Mantra Midtown Brisbane arvostelua

Bathroom clean. Coffee table still dirty. Mattress protector yellow stains. Pillows, pliiow cases, sheets & doona stunk of unwashed humans. Carpet stains everywhere. Location great. Cheap parking. Friendly service at desk.

Great location. All ammenities closed due to cyclone. Friendly front of house staff made such a difference :)

記得上個月第一次住這家印象很好，可這次似乎呼應了我對人類命運的預感。廚房有個燈亮不亮隨它高興，洗衣機不用加洗衣粉泡沫也多，經我清理可以達到不用洗衣粉也能漂洗乾淨的效果，魚和熊掌兼得又是我創造奇蹟了，不能忍的就是wifi也總是隨心所欲掉線，害得我得冒雨出去蹭網發點評

Concierge was professional, checking in and out was seamless. The building itself was clean, well-kept and it's evident that money is being spent. New carpets in the room and a few lovely little touches that felt very personal. No noisy neighbours, which by looks attracted the more business type individuals, professional guests. Bed was very comfy. At night the city skyline view from the apartment was great! The pool was clean, and the areas were tidy. We also saw staff doing their cleaning rounds at various locations. No space was crowded and were lucky to bump into another guest using the amenities. We were the only people using the pool, which was heated. Charlotte Streets' location itself is truly unmatched, on your doorstep there are restaurants, coffee shops, wine bars and convenient store. Should you venture further you are only 1 or 2 minute’s walk from Queen Street, but chances are you'll be distracted from all the other restaurants and shops on route. Botanical Gardens, Queens Wharf, South Bank and Story Bridge is an enjoyable walk away. Being central to everything is just brilliant. The city doesn't switch off and is a real pleasure to experience. Thank you to Mantra Midtown.

Stayed there for business. Hotel is well located but absolutely filthy with I am guessing close to zero maintenance done over the years. Rotting and mouldy food between couch cushions, un vaccines carpet, stained carpet. Food spalter in microwave, cracks in bathroom Sink, Downlight not working in kitchen and worst of all… cigarette smell (unsure if from room or connected air conditioning). Bed and mattress was old and sinking in middle. Clear lack of basic cleaning and maintenance.

Zac in reception was very helpful and welcoming, had an issue with shower head which was promptly addressed by maintenance, who was also a very welcoming and approachable man, sorry didnt get his name. Location of room, ease of access to parking and surrounding amenities makes this a great central option in the CBD.

Overall good experience, good sleep quality. This is a no nonsense stay but the apartment/room is spacious, the price is competitive and everything is clean and working. Only downside is/was the actual rooms do not resemble the pictures on the website/booking page at all - the website displays bright and white decorated rooms. The apartment I stayed in was a bit dark and gloomy, with dark green and brown decoration rather then white/red and black as on the pictures... With limited natural light coming in, it all feels a bit dark.

Great location and great staff, definitely will recommend to friends and family!

Reception staff were extremely professional and responsive!

Perfectly clean, perfect layout, super comfy bed and excellent Pillows, excellent washer and dryer and dishwasher, lovely balcony, large wardrobe space, lots of storage space, perfect location so close to everything, very friendly and helpful staff, requested a late checkout which was granted. The shower pressure is not terrific but that is the only constructive comment to make. Fantastic stay

i liked the location - in the CBD one room did not have blackout curtains

Property was excellent and comfortable. One of the curtains were ripped and the lounge leather had splits in it. More checking on maintenance needed

Really wanted to give an 8 or more as location was really good…. However the following made it a 4 at best. 1) not welcomed as an Accor member 2) no feee welcome drinks as mentioned, just a bottle of water 3) emailed regarding loud music on first two nights that kept my family up all night - respond was they would contact me after my holiday, still no response 4) one of two lifts broken on day one, still not fixed on day 4

I had booked the room for 7 nights as I was in Brisbane for professional training course. I arrived in early evening (5pm) only to find there were no lights or a lamp in the lounge room where I could sit and read materials. It was very dark. The staff were very helpful, but said I'd probably have to move to another room and also took a photo of my materials to encourage management to buy a lamp. In the evening when I went to sleep, there were no curtains in part of the bedroom - the street lights were coming in very brightly into my room making it very difficult to sleep. In the morning, I went to start cooking some breakfast only to find there were no pots or pans in the kitchen for me to do this. The phone to the reception was also not working so that I could get someone to drop the kitchen items off despite me dialling the number. This is really not good service. If I can't sleep, eat, or read, then what was the point of the hotel apartment??? In the morning when I checked out, I was informed a payment would be made - but I insisted that this needed to be in writing as I was walking out without any correspondence or payment receipt. The process was laborious - they said it could take up to 2 weeks for approval and bank transfer. I had to call a few times to ensure that this was done as I was now needing to find a new place to say AND be out of financial pocket. This refund should have been done On the Spot - like other professional hotels would do. I also was charged $250 for a night's stay - just a horrible experience. The staff were very nice to deal with and did the best they could. But senior management need to look at the facilities they have promised guests, and ensure it is of the standard they have advertised. It's not good enough.