Hotellit aamiaisella kohteessa Maresme

"Das Hotel liegt etwas Abseits vom Zentrum von Barcelona, aber man kann vom Bahnhof aus, der ca 15 Gehminuten entfernt ist, mit der R1 viele wichtige Standorte und Sehenswürdigkeiten erreichen. Matarò selbst ist eine schöne Ecke und wirklich sehenswert. Die Ausstattung des Zimmers ist eher simpel: ein einfacher Föhn, Handtücher, Seife, Shampoo und ein kleiner Fernseher mit lokalen Sendern sind vorhanden. Alle Mitarbeiter inklusive Putzpersonal sind sehr freundlich und immer verfügbar und hilfsbereit. Die Türen des Hotels werden nach 00:00 Uhr so ”gesperrt”, dass man nur herein kann, wenn man klingelt. Die Tür wird aber immer zügig geöffnet, sodass man nicht lange warten muss"

"Por lo general muy bien, me permitieron late checkout y me cambiaron de habitación al no ser cama doble como ponía en la descripción de trip.com en la cual también ponía que había bañera pero no había... La limpieza bien, cama muy cómoda, ubicación buena, quizás lo que menos el desayuno, le faltaba algo de selección para ser un 4 estrellas, era todo demasiado simple, pero el señor que estaba en la sección de huevos y creps hechos al momento fue muy amable (Yusef), bien por lo general. El spa no sé dónde queda, ni hacen alusión de ello. Por lo tanto que se llame Hotel & Spa me parece un poco innecesario."

"A short stay for of 2 days was booked with Triip.com for one adult and 2 children under 10, to join us who were booked in a day earlier for three days. Our three day booking was direct with the hotel, half board. The hotel is marked 'adults recommended' and they sure discourage children, by seeking to charge per occupancy rather than simply on a cost per room. The Trip site quite fairly offered the room at the rate for two adults, with children under 12 free, so this is what was paid. Half board was added but at the rate for two adults, which would be greater than the actual hotel rate for one adult and two children, but I was happy to have reserved restaurant secured. Things got messy at check in, the hotel insisting that the room was occupied by three 'persons' as they put it and should therefore be 50% extra, though the room was the same type as the twin we had for two adults. The Hotel also insisted that only breakfast was provided, and tried to argue that the B2B rate from the third party (Trip) was insufficient. I politely pointed out that the discounts provided to third party agents was no concern of the customer, and referred to my booking voucher which clearly stated I had booked a twin room, into which was going 1 adult, two very small children, and that breakfast and dinner was paid for, with the rate for 1 adult being greater than twice the local charge for a child. They were impossible to deal with, and I left the reception angry and upset. I contacted the Trip representative and by that evening it was sorted. Full marks to Trip, zero to the hotel. As for our stay, the hotel is excellent, but with room to improve. Dinner in the Buffet only commences at 8.00, resulting in quite the bunfight if the restaurant is busy. It was on that Thursday, a national holiday, and it was impossible to order wine and beverages after we seated, with a single service person taking orders. We ate our food dry, and finally placed an order for wine and water while eating dessert, some 40 minutes after seating. The same bottleneck occurred the next morning at breakfast, with the four snail paced Nespresso machines totally incapable of dealing with the coffee demands. Worse, all 4 machines overheated and went into 'service mode'. Worse again, these obviously unsuitable barista machines were the only source of hot water for Tea or infusions, but with no seperate hot water dispenser faucet. You had to stand for almost 2 minutes while the machine slowly dispensed through the coffee outlet, a single mug of hot water, to the frustration of the queue behind. This needs sorting, it took ages to get a breakfast beverage every morning, and on the second day I had to return 4 floors to my room and fill my cup from the in room Nespresso maker. I'd advise to bring a travel kettle with you. Otherwise, a fine hotel, but the restaurant problems and discriminatory pricing for children are an issue, so not a hotel for children."

"En general bien aunque algunas habitaciones necesitan renovación. Al reservar por trip.com te piden tarjeta de crédito para hacer una fianza de 100e."

"perfect stay coudnt complain about anything. really happy with the hotel and the aervice the young guy at reception was amazing."

"Все было замечательно. Отель удобный чистый. Все понравилось."

"Отель выделяется на фоне 4*отелей в Санта Сусанне в лучшую сторону. Все непринужденно, комфортно, ничего просить не надо, все есть) Ресторан - очень вкусно. И сотрудники ресторана просто душки. Спасибо за отдых. Классный отель"

"Отель понравился, вкусная свежая еда в ресторане. Не очень понравилась сама Калелья."

"Super top hotel. Ontbijt en diner fantastisch. Bamboo roof top bar also very good. Faciliteiten are 5*****"