Baarilliset hotellit kohteessa Salcete

Having arrived at st Regis Goa our expectations were high and we were truly looking forward to spending Chinese new year eve. On arrival everything seemed a bit chaotic in the lobby and then I soon found out that they were expecting a wedding and the next day was fully booked because of that. As we got through the day I noticed that the staff were all paying attention mostly to the wedding preparations and not the in house guests. From this hotel I expected a better service to be honest and even the so called special butler assigned to us was responding with delays of almost an hour which is not nice for such a so called high standard hotel. Nonetheless we enjoyed our stay but decided against having dinner at the property because even though I mentioned it is Chinese new year no special do up was done for us so even though I did not expect given that we were in India and they don’t celebrate obviously but since I did mention at check in this would have brought out Regis standards in a big way as they are known for worldwide but no special thing was organized for us. The shower drainage was blocked and I had to unplug the cover just to let the water drain out. This should be checked before guests arrive. Even the towels had this strange odour which only means it was not laundered properly. Otherwise the property is great but they should improve for the standard they portray and the rates they charge. Also another point to note is that while booking through trip.com I booked a better level room and after I paid it was immediately cancelled and refund was provided but strangely when I tried to re-book the price had gone up significantly and this is not a nice thing to do to guests. Now I’m not sure if this was the booking app failure or failure on part of the hotel but notable to mention nonetheless. So I opted for the normal lagoon room instead because I felt cheated and didn’t want to pay more for something that was clearly indicated. Pool was fantastic and room was decent but big mosquito problem on the property. We actually stayed next door the previous night at holiday inn and didn’t notice mosquitos as much as here so beware and get enough repellant. The carpet in the room also needs to be deep cleaned as it was literally black with dirt. Even spider web in the room. Shocking for a Regis hotel. Hats of to the garden cleaning ladies who do a fabulous job and the valet and entrance staff and the guy who gave us a nice welcome and welcome drink. Breakfast was fantastic so speaks volumes of the chefs and staff behind the scenes. Highlight of the hotel no doubt. Best one so far in India!

Facility is dated and needs serious refresh. Windows have mold and furniture needs cleaned.  Staff are mostly pleasant.  Restaurant is good. Especially breakfast.  Spa is very good (only got foot massage but impressed) In total I could not recommend.

Номера в хорошем состоянии, но про то, что сушить вещи негде, не врали. Пользуйтесь разработкой: берете вешалки, на них ожежду, развешиваете на все возможные поверхности и включаете вентилятор. О,н кстати, потолочный: от жары спасет, но это не точно. Кондиционер, как я поняла, не работал в нашем 105 номере. Вид из него не фонтан, но зато без посторонних глаз, если, конечно, под окнами не будут люди гулять. Кормят нормально, но однообразно. Последний день поели хешбраунов (драники), вот это сильно обрадовало. Сладкий стол отсутствует (точнее, есть фрукты два вида и кексы). Возможно, в ”сезон” иначе, мы были в конце марта. До моря близко. Кушайте в сильвер спуне и будет вам счастье! Спасибо за отдых.

I am writing to formally express my disappointment regarding our recent stay at Orchard Passaros. Upon arrival at approximately 12:30, we were informed that our booking could not be located. After waiting around 20 minutes, the reservation was eventually found. Unfortunately, the gentleman at reception during this time was unfriendly and appeared quite miserable, which did not create a welcoming first impression. We were offered a complimentary drink while the issue was being resolved, which was appreciated. The gentleman who served us was polite, professional, and very pleasant. We were then shown to our room, which initially appeared to be very nice. However, later that evening we experienced significant issues. The room was unbearably hot, as the air conditioning did not seem to cool the space effectively. Additionally, there was a sensor system whereby any movement in the bed activated the bathroom light and extractor fan. This repeatedly disturbed our sleep. We reported these problems to reception. A maintenance staff member attended and resolved the sensor issue in the bathroom. He also stated that he had lowered the room temperature; however, the room remained extremely hot and uncomfortable. Despite further attempts to fix the issue, there was no improvement. After approximately an hour of ongoing disruption, at 2:00am we felt we had no option but to leave the hotel. The manager’s response at this time was extremely disappointing. He was rude, dismissive, and repeatedly laughed during the conversation, which we found highly unprofessional. Furthermore, the pool area was not as advertised. There were only two sunbeds available, and on one occasion a guest reserved one all day by leaving belongings on it, even when not present. Overall, the facilities and restaurant did not meet the standards described on your website. We are extremely disappointed that our experience did not reflect the expectations set by your online description. I would appreciate your response to these concerns. Yours faithfully,

Beautiful hotel nestled away from a 10 min walk to a stunning beach. The room was clean, the staff were friendly and welcoming. A beautiful beach shack within a ten min walk. We would have stayed longer but the hotel were unable to offer us another balcony room. We will book in advance next time.

An absolutely delightful stay. I highly recommend this place to everyone and especially those looking to relax and unwind by the beach. Not many places in India are like this. The facilities and staff are all top notch. Very professional and polite. They took care of all our needs without hesitation. There's a nice garden to walk at night, with direct access to beach and security guards on both exits. The resort had very ample variety of food, with different restaurants to choose from. Though perhaps a bit overpriced compared to equally good restaurants nearby. Overall, I wished we had stayed a little longer but already had flights booked. Definitely will come back when I'm back in Goa.

Best location for city stay ,Food is excellent restaurant is well maintained.Room service is excellent .Response on request over phone is well handled

Hotel doesn’t allow visitors, this is ridiculous, official visit will have small team meetings in room for an hour, even friends may come to meet. They don’t have proper place to change clothes, the breakfast for veg is worst. I had to eat poha or up-ma only. Really not good breakfast. It’s already 3 days i left the hotel. How can i take pictures ?

Wow! it was a great experience at raj samudra. We stayed there for 2 nights and everything was amazing except dogs are roaming outside the property premises and it's a bit difficult for 2 wheeler travellers. Otherwise, it is a good option to choose near colva beach which is located 1. 9 km from the property. Prince and alex were good when it came to drinks and food service. Finally food is amazing to try rather than going outside and exploring. They are having all the options starting from breakfast to dinner with reasonable prices.

Всем привет, была в этом отеле. Было очень приятно и тихо. Кормили супер вкусно, всегда были приветливые и пытались помочь со всеми вопросами. Брала полный пансион и ни разу не пожалела. Если требуется - отель всегда может приготовить не остро для гостя. Понимаю, что, наверное, многих пугали отзывы про старый фонд-но мне достался весьма приличный номер)