Grand Eska Hotel & Suites Batam arvostelua

Majoituspaikan vastaus: Dear valued guest,Thank you for your kind words! We're delighted you had such a positive experience for your Valentine's Day celebration. We're especially pleased to hear you found our staff and concierge amazing and friendly – we'll be sure to pass along your compliments. We appreciate your recommendation and hope to see you again soon!Sincerely,Ronal WAHYUSCluster Front Office ManagerESKA Group

Majoituspaikan vastaus: Dear valued guest,Thank you for your feedback! We appreciate you taking the time to share your thoughts.Sincerely,Ronal WAHYUSCluster Front Office ManagerESKA Group

Majoituspaikan vastaus: Dear valued guest,Thank you for your review. We appreciate your honest feedback and are sorry to learn about the issues you experienced during your stay. We are particularly concerned about the ant problem and the condition of the room you described, and we are addressing these issues as a matter of urgency. We understand your concerns about the pricing, and will be looking into this, especially in light of your comments about the location. We are, however, delighted to hear that you found our staff friendly and helpful, and we will be sure to share your feedback with the team. We are committed to improving our facilities and services and hope you will give us another opportunity to demonstrate these improvements in the future.Sincerely,Ronal WAHYUSCluster Front Office ManagerESKA Group

Majoituspaikan vastaus: Dear valued guest,Thank you for your feedback. We're sorry the room with twin beds wasn't ideal for you. We do offer other room types with more space and different bed options. We encourage you to explore these choices on our website or contact us directly for assistance with your next booking so we can find the perfect fit for you.Sincerely,Ronal WAHYUSCluster Front Office ManagerESKA Group