Sandy Beach Non Nuoc Resort

We had a terrible experience at this hotel from the very beginning. The night before check-in, we visited the hotel, selected a room, and confirmed it with the receptionist. However, the next day, we were assigned a completely different room. When we pointed out the mistake, the receptionist Thanh Tam insisted it was our room and refused to change it. Only when another staff member from the previous night intervened did we finally get the room we originally chose. To make matters worse, despite being told we couldn’t check in until 2 PM, another guest who arrived after us was checked in immediately. When we questioned it, Thanh Tam simply shrugged and told us to wait because the room wasn’t ready—even though we knew for a fact that the room was ready the night before at around 8 or 9 PM. The only reason it wouldn’t be available would be if another guest had checked in late at night, which would have made sense. But no, the room was still considered ready according to their own system. And when we confirmed again with the staff member from the night before—the same one who eventually gave us our original room—she let us check in immediately. Thanh Tam’s attitude completely ruined our stay. She was unnecessarily rude at check-in, for no reason at all. Why did she make us wait an hour when our room was clearly ready? Why did another guest get to check in immediately, while we were made to sit there and wait? What was the issue with us? It was beyond frustrating. Once inside, the issues continued. The bathroom had a leak, the TV didn’t work, and the bedsheets were stained. When we asked about the stains, housekeeping casually told us it was “normal.” On top of that, the hotel is old and poorly maintained. We specifically booked a beachside room to enjoy the waves, but every morning at 5:30 AM, motorbikes roared down the beach, making it impossible to sleep. The door to our room didn’t close properly, so every time someone opened or closed a door in the building, ours shook. We had to wedge toilet paper in the frame just to keep it from rattling. The worst part was checkout day. At 7 AM, loud construction or something started above our room, waking us up. Then, after breakfast, we returned to find our shower wasn’t working. Despite multiple complaints, the issue wasn’t addressed until nearly 12 PM. By then, staff rudely reminded us we needed to check out soon—completely ignoring the fact that the problem was on their end. Eventually, they offered us another room just to take a shower, but only after making us wait hours with no solution. This was one of the worst hotel stays we’ve ever had. The hotel itself is already in bad condition, but Thanh Tam’s attitude made everything worse. Her rudeness and unprofessionalism completely tainted our experience. Definitely would not recommend.

거리는 시내에서 좀 멀긴 하지만 그랩을 이용하면 그리 멀지 않다고 느껴집니다. 직원들이 친절하고 영어 단어로 말하면 소통이 됩니다. 한국어는 조금? 알아들으시는것 같아요. 조식이 괜찮았고 풍경이 좋았습니다. 시설이 오래된 것 같아 보이긴 하지만 정리 정돈은 잘 되어있었어요. 어느 숙소를 가도 비슷하지만 냉장고는 큰 기대를 하지 않는 것이 좋을것 같습니다. 계시는 분들이 다 친절해서 기분 좋게 묵고 갑니다!

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唯一讚房間是很大，望全海景 但設施很舊，浴室門柄是斷開的，差電插頭是失靈的，冷氣是不夠涼的，早餐款式不太多，牛油一片片切開，放左台面，無蓋封好，衛生欠奉，我們來了第三天已經出現肚柯及嘔吐，對我們來說渡假村應該質素很好，可能是我們要求高吧，但今次都幾失望，不會再前來了

You will feel safe and welcome. The rooms with beach view are facing east. Windy and fresh air all day + you can enjoy beautiful sun rise view. We chose this hotel because we wanted a hotel next to the beach (not separated by a road). Even though it is a little bit far from the city area, you can enjoy a quiet private beach only to you. It was near to marble mountain too. I was first worried that the room would be quite old. Even though they are not brand new, it is ok, in my opinion, with that price. Breakfast is awesome, too. I can easily recommend this hotel.

The hotel is quite far from the center. The reception is far from the gate so hard to call taxis. The room is spacious but the amenities are quite old. They charge many surprising fees (for example 1/2 day extra is equal to rent 1 more day, penalty for the umbrellas without noticing that you should bring back the umbrella to your room). The staff are good but not exceptional. Food is average. All I can say is maybe it’s time for them to renovate a bit. This is not 5 star standard.