Hotellit aamiaisella kohteessa Jacksonville

I have always held holiday inn express LA California as the best in all of my world travels located close (provided airport transportation) airport, maybe? but within walking distance with side walks to a car rental we used. However, this Holiday In. Express has surpassed my California experience. Employees excellent at checkin. Anthony Joho who displays wonderful mutitaskiing skills, problem solving, and helpful to guests. Checkout 2women and Hispanic man superb also. All are over/beyond my exspections

Very nice hotel and stay. Just a few things that kept me from giving it 5 stars. First was the desk chair. It wasn't completely functional. The adjustment lever would get stuck if you tried to use it, so you were stuck with the chair in the current settings. Second was the coffee. For some reason, they only had 1 regular coffee and 3 decaffeinated coffees. Third, the hotel didn't clean the room on the second day. I was hoping they would provide additional coffee, sugars, and creamers, but they didn't come by at all. Everything else was outstanding. I loved the room I was in. The studio had a couch with a large swivel TV. The kitchen had everything I needed, and the bathroom was clean, bright, and modern. The complimentary breakfast had a lot of hot options, which was great.

I can't say this enough. The staff is phenomenal. We had the same housekeeper over our 8 days, and Katrina was so caring and patient. She was genuinely interested in making sure my family had wat we needed. If I could change one thing, it would be.. adding meat to breakfast. The one thing I hoped for every day was bacon or sausage links, and that just wasn't there, but everything else was so delicious. I loved the variety of waffles. I hope we can enjoy the pool next time as well. I would absolutely stay here again and recommend this hotel as well. Thank you to all the employees we had the pleasure of meeting.

Customer service was very poor (aside from the sweet lady that worked the breakfast room). Front desk took several times to answer the phone. The hotel room phone didn’t work. The body wash was out, and we requested more. Front desk said sure, and they never came. They also failed to monitor floors when complaints were made about groups loitering and playing in hallways at 11:00pm - 2:00am. Front desk was called, they said they would come up, nobody came up. Aside from the location and the nice waffle maker at breakfast, customer service was abysmal and management was poor.

My only gripe is the breakfast - specifically the eggs, meat selection - or lack of. Scrambled eggs are better than those fake omelets and no sausge gravey please - maybe a bacon or turkey bacon? otherwise, it was fine. Also, fans in the bathrooms would definitely help with getting the fog out - otherwise you have to leave the door open while showering.

We took the trip to go Jacksonville down town and stayed a night in this hotel which is only 15 mins drive. There is nothing to complain about the hotel. Spacious entrance lobby. Environment is quiet and peaceful. There is a restaurant where we have fish fillets in the evening which are soft and tasty. Cheesecake is also good.

Convenient place with many stores and shopping around. We had a family of 4. Double bed room. The room and hotel is really old. The room cleanliness was mediocre, lots of stains, rust and even mold along the ceiling. The beds were comfortable. Sheets were felt and looked clean. All the things in the room worked. Free continental breakfast that ends at 9. Waffles, eggs, bagels, muffins, juice and coffee. The staff was not very nice but did provide one extra towel even though we asked for two. Looks to be owned by Indian but not for sure. Not too sure if I plan to stay there again.

Excelente lugar bien ubicado solo que el hotel le falta mantenimiento o mejorías en las instalaciones y habitaciones