Cairns city
Great position, close to shopping centre and some great restaurants. Easy walk to the Marina
Käännä
Majoituspaikan vastaus: Sharon glad to see you enjoyed your holiday and we hope to see you next time.
Ross
Majoittunut 9. 2022
Muu
5.0/5
Ylivertainen
Lähetetty 6.9.2022
A big unit with a huge outdoor area
A realy nice stay in a very spacious 3 bedroom apartment. Friendly and accommodating staff.
Käännä
Majoituspaikan vastaus: Thanks Ross I am so glad you enjoyed your stay. Hope to see you again.Anna
Danielle
Majoittunut 3. 2022
Muu
3.0/5
Lähetetty 9.3.2022
Not what we were expecting.
We arrived at the property on a Saturday. Office was closed. Office hours are Monday to Friday - this was never communicated to us prior. When the proprietor let us in she couldn’t find our booking, it appeared our booking had been cancelled despite it being paid for in advance. We were advised that luckily she did still have a 3 bed apartment available. The apartment was in Beaumont on Spence. We were expecting Clarendon on Spence, which appeared to be much newer and nicer in the photos. When we got into the apartment, while the bedding and bathrooms were clean the items in the kitchen (cutlery and crockery) were not and the floor was dirty.
Very disappointed with our stay.
Käännä
Majoituspaikan vastaus: 2 Emails were sent to your email address and we did not receive any response. We asked ETA, and if you had a preference in building you would like to be in, if any mobility issues, and if you would like a car spot and bedding configuration. I do apologise about the cutlery and the floor and I will be onto housekeeping about that. Normally I always get the units checked before a guest arrives and as you know your booking was cancelled by mistake and I dont know why. again I do apologize.
Majoituspaikan vastaus: thank you for your feedback, we are holiday apartments fully self contained and we do supply toiletries at first to get you started, if you come to the desk we will supply.Thanking you
Alycia
Majoittunut 8. 2024
Perhe
4.0/5
Erittäin hyvä
Lähetetty 16.8.2024
Old apartment complex - we got put in Beaumont. But it served its purpose and was easy to walk to the marina, groceries and the Esplanade. a few strange things like the side lamps had no light bulbs in them, and the kettle leaked, and no basic cooking items like salt and pepper or oil, and no bathroom shampoo and conditioner, so the Woolworths over the road got a good workout.
Käännä
Majoituspaikan vastaus: sorry about those things - wasnt aware until you departed kettle, light bulbs were fixed straight away, there should of been shampoo and conditioner there, i do apologize for this, I did get onto housekeeping straight away about these things as they should of been picked up. my apologies
Erin
Majoittunut 6. 2024
Perhe
4.0/5
Erittäin hyvä
Lähetetty 27.6.2024
The staff were very helpful, accommodating and warm. The apartment was spacious with a wonderful outdoor sitting area for morning coffees and evening dining. The apartment also had many appliances which was great eg NutriBullet for smoothies and an air fryer. There was a door handle that didn’t work properly but they fixed it as soon as it was mentioned and they appreciated being told. Overall the apartment was fantastic, the location was great and we had a wonderful family holiday.
Käännä
Majoituspaikan vastaus: Thank you for staying with us at Cairns City Apartments and we hope to see you again.
Lisa
Majoittunut 7. 2024
Perhe
4.0/5
Erittäin hyvä
Lähetetty 5.7.2024
Good position. Well equipped kitchen. Would benefit from a service when staying for a week.
Käännä
Majoituspaikan vastaus: Thank you for your feedback - reason we dont service as we fully self contained apartments - we hope to see you again.. .Anna
maria
Majoittunut 6. 2024
Perhe
4.0/5
Erittäin hyvä
Lähetetty 1.6.2024
Very friendly and accomodating host, apartments were clean and very spacious
Käännä
Majoituspaikan vastaus: Thank you Mari for staying with us and we hope to see you again.Anna
Majoituspaikan vastaus: Thank you for staying with us and we hope to see you again.
NEAL
Majoittunut 4. 2024
Muu
2.0/5
Lähetetty 29.4.2024
The floors were very dirty. The furnture was torn and uncomfortable. The kitchen was not well stocked - the plastic glasses were dirty and the selection of utensils was poor.
The internet was turned off unexpectedly for a significant length of time and was a serious inconvenience.
Overall, the apartment looked very tired - morel ike a hostel than a vacation apartment.
Käännä
Majoituspaikan vastaus: Dear guest, I do apologize for any inconvenience, I do apologize for the internet which we had a technician come and fix, the furniture isnt torn but i will look into maybe replacing the couch for comfort, the kitchen is well stocked - but if there was something extra you needed, we always try and accommodate, we replaced the plastic glasses, they were discoloured not dirty, thank you for letting us know that.
Majoituspaikan vastaus: Thank you for staying with us at Cairns, I dont really understand where the shower would be clogged - only 1 drain hole?? Check in was early and it was explained to you where to leave the keys on departure, I think there was language barrier - I do apologize for that.
Jenny
Majoittunut 3. 2024
Perhe
5.0/5
Ylivertainen
Lähetetty 14.3.2024
Check-in was a breeze. Rooms were clean and well kept. Kitchen fully equipped.
Käännä
Majoituspaikan vastaus: Thank you Jenny for staying with us - we hope to see you again.