Coucou Hotel arvostelua

Majoituspaikan vastaus: This is me, the owner and the person whom you mentioned to. This is my first time writing to the guest this way. This was the true story on that day. 1. Our checked out time at 11.00 am. However, this guest went out in the morning without even asking for late check-out. I called Trip.com just to make sure that she was aware of the check-out time and asked the staff to tell her to come back at the hotel to pack things up since there were guests waiting to check-in.2. The Trip.com staff told that she will come back at 13.30 (check-in time is 14.00) and asked us not to remove her belongings to avoid complication between guest and the hotel.3. The guest came back at 13.35 and came to me, not even apologize for the late check-out. Instead, she showed the picture of the blood stain. 4. I asked her if she told the night staff about this so that he could have fixed it for her.5. She went to me “Was this my fault? How do you want me to come downstairs to ask a guy at night? (She claimed that she was in pyjamas and it was her first time aboard and she was so frightened.) Later, she said she came down but no one was at the lobby. Of course, we were responsible for the mistake, and we tried the best effort to resolve it. But what your intention was for telling us at 13.35, not right after you came downstairs in the morning. 6. I told her that we had various communication channels. 7. She told me that “she has her right to inform whenever she wants.”8. I said “the timing was not right as she tried to avoid the fact that she were super late for checking-out.”9. She said to me that she would post a negative review, which she did.10. I said it was fine and please never come back again.Then she went up to pack her stuff in the room.Later, she came down to the lobby and asked me if we could communicated politely. Then she complimented the hotel and also admitted later that she did not actually come to lobby the night before. Finally she asked if we were good and asked to shake hand.We sincerely welcome every guest and are not favoured of any nationality of guests. But we do not tolerate ill-mannered guests. FYI, 1. We, the owners, are 100% Thai. (Again, for better understanding, please ask.) We address this because we do not want it to be an issue between unrelated party and you. 2. Your behaviour will be reported to Thai officials.