Palace Hotel Lake Como arvostelua

I had a wonderful stay at this hotel! The property is beautiful, the rooms are clean and well-maintained, and the staff provided excellent service. The breakfast was delicious with a great variety of options. I will definitely come back again if I have the chance. Highly recommended!💗😍

這個酒店是我幫我的顧客去預訂的，客户反應 服務工作人員 不太熱情

Amazing staff and the hotel is so beautiful.great location, central to everything. Funicular is just 2 mins away and the station is just next turn. Located just overlooking the beautiful lake como. A must visit to this place and hotel try and book the room facing the lake. Unfortunately when we tried it was completely full. Breakfast is really good and all staff were extremely courteous. Loved loved loved it

一早趕遊船出去玩check out寄存了行李，但是lv圍巾落在房間，下午玩回去找就各種找不到了… 前台配合找了很多地方，但是我明白記得早上整理時在房間將圍巾單獨拿出來因為準備遊玩時用！十有八九就是被後來整理客房服務員拿走了沒有上交！要求調監控説衹能報警叫警察才能看，行程不允許就沒折騰

外觀豪華，內部房間倒不是很大，18平米，洗手間連那個意大利常見的沖洗池也沒有，帶的是淋浴間。但特地選了湖景房風景很好，對面就是碼頭，周邊餐廳多。

確實豪華，離湖邊隔一條街，非常方便坐船遊覽，早餐豪華，唯一缺點價格太貴

Very nice view by the lake…

Amazing! We loved this hotel and we loved how thoughtful they were. It was raining outside and they left umbrellas by the door for us to borrow.

My daughter and I had a splendid stay at the Palace Hotel Lake Como, which is a historic and elegant property on the lakefront. The hotel is conveniently located within walking distance of the beautiful Como Cathedral and the charming old town. Our room was cozy and well-appointed, with an open and lovely view. The breakfast was delicious and varied, even with smoked salmon for breakfast, coffee was excellent. The staff was courteous and attentive, and made us feel at home. We highly recommend this hotel for a memorable and relaxing vacation in Como!

"Fantastic hotel with great convenience! Highly recommended for a wonderful stay."

就在小鎮中央，樓下吃逛非常方便，服務很周到，細心的把五漁村的交通和景點介紹了一遍，雖然沒有電梯，但工作人員貼心的把行李箱提到房間，退房時也上樓幫忙把行李箱提下樓，房間衞生非常乾淨，設施也維護得很新很乾凈，衞生間貼心的放了一個凳子，方便客人放洗浴時放換洗衣物。

Clean and smooth check in. Room is great and basic amenities. Right in front of the ferry dock which is super convenient and also many cafes and restaurants nearby. Breakfast spread is good too many options and staff is always friendly. Super recommend 👍🏻

酒店太棒了，就在臨湖的位置，出門過門前的小馬路就是科莫湖。房間高大上，屋頂很高，衞生間非常大，裝修很新。早餐很棒，早餐室還能看到科莫湖湖景。出了酒店右轉兩分鐘就是火車站可以到米蘭，非常方便。強推這個酒店。

We visited Como to celebrate a birthday in this magical place. Disgusting service when there was a mistake made at check in … it was an understandable mistake made by the lady checking me in (we are all human after all). I had accepted there was nothing that could be done at the time and as I had booked through trip.com I was referred back to them to arrange a refund for the difference between my booking and the room provided. Unfortunately the hotel then lied to the booking provider about the events that took place and as a result I ended up paying $900 a night to stay in a standard $600 odd room for 2 nights. After receiving the telephone transcript from trip.com I confronted them about the lie the front desk lady said because she wasn’t the person that checked me in she just went on what she thought must have taken place. Thanks to Marcel for doing his best to help out on the last night. Very much appreciated. General manager unavailable to see me to resolve. Spend your hard earned money elsewhere Btw Como itself is absolutely amazing and definitely worth a visit