Hotel de Plataan Delft Centrum

"Update: The hotel response has morphed into further inconsistencies, and the hotel now says they never said one person at a time, from two different hotel staff including the hotel manager, that two people imagined they said one person at a time in the elevator at a time multiple times and we replied multiple times, in writing, and that the elevator is fine and not an issue. Worse, upon careful inspection of elevator photo, the hotel does recommend one person only in a subtle way to cover both sides in case of an accident. This hotel has serious concerns beyond astonishingly poor customer service. Is there any way to leave a minus review? Words cannot describe what a place this is and what a terrible manager they have. I hope she reads this and asks what SHE would do if she were trapped in an elevator at a hotel and they said it was "not their problem". We went to see a show in Rotterdam. We arrived at the hotel at 12:30 AM - we informed the hotel we would be late and they left a key. They did not have late check in personnel. Very tired, (two) 2 people went into their microscopic glass elevator. We DID check if it could hold us (attached) - we're about 150 between the two of us - it shows two people and 300 kilos. About halfway to second floor, the elevator locked between floors. We were a bit surprised. We managed to read the instruction for locked floors, followed them carefully, and still it did not work. There was no telephone number in the elevator, and the alarm button was so loud - it didn't ring anyone but makes noise - we thought we would wake the whole hotel. By pure luck, there was another kind quest who came by and saw us trapped. He tried to get us out but it was sealed from the outside as well. He found a number that went to voice mail. He called the police and they sent a fire truck. The elevator became very warm and humid - we managed to take off our coats one by one. We were inside for some time. Before the fire truck arrived, a hotel staff somehow heard the voicemail and came with a special tool that unlocked the door - we climbed to the next floor level and got out. She said it was an old elevator and it happened frequently, and they tell people one at a time. NOWHERE in the instructions did it say anything about one at a time nor it is it posted in messaging sent to us prior to arrival. Worse, why can the elevator only take one at time? The hotel offered us coffee (included in the breakfast) as compensation, and not even an apology."