Hotellit aamiaisella kohteessa Hollywood

"The room was not clean and the room's floor was dirty. The Breakfast was very poor and the very little options were not refilled. As the options were very few, at least they should be refilled until the end of the Breakfast time. Before 10 am we could not find almost nothing. Another family that traveled with me, went to have their breakfast around 10 am and had just water , plain milk and few bagles. They asked the hotel staff if they would refill the items, and they said no. I felt bad because I was the one that invited them to stay with my family in this hotel. I am disappointed."

"Hotel is a bit old & needed a renovation, if you don’t have a car with you, you just got stuck in the hotel with nearby one petrol kiosk to get your drinking water, a McDonald's & a Danny to feed your tummy. Shopping center that Aventura Mall needs to book a Uber, can be pricey at US$30 per way."

"A favorite place to spend a night or two! THIS time, we spent 4 nights! Lots of wild life around the yards and lake. Quite pleasant and eco-friendly! Frank...our shuttle driver deserves cuddoes, for his kindness and helpful assistance! We appreciate Steve's thoughtfulness as well! Will be back there again soon!"

"總體感覺還好，就是設施有點陳舊"

"Hotel is beautiful, amenities are great and had so much fun. Service is top notch especially the bartenders at Playa Bar - Marcella was so nice"

"在美國出差的最後一晚，酒店整體很乾凈，空調效果也不錯，但酒店前台明明貼了告示有送機服務，結果去問前台也衹是隨口告訴你沒有這種服務，也沒説為什麼"

"The room was quite nice - sparkling clean! This is definitely the most important element for me, but this place didn't disappoint regarding cleanliness. One thing I found disappointing was that, while this is a solid place to have a family vacation, there isn't really a more quiet place to get some work done besides the desk in the guest room. The business center is right in the middle of the front lobby, which can sometimes get super loud. A quieter workspace area that is tucked away would be nice. One frustrating thing was the amount of gratuity tacked on to everything. We went to the Bar & Grill for some snacks and a beer one day, and despite only getting our order taken at the bar and one other person bringing out our food and drinks once, maybe twice, the resort has the audacity to add on an 18% service fee on top of the price automatically. I understand that inflation and cost of living are a problem, but it shouldn't give hotel chains like Hilton to pass on the responsibility of paying their employees to their customers. They should actually pay their people a fair wage. $40/day+tax for mandatory valet parking was also completely unnecessary. That being said, experience-wise, it's still a good place and seemed to be one of the lower-priced resorts in the area, but I hate how hotel chains tend to find ways to gouge just a little bit more money out of people around every corner."

"Never was told that reception closed and reopen until 8:30am, so if you need to check out nobody knows that the room was in good conditions afyer you leave, and you will not be charged for anything. Never told that breakfast was in a different place than the Hotel like a mile and a half away and if you don’t have car gotta walk or order an uber. The girls at reception weren’t e but need to let customers know this very important details."

"I booked two rooms for my daughter's birthday. The first disappointment was the massage at the spa. We arrived 10 minutes late because there was no one in the luggage room. We had to wait about 20 minutes until someone arrived. The masseuse told me my massage would only last 20 minutes because of the delay (I had paid for a 50-minute massage), but she only gave me 15 minutes. When we returned to our rooms, there was no one at reception to give us our hand luggage either. We called our room to ask them to bring our backpacks. We waited 30 minutes and no one came. We went back down to reception and, after another 15-minute wait (again with no one there), they finally brought our backpacks. We went to our room to shower, as we had a dinner reservation at an Italian restaurant. The shower drain was clogged, and it was disgusting to shower with the water running. (They have old bathtubs) Towels were beige (Once were white). We have a nice dinner at the Italian restaurant, then we were at casino for some time and went to our rooms to sleep, it was midnight. We were falling asleep when we heard a woman screaming louder and louder. We didn’t know what was going on… we waited and then the woman started to scream and said all kind of ****** words. We have a second show in the morning. So be ready to hear all kinds of things…"