Batu Karang Lembongan Resort & Spa arvostelua

Honest review. I wasn't impressed by the room. The bathroom was incredible but the room quite average. Maybe I expected too much! So that's why I've still given a great rating. The whole team had great attitude and service. Only downside was that the luggage took a long time to be brought to the waiting boat driver so I would say be more prepared than I was!

Terrible experience. My request was completely ignored, the toilet was filthy upon arrival, the bedsheet had yellow stains, and the telephone was dirty. Service was below average. Not worth the price at all. The only good points: great view from the room, the facilities were almost complete. — I booked this resort to celebrate my friend’s birthday and was extremely disappointed. It was a headache from the moment we arrived. This was supposed to be a relaxing and special day for me too, but it ended up leaving me with nothing but frustration and disappointment. I had clearly requested a birthday setup during the booking process (bed, maybe bathtub, even mentioned I’d be happy to pay extra), followed up with a message (which was read but ignored), and even sent an email and still no reply until after check-in. I assumed they had passed it on to housekeeping thought it was a simple request. Turns out, nothing was done. At check-in, they acted like it was my fault for not receiving confirmation? How would I confirm anything if no one replied? After going back and forth, they finally admitted it was their mistake. But it shouldn’t take that much effort just to be heard. In the end, they only managed to provide a complimentary birthday cake, which was a nice gesture. Because the birthday request was missed, the flower bath setup couldn’t be done before check-in. They offered it in the evening instead, which already killed the surprise. I asked for 6pm. But the staff completely ruined the surprise. Before we got to the room, the male receptionist discreetly handed me a receipt with the flower bath charge. But a few seconds later, a female receptionist handed the same receipt right in front of my friend, she read and questioned it. Surprise gone. That’s just careless and unprofessional. The female receptionist honestly needs a lot more training, not just for that mistake, but overall. She barely smiled, seemed unsure of her role, and didn’t leave a good impression. Another issue, the toilet was disgusting, literally had poop stains when we arrived. I immediately called and asked for it to be cleaned and for the hand wash to be refilled (it was empty from the start). When we returned later, the soap was filled, but the toilet hadn’t been touched! It was still exactly the same! I called again, and we went out for hours. Came back late, and it was still dirty… only partially cleaned. Honestly, that’s just unacceptable for any hotel, let alone one at this price. To make things worse, bath water was already half gone when we returned. And when I saw the flower bath, I was speechless…it looked like a messy pile of petals thrown for a funeral, with no shape, no effort, no romance. They initially wanted to charge me Rp580,000 for that, which was ridiculous. But after I complained during checkout, they waived the charge. But overall? This resort completely failed to deliver the experience we expected. It ruined what was supposed to be a special and relaxing celebration. I hope they take this seriously and make real improvements. Such a shame, the place itself is lovely.

Отель поразил , террасой с видом на море . Очень в е понравилось , ресторан при отеле ваще всех похвал , однозначно рекомендую .

great place with lovely staff and yummy food overlooking the long beach with sunset views. highly recommended.

Muy buena estadía en el hotel. Muy bien ubicado, limpieza 10/10 y buen servicio. Hay que tener en cuenta que el desayuno es a la carta y demora más de lo habitual. La piscina cierra temprano (17:00) A niveles generales increíble el haber estado en este alojamiento, full recomendado para viaje en pareja.

Beautiful Resort. One bedroom villa has amazing views. We loved the bath outside. Staff were amazing! Only downfall was the smell of sewage to the right of the infinity pool on the top floor. It was unbearable at times and we couldn’t use the pool.

Great resort, beautiful staff, best location and outlook. Rooms, bars, restaurant are perfect.

Best accommodation I have been in nusa lembongan. Friendly and helpful staffs. Clean room . Staff came twice a day to do room service. Great breakfast. Awesome views from restaurants and room . Definitely will back again. Thanks.

藍夢島最好的酒店，早餐又舒服，房價又大，最喜歡這間酒店了，比峇裏島的好不知道多少倍，下次去還住這裏。

We had a wonderful stay here at Batu Kerang. Only thing is say is the rooms and general areas could be updated a little. Perfect spot, great staff, lovely views and privacy.

藍夢島有好幾個碼頭，從峇裏島過來的話記得選 碼頭。碼頭下來，自己研究了下地圖，步行的話直接朝前面從餐廳穿進去很近！不需要打車！ 酒店會提前發郵件確認一些事項，有什麼疑惑直接問就行，也很方便。 整體環境很好，房間大，但是有點舊，硬件軟件都是。注意洗澡是室外的淋雨和浴缸。 早餐是單點的有幾種選擇，很好吃！而且海邊餐廳風景超讚，晚餐我們也是在酒店的bar吃的，價格合理風景好！ 第二天去yellow bridge 坐船去佩妮達，酒店幫忙預訂了tutu車，這個是一口價150k。 總體來説，體驗很不錯，工作人員都很友善，提供了很多幫助，感謝！

房間舒適，步行可到達兩個海灘，其中一個就是碼頭。海和沙都很贊，來這邊的基本都是老外。服務人員雖然客氣但不夠真誠，失去了當地人的淳樸。需要注意的是酒店的pos機衹能tap刷卡，不能像國內那樣刷。導致最後我們spa後趕時間去碼頭，酒店刷不出spa費用，不惜冒着我們趕不上船的風險，追着我們要錢。還挑三揀四，人民幣不行，非要我箱子裏的美金…勢力的嘴臉在最後完全暴露了！最後我們是開船前最後一刻上船的！狼狽的我鞋都壞了！下了碼頭後光腳走。給服務差評！spa也一般，做完就催着起來趕快走。所有細節都暴露了服務的不真誠！設施贊，環境贊。

Definitely would love to come back. Everything was awesome! The staff, the room, smells good, the buggy service, the location is superb! The views is outstanding. The breakfast was lovely.

別墅朝北，所以曬不到太多陽光，加上有很多綠化 架空層，導致蚊蟲較多，特別是蚊子，床上都有很多，太嚇人了。 服務湊合，見面會主動打招呼，有什麼需求也會盡量滿足，因為語言不通，所以沒有太多交流。 早餐是點餐制的，種類不多，而且每人限制點2樣，胃口大都可能會吃不飽。 酒店可以幫忙叫車送去碼頭，摺合人民幣70左右一趟，還是挺貴的。 吹風機太差了，80年代的產物。 藍夢島最好看的就是**的日落和酒店早上的Tiffany藍的大海。