InterContinental Auckland, an IHG Hotel arvostelua

Majoituspaikan vastaus: Thank you for taking the time to share your feedback! We're truly sorry to hear that your experience with us did not meet your expectations. Your comments are important so us, and we appreciate the opportunity to learn and improve. To clarify, our televisions are designed to be easily viewable without needing to be pulled away from the wall, though we understand some guests may prefer adjusting them for comfort — particularly when lounging on the couch. We're also sorry that you found the surrounding traffic challenging — many guests appreciate our central CBD location, with easy access to Auckland's best shopping, dining, and waterfront attractions, though we understand it may feel busy at times. Regarding breakfast, in Advieh we offer a breakfast table, featuring a variety of breads, spreads, pastries and cereals as well as a cold selection of fresh fruits, juices, and cured meats, alongside hot à la carte dishes prepared to order. We're sorry if this wasn't clearly explained during your stay. We regret that our service fell short of your expectations and will share your feedback with the team to ensure we continue to improve. Thank you again for staying with us — we hope to have the opportunity to welcome you back for a more seamless experience in the future. Best regards, Mya Stratford, Guest Relations

Majoituspaikan vastaus: Thank you for taking the time to share your feedback. We're delighted to hear you enjoyed your stay with us, particularly the comfort of your room, our breakfast offering, and our central location by the Waitemata Harbour—perfectly positioned for exploring the city's dining and shopping precincts. We look forward to welcoming you back to InterContinental Auckland in the future.Kind regards, Mya Stratford, Guest Relations

Majoituspaikan vastaus: Thank you for the lovely review! We're thrilled to hear you felt at home during your stay and enjoyed the beautiful Waitematā Harbour right outside your window - it's one of the most special parts of our location. At InterContinental Auckland, we truly are your window to the Waitematā Harbour. We look forward to welcoming you back again for another great stay in the future. Best regards, Mya Stratford, Guest Relations.

Majoituspaikan vastaus: Thank you for your review! We're so glad you had a wonderful experience with us. It’s always our pleasure to provide the warm hospitality and quality you expect from InterContinental. We look forward to welcoming you back again soon!Kind regards, Mya Stratford, Guest Relations

Majoituspaikan vastaus: Thank you for your wonderful review! We're delighted to hear that InterContinental Auckland left a lasting impression, especially given your extensive experience with beautiful hotels. Your recommendation means the world to us, and we look forward to welcoming you back for another exceptional stay. Kind regards,Mya Stratford, Guest Relations.

Majoituspaikan vastaus: Thank you for your thoughtful review! We're delighted to hear you enjoyed our prime location and the stunning views of the harbour and sailboats. Auckland truly is the "City of Sails", and we're thrilled that you were able to experience its beauty right from your window. We look forward to welcoming you back to InterContinental Auckland for more moments of serenity and breathtaking vistas. Safe travels until then!!Kind regards, Mya Stratford, Guest Relations.

Majoituspaikan vastaus: Thank you for sharing your feedback! We understand how frustrating it must be to misplace a personal item, and we're sorry for any disappointment this has caused. Our team has carefully checked all lost property records, but unfortunately, we have not found a record of the nightgown. We strive to provide attentive service at all times, and we regret if your experience at reception did not reflect this. If you would like to discuss or investigate this further, please don't hesitate to contact our Instant Service team.We hope to have the opportunity to welcome you back to InterContinental Auckland for a more seamless stay in the future.Kind regards, Mya Stratford, Guest Relations.

Majoituspaikan vastaus: Thank you for your thoughtful review! We're thrilled to hear you enjoyed the environment at InterContinental Auckland. Creating a welcoming experience for our guests is something we take great pride in, and we're pleased to have done that for you. We look forward to your next visit!Kind regards, Mya Stratford, Guest Relations.

Majoituspaikan vastaus: Thank you for sharing your experience with us. We sincerely apologise for the inconveniences you have faced during your stay. We understand how frustrating this must have been, and I believe our Duty Manager has been in contact to work towards a resolution.If there’s anything further we can do to assist, please don’t hesitate to reach out to our team directly—we are here to help. Should you have any housekeeping concerns, our Instant Service team is available at any time to arrange a re-service of your room. We truly appreciate your patience and the opportunity to make things right.Kind regards, Mya Stratford, Guest Relations

Majoituspaikan vastaus: Thank you for taking the time to leave a review. We're delighted you enjoyed our central location by the waterfront and the vibrant dining options nearby. Regarding the water, our filtered water stations in the corridors are part of our sustainability initiatives, designed to reduce single-use plastics while providing guests with fresh, filtered drinking water. We appreciate your feedback and we hope to welcome you back for another great stay soon. Kind regards, Mya Stratford, Guest Relations.

Majoituspaikan vastaus: Thank you for taking the time to share your feedback. We’re delighted to hear that, overall, you were satisfied with your stay at InterContinental Auckland.We do acknowledge that our valet parking area is limited, but our concierge team is always on hand and ready to assist with any parking needs to ensure a smooth arrival experience for our guests.We hope to welcome you back again soon, and thank you once more for your valuable feedback.Kind regards, Mya Stratford, Guest Relations.

Majoituspaikan vastaus: Thank you for sharing your experience with us. We sincerely apologise for the inconveniences you have faced during your stay. We understand how frustrating this must have been, and I believe our Duty Manager has been in contact to work towards a resolution.If there’s anything further we can do to assist, please don’t hesitate to reach out to our team directly—we are here to help. Should you have any housekeeping concerns, our Instant Service team is available at any time to arrange a re-service of your room. We truly appreciate your patience and the opportunity to make things right.Kind regards, Mya Stratford, Guest Relations

Majoituspaikan vastaus: Thank you for your wonderful feedback! We are thrilled to hear that you found your room to be comfortable and exquisite, and that our service met your expectations. Providing our guests with a relaxing and enjoyable experience is our top priority, and it’s great to know we achieved that during your stay.We look forward to welcoming you back for another exceptional experience in the future.Kind regards, Mya Stratford, Guest Relations.

Majoituspaikan vastaus: Thank you for sharing your feedback. We’re sorry to hear that you found your room size to be smaller than expected. If you choose to stay with us again, please feel free to contact our team directly so we can assist in selecting a room that better meets your preferences.We hope to have the opportunity to welcome you back in the future.Kind regards, Mya Stratford, Guest Relations.