Hotel New Otani Hakata

New Otani never disappoints 🫶. Definitely a little dated (there is a charm to it) but very well maintained and service was amazing!! Everyone is so courteous and thoughtful, always making sure we know they are here to help anytime. Room was on the larger side. A very comfortable stay. It is right outside the subway station too. With plenty of convenience stalls, also a straight walk to the shopping district. Love everything about this hotel.

The staff are helpful. But we can’t check in till 3:30pm. The design is old but its supreme location can compensate.

This has become my first choice of hotel for staying in Fukuoka. Most of the staff are very friendly and caring. Especially the people from the concierge. One day, when my mother (who was still recovering from surgery and needs a cane to hold herself up) was waiting for taxi, a lady from the concierge saw her and brought a chair for her to rest. I also happen to have a surgery on my leg, and one of the manager (Mr. Sato) reached out and asked if I needed any help. You can really tell the staff are genuinely trying to help out and care for the customers. This hotel's location is also very convenient for me as it is in the middle between Hakata station and Tenjin. It is very easy to catch a taxi during most of the time. Dining is convenient as well since there are 4 restaurants inside the hotel. The rooms are a bit older but it is generally clean and neat, so it is all good as far as I am concerned.

Excellent service and very helpful staff. Though the hotel a bit aging, its well-known brand is still competitive. Very easy to get taxi in hotel entrance.

Overall, I had a pleasant stay and the staff were polite and professional. The room was clean, and the hotel maintained the service standard expected of a long-established hotel. One small piece of feedback regarding room assignments. I booked a single room with a larger bed because that was my personal preference. Upon arrival, I was informed that the room type was unavailable and that I had been "upgraded" to a twin room. While I understand this was intended as a goodwill gesture, not every guest will necessarily view a twin room as an upgrade. For solo travellers, a room with two separate beds can actually be less desirable than a room with one larger bed. My suggestion would be to avoid automatically describing such changes as an upgrade. Instead, explaining that the original room type is unavailable and confirming whether the alternative arrangement is acceptable may create a better guest experience. Thank you to the team for their hospitality, and I hope this feedback may be helpful for future guests. 全体的には快適な滞在でした。スタッフの皆様は丁寧で親切であり、老舗ホテルらしい安定したサービスを提供されていると感じました。 ただし、客室タイプについて一つだけ意見があります。 私は大きめのベッドで休みたかったため、その条件で客室を予約しました。しかし、到着時に予約した客室タイプの空きがなく、ツインルームへの「アップグレード」と説明を受けました。 ご厚意によるご対応であることは理解しておりますが、すべての宿泊客がツインルームをアップグレードと感じるわけではありません。一人で宿泊する場合は、ベッドが二つある客室よりも、大きなベッドが一つある客室を好む方もいると思います。 そのため、「アップグレード」と説明するよりも、予約した客室タイプがご用意できないことを説明し、代替のお部屋について希望を確認していただけると、より良い顧客体験につながるのではないでしょうか。 今回の滞在には満足しております。今後のサービス向上の参考になれば幸いです。ありがとうございました。

Very nice front desk ambassador Mr Siu and convenient

The hotel was conveniently located along the main road with a bus station within 3 minutes walk. It was also near Hakata Station whether you walk or take a cab. The room was quite huge for 3 people with ample room for our luggages. The room was very clean and housekeeping was done daily including replenishment of amenities. Check-in and check-out process were also brief and fast. All the staff speak English well, friendly and always happy to assist. And taking a cab was also a breeze, once you step out of the hotel, there was already a cab waiting. I will surely stay in this hotel again once my family goes back to Fukuoka, probably next year.

Subway station is only 3 mins walk away. Lawson, 7-11 and 24 hour supermarket ( Sunny ) nearby. Nice views, can see plane descending to airport from high floor room. Good value for older style 5 star hotel.

Excellent service and great breakfast. It's an older hotel, but very clean and well-maintained.