Mercure Brisbane King George Square arvostelua

Majoituspaikan vastaus: Dear David,Thank you for your feedback. We’re glad to hear that you appreciated our great location. We also appreciate your comments about the hotel’s condition, and we understand your concerns. Please know that we are aware of the need for updates, and we plan to renovate to improve the overall experience for our guests.We hope to welcome you back soon and provide you with a refreshed stay.Sincerely,Roshit ManmohanFront Office Manager

Majoituspaikan vastaus: Dear Minzhenbushuohua,Thank you for your feedback. We're glad to hear that you found value in having a hotel in Sydney as well as Brisbane. We always strive to provide a great experience, and your comments will help us improve.We hope to welcome you back soon for another enjoyable stay.Sincerely,Roshit Manmohan - Front Office Manager

Majoituspaikan vastaus: Dear Guest,Thank you for sharing your feedback. We’re pleased to hear you found the location convenient, though we’re sorry for the delay with your credit card preauthorization. We understand your frustration and sincerely apologize for any inconvenience this has caused. Our team is looking into this issue to ensure it is resolved as quickly as possible. We appreciate your patience and understanding, and hope to welcome you back for a more seamless experience in the future.Sincerely,Roshit Manmohan - Front Office Manager

Majoituspaikan vastaus: Dear Guest,Thank you for your wonderful feedback! We're pleased to hear that you enjoyed our facilities and found them clean and well-maintained. Our location opposite King George Square does offer great dining options, and we're glad you appreciated that. We look forward to welcoming you back for another enjoyable stay.Sincerely,Roshit Manmohan - Front Office Manager

Majoituspaikan vastaus: Dear bellawang57,Thank you for sharing your thoughts regarding your recent stay. I apologize for the frustrations you experienced, especially with the bath water and the overall condition of the room. Your feedback is valuable as it helps us improve our services and facilities. We appreciate your perspective and hope you might consider staying with us again in the future.Sincerely,Roshit Manmohan - Front Office Manager

Majoituspaikan vastaus: Dear Scrooge,Thank you for your feedback regarding your recent stay. We're delighted to hear that you enjoyed your room and found our location to be excellent. However, we apologize for the delays you experienced during check-in. We appreciate your input and will work on improving our check-in process to enhance the experience for our guests. We hope to welcome you back soon for a smoother visit!Sincerely,Roshit ManmohanFront Office Manager

Majoituspaikan vastaus: Dear Guest,Thank you for sharing your experience with us. We appreciate your feedback regarding the heating issue and the limited toiletries provided; we will ensure that your concerns are addressed with our maintenance team and management. We're glad to hear you enjoyed the convenient shopping and food options nearby, as well as the attentiveness of our front desk staff. We hope to welcome you back for an improved experience in the future.Sincerely,Roshit ManmohanFront Office Manager

Majoituspaikan vastaus: Dear Zhangliuliu2,Thank you for your feedback. I’m delighted to hear that you found the room very clean and the bed comfortable, and that you enjoyed the convenient location next to City Hall.We look forward to welcoming you back on your next visit.Sincerely,Roshit ManmohanFront Office Manager

Majoituspaikan vastaus: Dear Angel Lam,Thank you for your feedback. I’m sorry to hear that you found the attitudes of our staff to be lacking. This is not the level of service we aim to provide, and I will address this issue with our team to ensure that all our staff members uphold the high standards of hospitality that we strive for.Your feedback is crucial in helping us improve. Thank you for bringing this to our attention, and I hope we have the chance to provide you with a better experience in the future.Sincerely,Roshit ManmohanFront Office Manager

Majoituspaikan vastaus: Dear Guest,Thank you for sharing your experience. I’m delighted to hear that you enjoyed our wonderful location, clean and spacious room, and the view of City Hall. It’s great to know that you found the area lively and felt safe and secure during your stay.We look forward to welcoming you back and providing another pleasant experience.Sincerely,Roshit ManmohanFront Office Manager

Majoituspaikan vastaus: Dear Harry Ramchand,Thank you for your kind words. We’re delighted to hear that you always enjoy staying with us.We look forward to welcoming you back on your next visit.Sincerely,Roshit ManmohanFront Office Manager

Majoituspaikan vastaus: Dear Wilford Patunvanu,Thank you for your wonderful feedback. We're thrilled to hear that you enjoyed our centrally located hotel, as well as our clean and tidy rooms. It's great to know that our staff contributed to your positive experience with their friendly service. We're also pleased that you found our beds and pillows comfortable.We appreciate your kind words and hope to welcome you back for another enjoyable stay soon.Best regards,Roshit ManmohanFront Office Manager

Majoituspaikan vastaus: Dear Guest,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed our great service, facilities, and value during your stay. It's wonderful to know that our location was convenient for your travel needs and that you found it easy to access from central or Roma Street train stations and the central bus station.Your kind words mean a lot to us, and we truly appreciate your recommendation. We look forward to welcoming you back for another excellent stay in the future.Sincerely,Roshit Manmohan - Front Office Manager

Majoituspaikan vastaus: Dear Guest,Thank you for sharing your feedback with us, and we apologize for any disappointment you experienced during your stay.We're sorry to hear that you didn't feel our hotel met the expected standard. Your comments about the building age and bathroom size are duly noted, and we appreciate your honest feedback.Regarding the service and professionalism of our staff, we regret that you did not receive the level of attentiveness and clarity that we aim to provide. Your feedback will be shared with our team to ensure that we address any areas for improvement in communication and guest service training.We apologize for any confusion regarding the breakfast buffet, and we will work to ensure that our staff are well-informed and able to provide accurate information to guests.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more positive experience in the future.Warm regards,Roshit ManmohanFront Office Manager