Pondok Kutuh Guest House arvostelua

My sister and I arrived here early morning having booked a few nights stay. We arrived around 8am, obviously too early for check in, so we simply told them staff who we were and showed them our booking, had some breakfast there and left our luggage with them whilst we went out for the day. We came back a few hours later to get some belongings and the staff told us our room would be ready in a few hours, which was fine with us as we were going back out. We eventually returned around 6.30pm ready to be shown to our room, when a staff member asked if we had a reservation (the same staff members had been there all day). We said that we did which has already been confirmed multiple times and asked if there was a problem, to which we were told that everything was fine and we would be taken to our room, which we then were. We unpacked and then my sister left for a sunset hike, whilst I decided to sleep after a long day. I was then woken by repeated knocking on the sliding doors. I got out of bed to find two staff members on our balcony area, telling me that we needed to vacate the room as it was booked by a couple. I honestly though they were joking at first as we had arrived so early that morning and had numerous conversations with them throughout the day about our room etc. They said that our booking showed as “cancelled” on their system and as such, another booking had been made so we needed to leave, DESPITE us showing them our booking confirmation and ACTIVE booking when we arrived around 10 hours earlier. I had to phone my sister to come back and help me try to sort this which ruined her plans for the evening and caused us both a great amount of stress. The female manager then came out and began raising her voice at us, saying that we needed to get out of the room now because there was a couple waiting to get in it. She refused to listen to the fact that we had shown our booking to multiple staff members throughout the day and no one had said anything about our booking being cancelled, only saying that the staff were new and made mistakes. I asked why on earth we would have turned up at 8am and waited all day to get into our room if we thought our booking was cancelled? It was clearly a mess up on their end, which she was taking no accountability for. She got more irate as time went on and was shouting at both my sister and I which was very embarrassing for us, especially given that we had done nothing wrong. We had no choice but to leave the room but I made it clear at this point that I would be leaving a review about this. As we were leaving, I suggested that at the very least, she arrange us a taxi to take us to the new accommodation we had just had to book which was a 5 minute drive away. She told me that their driver was busy. I asked her to order us one using the ‘grab’ app which she didn’t want to do as she would have to pay for it, despite the journey being so short. She said that if she got us a taxi, then we were not t