Abbey Hotel Bath, a Tribute Portfolio Hotel – valokuvat

We arrived on the 3rd December. Hotel had a very warm welcome to it however once we have been allocated the room (4) things went wrong straight away. Room was nice and tidy however the heating was not working, the bathroom had a sewage smell and the bed straps pin was coming apart. When to reception twice to enquire about the heating in the room, in the end I was given 2 heather and that’s it. The bed strap pin was removed by the receptionist and the smell in the bathroom stopped us from having a shower/bath as the smell was so bad. All we got was an apology upon departure and that’s all. Oh and the email for the manager as there was nothing they could do there and then. It ruined our experience. I believe the customer service could improve as there was not empathy shown at all.