Karo Regency Hotels with Parvekkeita

"Pada saat check in kami ditawarkan untuk upgrade ke kamar dgn view pemandangan dan tmbahan charge 50k. Setelah setuju dan membayar kami menuju kamar, sampai di kamar saya mmbuka pintu balkon dan yg kami lihat bukan view pemandangan melainkan jalanan dan area parkir hotel. Kecewa krn ptugas hotel tidak mnjelaskan dgn detail dan tdk dijelaskan jg bahwa hnya tersisa satu kamar lg. Kemudian saluran kamar mandi jg mampet, sehingga air tergenang pada saat mandi. Tv tidak berfungsi, bikin anak2 jd gak betah di kamar."

"It is a pleasant and beautiful resort.Picturesque environment, a good stay for family and children. Food are varieties and scrumptious. Staffs are friendly and helpful. It is a senior friendly place. Toilet is clean."

"Pariban hotel was a very nice place to stay near Berastagi. The surrounding area is beautiful at the base of Mt Sibayak. There are numerous hot springs nearby but Pariban also has a private hot spring pool for guests which is great. The amenities were okay, however we had to ask for a bathmat and toilet paper. Also the toilet cistern was leaking. Overall, we would definitely stay here again however just be aware it is quite a way from the town of Berastagi and not ideal if you are wanting to do a sunrise hike of Mt Sibayak. It's important to know that since it is quite far from Berastagi itself, if you book a private driver you may be charged extra to get here."

"Management seriously looks into housekeeping cleanliness.. Toilet is terrible. Upon complaining, they managed to clean up but not to the hotel rated. Stains on the floor/edges and smog divider glass with stains..Gardening and external housekeeping are well maintained.."

"No Wi-Fi. Nearby there is a villa where young people sing karaoke and play the guitar every day, sometimes until 1-2 am, this makes it difficult to sleep. I hope the situation will change. Beautiful view from the second floor (take a room on the second) of the volcano. For a short stay this is a good place."

"amazing rooms with breathtaking views right at the top of the mountain. the weather temperature was very cold in the month of october therefore a light cardigan will be perfect to keep warm. the resort provides complimentary tours with a selection of activities at your comfort and some tours are available also for a small fee. all the attractions needs to be booked at the reception lobby."

"Kondisi Lobby nya pass dan keren, kondisi lokasinya sgt bagus punya KFC didalam hotel, pelayanan receptionist juga waktu saya tiba dihotel juga sgt bagus bisa melayani guest dgn baik, cafe dan penyediaan breakfast juga bagus CUMAN ada beberapa perkara yg saya liat harus diperbaiki demi reputasi hotel antaranya : 1-Bekas lemari, meja dan perkakasan dalaman kayak korsi dan kayunya yang udah rusak janganlah dijejer dilaluan / tempat yg bisa diliat oleh customer nya karna ini bisa memberi pandangan negative soal perapian oleh pihak hotel kok sisanya dilonggok segitu tanpa dibuang. Kalaupun ada yg msih mau dipakei.. Letaklah ditempat yg gak bisa nmpak guest nya ( stor atau tertutup) 2- Kolam renangnya bagus, airnya biru dan lokasinya sgt refreshing dibawah kawasan perbukitan cuman jika boleh dikhususkan 1orang utk membersihkan sisa ranting dari pokok yg jatuh kekolam supaya tidak mencemar penglihatan guest terhadap isi kolamnya.. Bagi saya itu masih gpp cuman saya kasihan diruangan google kalian dihantam teruk gara gara ini. 3- Ruangan dinding didalam hotel, sesekali bapak manajer datanglah buat pemeriksaan dan jika perlu sedikit dicat, cat aja karna ongkos setin cat gak semahal rating buruk dari guest nya.. Bekas bekas cap jari jempol, telapak tangan berjejer di ruangan dinding hotel dan ini mgkn dilepas pandang oleh room service karna bukan termasuk dari ruang lingkup kerjanya.. Maka sekian itu sahaja dari saya buat perhatian manajemen hotel dan saya doain agar kalian terus sukses dan bersaing hebat sama merek hotel hotel yg lain.. Karna jika perkara ini dibiarkan pasti kelamaan akan menjejaskan bisnes kalian juga.. Mohon ampun dan maaf atas pandangannya 👍🏻👍🏻👍🏻 salam ikhlas dari Penang, Malaysia 😍😍😍"