Hampton Inn Houma

I stayed here for business in New Orleans on Superbowl Weekend. Houma was the closest Hampton Inn near New Orleans that had availability during this time. It is an older property, so you may expect some issues. The breakfast was good at this location. My room was fairly comfortable. The fitness room was fine with lots of equipment. The location of this hotel is close to shopping and restaurants. Housekeeping did a great job providing daily cleaning. The front desk personnel were very friendly and resourceful.

Not up to Hampton Inn par. Stayed 3 nights. First morning awoke and attempted shower at 6:15AM, to find water barely even lukewarm at best. Attempted shower again at 7:30AM, to no avail. Contacted front desk staff who informed that maintenance would soon arrive and they would contact me. That never happened. Then was told the GM would contact me, but that never happened either. The only time you have hope of a hot shower is either in the evening, or possibly well before 6:00AM. Fixture in shower didnt function correctly, as the further to the hot the dial is turned, the less water pressure you get, until it actually turns OFF. Trash can size stingy. Window was covered in mildew / algae. Elevator floor not vacuumed during entirety of our stay. Breakfast buffet has good variety, but the food was very 'blah' at best. Manager should have contacted when we were there about H2O, when they could have done something to improve the stay going forward, but did not. Manager has not contacted still, & a generic response, replying to my review will be a pathetic and insufficient excuse/attempt.The time to do something to rectify has passed. Sadly, this Hampton Inn is suffering due to an industry-wide race to the bottom. With the challenges COVID brought about, the hospitality industry at large has felt justified at together lowering the bar on guest expectations. Gone are the days where you do not get what you pay for, and are also refunded accordingly. Going above & beyond are history.

Wonderful staff, welocming, helpful and super friendly.

Everything

Average stay My first room smelled heavily of dogs. I switched rooms for my 2nd night. The tub wouldn’t drain properly in that room. Location is great and the staff was very nice. The hotel needed updating.

Stuck in elevator So I got stuck in the elevator. It was the longest 28 minutes of my life. I am very c claustrophobia , and by the time they got the doors open I was on the floor trying to keep calm, but was having a very hard time breathing, I was sick most of the night from the stress and anxiety. Without even so much as I’m sorry from the management and or the staff on duty. Not even an offer for a further stay, on them. I mean absolutely nothing, like it was no big deal to them at all. The next morning at breakfast I could hear them talking about it, but still no apology from them.