Hotellit aamiaisella kohteessa Queenstown

長途機後落車，電郵酒店check in會遲少少到達，前台已一早準備迎接，酒店附近十分鐘內已可以到達景點加餐廳，酒店職員非常有禮，我女兒生日，還有一個生日小蛋糕，給了女兒的驚喜，酒店小小心意客人已感受到，不完美就是，早上約7點多有應該有服務員開門而我們仍然睡覺中，不知原因，已將此事告知前台，留意此情況。

We were thrilled to be the very first guests to leave a review for this stunning new resort! The location is fantastic, just a quick 10-minute drive to town, and our room offered breathtaking views of the Shot River, creating a truly relaxing atmosphere. We arrived around 10 PM, and the hotel reception was impeccably prepared, warmly welcoming us and even upgrading our room! It looked exactly like the photos, with a design and interior that perfectly captured the vibe we were seeking. They had welcome drinks waiting for us, and we appreciated that milk was available on request at any time. The breakfast was a delightful a la carte experience, featuring an array of delicious options. The serving staff was not only attentive and kind but also provided excellent recommendations for nearby restaurants! We also indulged in room service, which exceeded our expectations in both taste and punctuality. Although the fitness room and movie room were still under construction, the small maintenance issue we encountered in the bathroom was addressed swiftly by the staff. Our stay has left us eager to return and see the final results of this new gem. I highly recommend this resort to everyone!

the front desk staff was so nice & helpful , as well as the other hotel staff! only thing wanna say the entry to hotel basement parking is too small / narrow for a big car (we are hiring Mitsubishi outlander) so please be careful when cornering at the entrance! overall, spacious room, comfortable bed and convenient location & check-out (just drop a key inside a box next to the roller gate if you driving!)

The hotel and staff was excellent. The hotel sits on a good size hill from town but great for working off that great meal in town. The food restaurant at the hotel was great and service was very attentive. We did not use the housekeeping service, but all their staff provided us anything we needed with a friendly attitude.

Pod set up was good having own space, and lockers were a good size, but it was quite difficult to get into the top bunks. Wouldn't be easy if you had any accessibility issues, so request bottom one if this is the case. Kitchen was unable to use at time of visit which was a problem for us. Laundry easy to use and not expensive.

I had a truly wonderful stay at this retreat. The place itself is absolutely spectacular — very calming, beautifully maintained, and surrounded by breathtaking views. The deck is stunning, and it was the perfect spot to relax and unwind. The owners were exceptionally friendly and went above and beyond to make me feel welcome and looked after throughout my stay. Their hospitality genuinely stood out. The dogs were lovely and added so much warmth to the experience. Breakfast was excellent, and the variety of teas available was out of this world. As a female solo traveller, I felt completely safe, comfortable, and well cared for, which is something I value highly. The atmosphere is peaceful and nurturing — exactly what you want from a retreat. The only minor downside is that it’s a bit far from the shops (around a one-hour walk). However, this was easily managed as Uber is only a 6-minute drive, and the hosts were also kind enough to offer lifts when possible. Overall, an absolutely stunning place, and I would highly recommend it to anyone looking for a peaceful and memorable stay

Stayed 3 nights and overall a very positive experience, thanks to its fantastic amenities. After long days spent exploring the stunning surrounding landscapes, the private hot tub is an absolute highlight. Soaking in the warm water was incredibly relaxing and a perfect way to unwind tired muscles.

I had 3 night Copthorne Hotel and Resort Queenstown Lakefront the room is clean and basic the bed comfortable l had a good sleep the room to big even had a good seating area coffee tea in the room TV had variety of choices however the bathroom that not that great they need to get rid of that bath basin I am not sure what is purpose? The shower curtain so cheap common if you charge your guests a top dollars you can afford a decent shower curtain it New Zealand not a 3rd world country. All the Wi-fi so terrible even basic email take time to download also what is deposit for if you don't have any minibar in the room? I think all those can improve a good management I had pizz one night taste good anyway this Queenstown accommodation always in short that way they don't care still a good place to crush a big hot two.

We booked the lakeside suite. Every morning we are greeted by the amazing view! Just one minute walk from the bus stop, which connects the town centre and the airport. Convenient. Loved it and recommended!

Mercure Queenstown Resort has offered very good services with great hospitality. The room given has a great view overseeing a big lake right from the middle. Livin (A name for New Zealander, I suppose) offered great hospitality for us and even treated us a VIP favour by giving an in room slipper.. thank you.. if you are lucky you can even spot a double rainbow… Superb.. love Queenstown and Mercure Resort.. Also Accor membership is usable here.. bravo..