtney Thomas was extremely unprofessional. She interrupted me repeatedly, dismissed my explanation, and falsely claimed the issue was due to a battery problem. When I tried to explain further, she accused me of “raising my voice” and called security to remove me from the hotel—even though I was neither aggressive nor threatening in any way. 3. I Was Forcibly Removed from the Hotel: I was escorted out like a criminal simply for trying to talk about a service failure. I wasn’t even allowed to exit through the front door. My roommate, who wasn’t involved, was denied luggage storage. To make matters worse, security gave me the wrong address for my ride. 4. Housekeeping Disturbance and Unfulfilled Refund Promise: Housekeeping knocked twice before check-out and saw us inside, yet continued disturbing us. No apology was given. Also, Courtney promised a 20% refund as compensation—this was never processed. As a non-native English speaker, I felt completely dismissed, disrespected, and treated as a threat just for expressing frustration. I left the hotel feeling deeply humiliated and emotionally shaken. I’ve stayed at many Hilton, Marriott, and Hyatt properties worldwide and have never been treated this way. This experience has had a lasting psychological impact, and I wouldn’t recommend this property to anyone looking for a safe, professional, or respectful stay. I sincerely hope Hilton’s senior management takes incidents like this seriously.

出差首選！！！！！很適合短途出差得！！！給了很大的驚喜！衞生環境也很好！服務態度特別好！！！下次還會選擇的！！

A bit of an embarrassment for the Hilton brand. Not sure if it's just this specific hotel, Denver, or all Hilton hotels in the US. - “Breakfast included" is misleading. It's a $25 coupon that does towards your restaurant bill. It’s expensive so no matter what you order, you'll be over $25 and you'll still be charged to your room. Food is average too. Not a buffet. Restaurant staff just automatically adds the tip they want and charges to a room. I bit confused that i'm paying for Hilton and then still need to be extorted for tips on every interaction. - Internet quality is terrible. Huge latency and packet loss. Spotty reception and frequently disconnects completely. Hard to do business calls or any other type of work. You can’t watch YouTube/Netflix in higher than 480p. Seriously. Forget about uninterrupted calls. - Unclear chargers on the checkout bill. Just random purchase codes that have no meaning. Amount higher than the summed up breakfast charges. - To receive parcels (e.g. amazon deliveries) to this address, you need to pay for handling, since it's processed by the UPS store... Is it so hard to handle small parcels for free for guests? Fortunately there are Amazon lockers a few blocks away, where you can receive parcels for free, but still need to step out at a 0 F winter weather… Room was fine. Well heated. The heater is quite loud though.

房間寬敞，設施齊全，酒店餐飲nice,下次出行還會選擇。入住會先凍結一部分資金，但check out 後馬上返回，感覺都很棒。

房間温馨。酒店位置很好，方便。

房間雖然說不是特別新，但是位置很好，樓下有星巴克，飯店提供的沐浴乳、洗髮精、潤濕精以及乳液，味道很好一點都不廉價，唯一缺點是隔音非常非常的差，隔壁講電話都聽得到

great hotel and great location, professional staff, nice room

Fantastic place. Went to Denver for a conference. This hotel downtown was very close to the venue. Clean and spacious room. Really nice staff. They also stored my luggage before checking in. Recommended!

goodgood

Good hotel stay. Clean room and great location. Staff was helpful as well.

The hotel was clean and nice. I really enjoyed staying at there.

It was cute highly recommend 🥰🥰🥰

Great service