The Memory - Danang arvostelua

Majoituspaikan vastaus: Thank you for your kind words about our breakfast and service. We appreciate your feedback on the stairs, cleanliness, and water filter request — we’ll work on improving. Wishing you a pleasant stay for the rest of your week!

Majoituspaikan vastaus: Thank you for sharing such detailed feedback. We're delighted that you appreciated the hotel's unique concept and design, and especially enjoyed the beautiful, deep bathtub and the complimentary fruits and sweets at the bar throughout the day. We’re sorry for the inconveniences you experienced, particularly the limited seating during breakfast and the cleanliness of the windows in your room. Your comments are very valuable to us, and we will work on improving these aspects to provide a better experience for our future guests. We hope to have the pleasure of welcoming you back!

Majoituspaikan vastaus: Dear Mr./Mrs. Vincy.LK,We're so happy you had a nice experience with us! Thank you for your kind words and for your honesty — we’ll keep working to make every stay even better. Hope to welcome you back someday!Best regards,The Memory Team.

Majoituspaikan vastaus: Dear Mr./Mrs. IULIIA,We're so happy you had a nice experience with us! Thank you for your kind words and for your honesty — we’ll keep working to make every stay even better. Hope to welcome you back someday!Best regards,The Memory Team.

Majoituspaikan vastaus: We're so happy you had a nice experience with us! Thank you for your kind words and for your honesty — we’ll keep working to make every stay even better. Hope to welcome you back someday!

Majoituspaikan vastaus: Thank you so much for your kind feedback! 😊We're thrilled to hear you loved the unique design of the hotel. It’s great to know you enjoyed the breakfast, especially the Vietnamese noodles – they're a guest favorite! We're also glad you had a relaxing time in the bathtub.We hope to welcome you back soon for another wonderful stay! 🌟

Majoituspaikan vastaus: 非常感謝您温暖而真誠的反饋！😊得知您和家人在我們酒店度過了一段愉快的時光，我們感到非常高興。特別是您喜歡我們的早餐和越南咖啡，這是很多客人都喜愛的經典口味。☕Alice、Ryan、Toan、Phung、Jerry 和 Emma 一定會很開心知道他們的服務讓您滿意。也非常感謝您將我們推薦給朋友，這對我們來説是非常大的鼓勵和支持。期待不久的將來還能再次歡迎您和家人回來，祝您一切順利、天天開心！🌷

Majoituspaikan vastaus: HE/YUFENGDear Mr/Ms. HE YUFENG, Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit. Warmest regards,FromThe Memory Teams with love,

Majoituspaikan vastaus: Dear Mr Harry Porter, Thank you for taking the time to share your feedback. We sincerely apologize for the unfortunate experience you had during your stay with us. Your satisfaction is extremely important to us, and we take your concerns very seriously.At The Memory, we place great importance on maintaining cleanliness in the rooms. To ensure quality, the bottom of the mattress is cleaned periodically every 6 months. As your stay is approaching the scheduled cleaning period, we appreciate you bringing this up so that we could address the issue. After receiving your feedback, we immediately cleaned the entireDuring the peak season for international guests, we understand that certain factors, such as bed bugs, can come into the room with guests. These bed bugs are often difficult to spot because they hide in corners and crevices that are hard for us to inspect thoroughly. However, we have already cleaned all the corners and areas of the room to minimize the likeRegarding your request for a refund for 2 nights, we have contacted Trip.com and arranged for the refund as requestAgain, we apologize for your experience and appreciate your feedback, as it helps us improve. Thank you for your understanding, and we hope to have the opportunity to make it right.Sincerely,Hanh Pham (Ms.)Sales ManagerThe Memory Da Nang

Majoituspaikan vastaus: Dear Mr/Ms. KAMEI/MIKA, Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit. Warmest regards,From The Memory Teams with love,

Majoituspaikan vastaus: Dear Mr/Ms. LEE/SO YEONG, Thank you for your glowing review! We're thrilled to hear that you had a fantastic stay with us. Your feedback means the world to us and serves as a great encouragement to our team. We can't wait to welcome you back for another wonderful experience. Please don't hesitate to contact us directly if there's anything specific you'd like for your next visit. Warmest regards, From The Memory Teams with love,

Majoituspaikan vastaus: Dear Mr/Ms. ZHANG/YURONG,Thank you so much for your kind words! We are delighted to hear that you enjoyed your stay at our hotel, especially the breakfast, food, fruit, and local cake mini buffet. Your positive feedback truly brightened our day. We appreciate your support and hope to welcome you back soon for another memorable experience. Safe travels!Warm regards,The Memory Teams with love

Majoituspaikan vastaus: Dear Mr/Ms. WU/LINLIN, Thank you so much for your kind words! We are delighted to hear that you enjoyed your stay at our hotel. Your positive feedback truly brightened our day. We appreciate your support and hope to welcome you back soon for another memorable experience. Safe travels! Warm regards,From The Memory Teams with love,

Majoituspaikan vastaus: Dear Mr/Ms. EHRINGER/DANIELLE,Thank you so much for your kind words! We are delighted to hear that you enjoyed your stay at our hotel, especially the breakfast, food, fruit, and local cake mini buffet. Your positive feedback truly brightened our day. We appreciate your support and hope to welcome you back soon for another memorable experience. Safe travels!Warm regards,The Memory Teams with love