Hotellit aamiaisella kohteessa Chester

Anniversary away break. Location on edge of Chester close to motorway. Nice grounds, busy carpark and popular venue for parties and business guests. Carpet on second floor dirty and smells. Sink kept blocking because plug holes full of scum. Toilet seat incorrect size and not secured properly. Bed comfortable, nice towels tea and instant coffee and bottles of water in room. Breakfast nice selection BUT no fresh decaffeinated coffee only instant granules yuk!!! Nothing worse than awful coffee!!! With so many decent decaffeinated options available and customers not drinking caffeine this is totally unacceptable.

Checking in at the main Oddfellows hotel was smooth but it would have helped to have the exact address of the apartment in advance, so we could park more easily. There is one parking space at the apartment but it is a tight entrance! Apartment 5 was upstairs and very spacious. The lounge/kitchen/diner was well set up and the tea and coffee available was very welcome. Bedrooms and bathrooms were large, comfy and clean (but could do with a few hooks for towels or coats). There is even a laundry room. Decof is quirky and the location is great - just off the main streets. Fabulous place to stay.

We had a lovely greeting and a pleasant suprise our room was ready early so we were able to go straight to the room. The room was spacious, quiet and clean. Lovely toiletries in bathroom. The staff throughout were always friendly and helpful. Breakfast was good although a few items were not replenished for quite a while. We have stayed previously as location is excellent and we are always happy with the service and standard.

A place with old world charm and in a great location.  The double bed we had was on the small size, so we wished we'd selected a twin room. Breakfast was good, though water should be provided without having to ask.  The coffee was a disappointing lukewarm warm filter type, despite there being a decent machine in view behind the bar.

The location of this hotel is great, very close to Chester and all the attractions around. In terms of the room, our room was very spacious and the bed was very big. However it was two singles joined together, so a gap between the two. This is probably where the good bits end. The size of the room and bathroom really was a positive though, especially travelling with a baby. We had to pay £5 to hire a travel cot and in the end we didn’t use it. The cot mattress appears to have never been replace and was very thin and lumpy, making it redundant. The wooden slates at the bottom of the crib could be felt very dominantly through what was left of the mattress, meaning our baby was waking up uncomfortable and we had to transfer him to the bed. In terms of things that could do with improvement: Cleanliness The room floor was very dirty and could have benefited from an additional vacuum. Initially I put this down to arriving on New Year’s Day and then having a lot of people check out that day, but the whole hotel appeared a little bit grubby on closer inspection. The spa pool was exceptionally dirty. The floor coming out of the changing room covered in hair and general dirt. The showers looked like they hadn’t had a good scrub in months, with yellow build up all over the floor and walls. Not what you expect from a spa! To top it off after swimming I have contracted the Norovirus. Service Our first encounter with the reception staff was great the lady very welcoming and friendly. We met the cleaner as well who was also lovely. The rest of the staff we encountered were not so great. Either rude or disinterested, I get that it might not be your dream job but service with a smile goes a long way. Facilities The hot water takes a while to come through at busier times, this is signposted in the room. However, the water does not get very water at all. It does come through at a pleasant temperature, but not great if you like a bath or shower on the warmer side. There are three times a day when you can go swimming with children. It would be great if these times were restricted to children/families only, as there were quite a few adults sitting around the poolside and in the hot tub. Breakfast was ok, but a lot of the time left uncovered. Overall not a great stay and would be unlikely to stay again.

Friendly reception staff. Great location. Room good size and modern bathroom but not the cleanest, hair on dress cushions, hair in shower tray, lots of dust in room. Expected a bit better from here.

When I used the pool it was virtually empty. I love that it was open until 9pm as it meant I could swim after a long day out. The room was big and spacious. Only downside is the shower wasn't great, there wasn't much power and the water was too hot. Could have done with having air con or even a fan as it got quite hot in the night. Otherwise, it was a pleasant stay

As a big fan of Premier Inns I felt this one wasn't up to their usual standard. Beds always very comfortable but the bedding wasnt adequate, slightly ill-fitting. Also the room was cold and the air con set to high did not work. The TV also did not work in our room, aerial connection was cited aa the reason on-screen. On a lesser and more personal note, i like the scrambled eggs option in the morning but only fried eggs were offered at breakfast.

For a normal size breakfast you had to pay extra, the heating was broken in the spa so it was quite cold. The hotel did look a bit tatty in places. Service was lacking, always had to chase the staff members. Lovely building and good location.

On the whole a pleasant experience.  From a cleanliness perspective it was fairly good but there were quite a few spiders webs in ceiling corners and under radiators which had likely been there for some time.  Breakfast was fine however when some of our party arrived 10 minutes before the end of serving there were no glasses for juice and no bowls for fruit/cereal to use. Appreciate its close to the end of the time frame but breakfast was still open. Also if you like coffee, then I’d avoid the coffee served at breakfast.