DoubleTree by Hilton Beijing Badaling

The hotel was really nice and the rooms were spacious and clean. 30 mins taxi to Chinese Great Wall. The staff was nice however most did not speak English, yet had a good translator machine to help. However in an international 4 star branch hotel I would expect front staff to be required to possess better English skills. Yet the general manager did speak very well English and always would come up to us to greet and talk so that was a major plus. Only minor thing is that the room service food was stated in the room menu cart to be available until 23.00 yet the kitchen closes at 21.00 apparently. However the staff helped us directly to order food to the hotel. So just some minor things that could be worked on but overall a great hotel.

Good hotel, friendly staff. Breafasts is so good thought

總體尚可，但泳池管理失控，品牌承諾淪為空談。衞生：房間整體整潔，床品發現短髮需細化清潔。 環境：硬件符合希爾頓定位，高級感達標。 服務：多數員工響應及時，態度專業。 設施：泳池體驗徹底崩塌 為避雨特選帶泳池酒店，結果淪為噩夢； 泳池窄小、水質差（同行友人全身起疹）； 未提前公示與第三方合作游泳班，泳池被學員佔； 毛巾供應斷檔，教練態度惡劣，住客基本權益被剝奪。 承諾有效性存疑： 反饋後僅承諾“週末停課”，但本人未來不會再來。這種對已受損顧客無實質補償的象徵性整改，如何證明不是危機公關的辭令？若真重視住客，為何不叫停當日培訓班或提供賠償？ 根本矛盾未解： 1. 付費住客優先級竟低於外部培訓班，邏輯荒誕； 2. 延慶並非衹有這一家泳池，合作方選址在此缺乏必要性； 3. 希爾頓縱容此類損害用户核心體驗的操作，品牌公信力正被透支，至少我去過的其他地區的希爾頓酒店不會做出這種事！