Baarilliset hotellit kohteessa Cebu

My stay at Bai Hotel Cebu was nothing short of exceptional. It offers a perfect blend of modern luxury, outstanding service, and great value. Whether you're traveling for business or leisure, it has everything you need for a comfortable and enjoyable stay. Twilight Roofdeck Lounge + Bar - This was my favorite spot. The rooftop pool and bar offer stunning views of the Cebu City skyline. I spent a late afternoon here, and the vibe, music, and atmosphere were perfect for unwinding. It’s also near to the famous Rico Lechon Restaurant I would highly recommend Bai Hotel Cebu to anyone visiting the area and will definitely be choosing it again on my next trip to Cebu.

We booked two rooms for 7 nights at the Sheraton Cebu Mactan. We are two families traveling together with three young children and a pregnant wife. We were excited for a relaxing vacation, but after just 4 days, we wanted to check out early. The hotel agreed to refund only one room (around 900–1000 USD), but refused to refund the second room. This decision was made even though the hotel is completely full (Chinese New Year, peak season). Our rooms could have been sold to other guests immediately, so there was no financial risk to the hotel. Why We Wanted to Leave Early: 1. Food Issues (Very Important for Muslim Families) The hotel is in an isolated location with no restaurants nearby. The on-site restaurants serve mostly spicy Asian food, often containing pork. As Muslim families with young children, we cannot eat spicy food or pork. This made every meal a struggle. 2. Transportation (A Nightmare) Getting a taxi is extremely difficult. · When we wanted to leave the hotel to go to the city, we often waited over an hour for a taxi. · When we tried to return to the hotel from the city (like Cebu), we waited up to 2 hours because drivers refuse to come to this hotel. · Even within the Mactan area, finding a taxi was not easy. · The hotel offers a transfer service, but it costs 2–3 times more than a regular taxi. For a family, this is not a practical solution. 3. Maintenance Issues On the very first day, we reported that the sink was clogged – water drained very slowly. We were promised it would be fixed. After 3 days, nothing had been done. On day 3, I personally told the General Manager, Mr. Robin Bernard, about the problem. He said: ”No problem, I will solve it.” But even after his promise, nothing happened. Finally, on day 4, housekeeping came to our room. We showed them the problem by running the water. They saw it immediately and called an engineer, who fixed it within 20 minutes. Mr. Bernard's promise meant nothing. The regular staff fixed it. Our Conversation with Management We requested an early checkout. Mr. Ross Bautista genuinely tried to help us. He suggested a possible refund for one room and arranged a meeting with his superior to discuss our case. That meeting was with General Manager Robin Bernard. Here is what happened: · He claimed he ”knew the situation”, but could not explain any details. We had to tell him everything again: about the children, the pregnant wife, the food, the transportation. · Throughout the conversation, he was arrogant and condescending. It felt like he was not listening, just waiting for us to finish. · We explained that the hotel was fully booked (Chinese New Year, peak season), so letting us leave early would not hurt his business. The rooms would be sold again immediately. · His response was shocking. He looked at us and said, word for word: ”You should not think about my business. It's my concern.” Then, one minute later, when we asked for understanding, he said: ”I have to think about my business.” There is no logic. It felt like he just wanted to show his power and punish us for asking. The result? Nothing changed. Ross Bautista tried, but his hands were tied. Robin Bernard simply confirmed his original decision and showed zero empathy. As long as Mr. Robin Bernard is the General Manager, we will never return to this hotel. His arrogance, empty promises, and complete lack of care for families with children and special dietary needs are destroying the reputation of this Sheraton. To other Muslim families or anyone traveling with young children: I strongly recommend choosing a different hotel. Here, your needs will be ignored if the manager does not feel like helping.

I had a wonderful stay at Fili Hotel and was truly impressed from start to finish. The hotel is beautifully designed, with modern interiors and a luxurious yet comfortable atmosphere. Every detail, from the lobby to the rooms, feels thoughtfully curated and elegant. The room was spotless, spacious, and very comfortable. The bed was incredibly cozy, and the amenities provided made the stay even more convenient and relaxing. I also appreciated the peaceful ambiance, which made it easy to unwind. The staff were exceptional—friendly, professional, and always ready to help with a warm smile. Their hospitality truly made the experience memorable. The breakfast offered a wide variety of choices, which I appreciated. While there were many options available, I feel there is still a little room for improvement in terms of selection and variety. That said, the food was fresh and nicely prepared. Overall, Fili Hotel exceeded my expectations. I would highly recommend it to anyone visiting Cebu, and I’m definitely looking forward to staying here again!

I recently stayed at Bluewater Maribago and had an overall pleasant experience. The resort offers a relaxing atmosphere with strong hospitality standards and several standout features, though there are also areas that could benefit from improvement. What I Liked 1. Excellent service and hospitality, especially at the Oyster Bar. The staff were attentive, warm, and professional, which truly elevated the dining experience. 2. Newly refurbished modern rooms that feel fresh, clean, and well-designed for comfort. 3. Convenient buggy service around the property, which makes getting around easy and enjoyable. 4. Lifeguards stationed at all pools and swimming areas, providing reassurance and a strong sense of safety for guests. 5. Anuma Spa’s ambience and treatment selection, which offer a relaxing environment with a wide range of spa services to choose from. Areas for Improvement 1. Breakfast management during peak hours needs significant improvement. Around 8:30 AM, the breakfast area becomes very busy, and food replenishment is slow. For example, while there are three hot steamers dedicated to eggs, bacon — a hot favorite — is served on a small plate that gets wiped out within seconds. Food supply and quality control during peak periods should be better managed to ensure consistency. The bread selection, however, is excellent and deserves recognition. 2. Security procedures may unintentionally compromise guest privacy. Guests are frequently asked to state their room number when leaving the lobby, and again when entering through the guardhouse — first to taxi drivers and then to security officers. This means multiple strangers may overhear room numbers, which raises safety and privacy concerns. A more discreet verification process would enhance guest security. 3. Spa promotions for in-house guests are lacking. While the spa experience is excellent, there are currently no exclusive perks for staying guests. Introducing options such as an early bird discount (e.g., 10:00 AM–3:00 PM) or curated half-day and full-day “head-to-toe recharge” packages would be attractive. The spa pricing is relatively high compared to comparable standard spas outside the hotel, so value-added incentives for in-house guests would make the experience even more appealing. Overall, Bluewater Maribago offers a comfortable and well-maintained resort experience with strong service standards. With improvements in breakfast management, privacy-focused security procedures, and enhanced spa promotions for in-house guests, the resort could further elevate its guest experience.

Amazing hotel for Cebu travelers! The location is perfect — right in the city center and within walking distance to Ayala Mall. There are also great restaurants and spa/massage salons nearby, which makes everything very convenient. The staff were friendly, welcoming, and very accommodating throughout my stay. One small area for improvement would be the breakfast, especially the bacon 🥓. It looked and tasted like it had been reheated several times and had lost its appeal. Overall, I had a wonderful experience and would definitely recommend this hotel. 4.9/5.0 👍👍👍

Not the first time staying here, and will go back again. Location is perfect, all the necessities can be found within a walking distance. Amenities: All the important amenities are available except for hand towels and you have to beg for towels and pretty much the replenishment of amenities after the room is cleaned, far different from the last time when it was still Belmont. First room we were given had a very mouldy smell and which gave the kids and I instant headaches. They eventually changed it after about 4 hours of waiting and intervention by Trip.com. This really put a damper on things. Breakfast: Great, the variety is good, but it’s the same pretty much everyday. The beach: Within 5 minutes walk, but don’t you dare lose of misplace the beach pass paper tag, they’re very uptight about it. The beach if not the best beach, very rocky which makes swimming pretty uncomfortable. However, the pool area is awesome and there are sun loungers all around and that makes up for the unpleasant beach. They provide swimming towels too! I must say it has developed a lot since the last time I was here and I can only hope they will keep improving.

Perfect resort for a getaway, with friendly and super helpful staff! We had a great time there!

Stayed with my toddler for one night. Hotel room was great and clean but their service sucks. I requested to borrow utensils but they never came. Aqua play was closed due to maintenance. Playroom was not free for the type of booking that I availed which sucks cos it says on the fine print that it’s free. It made my toddler so disappointed cos of wrong info. Beach was dirty and low tide when we came. Swimming pool was dirty. The only highlight i guess was the breakfast buffet, lots to choose from and delicious.. but overall it’s kid friendly, although we just came in at the wrong time. Some facilities needs some maintenance and some Korean guests needs to know where the trash bin is located. Ts

I enjoyed my stay in Crimson Resort, the room is big and spacious for families, the staff are friendly and well trained, the four pools are huge and fun and the daily breakfast is delicious. We especially enjoyed the foam party at adult pool and Crimzone pool, the playground in Crimsone, the seaweed collection activity, snorkeling and the complete amenities of the room. Cebu beach is so pretty. Big shout-out to Clint in breakfast for his very warm service to me and my daughter. Cons: - There was no housekeeping done on 2nd day of my stay which was not informed to me in advance, I think that was not professional. - They don’t allow food delivery in but the food in the resort is not that delicious to be had everyday (I tried sisig, inasal and pizza). - You need grab or taxi to go out to Cebu city (and face the jam) as the shuttle only runs 3x a day, so it’s not convenient if you want to explore Cebu.