Hotellit mukavuudella Aamiainen maassa Yhdistynyt kuningaskunta, provinssissa Somerset

I love Charlton house, it was really quirky. The way it has been styled is really unusual. It makes you feel like you're in a bit of a fantasy world with the little corridors and quirky little nooks and crannies. For me it fit the bill, it did the job that I needed but I understand for those people that do not get it on an offer and pay a lot of money to stay there I understand how they might say that it's a bit dirty a bit tired a bit grubby and needs a bit of TLC. There seemed to be one very sweet man that was running around doing pretty much everything and the rest of the staff were hidden behind doors or just not there. I'm not sure. There were staff present in the spa and they were lovely and helpful and kind. My little room was gorgeous and cute and cozy, and clean enough although tatty in places. For me I really had a nice day and I would definitely come back. The breakfast was extremely basic but I didn't have extremely high expectations, and I'm not really a breakfast person, so again it may not make the tick box for others but it did the job for me. Thank you Charlton house.

Everything we needed, even the use of a microwave. Comfortable bed. Large screen TV. Ask reception staff about the shortcut to town and shops. Otherwise, it's a mission. Reception staff are fantastic and very helpful.

I'm so disappointed with their service when it comes to cleanliness..I do understand how busy this time of the year,but they should be consistent with it comes to cleanliness.I always choose HOLIDAY IN EXPRESS because I have very good experience last year (NEW YEAR) in scotland branch and it was amazing experience..so I thought it would be the same here in HI Express Bath..We travelled as a family and my son 11y/o is Autistic,with ADHD and OCD as well as allergies...this kind of bed(sofa bed LINEN is unacceptable to whoever will stay there...we were told to wait until we occupied our room for this sofa bed to be ready,still we are not provided with bed sheets for this...really devastating,so sad and disappointing...

Complementary refreshments and being able to cast to the tv was great, as we're the blackout blinds. Lovely breakfast in the mornings. The room was compact but well laid out and very cute.

Friendly service; clean room and bathroom. Nothing wrong with it really except that I was expecting a HOTEL based on the pictures and certainly the price! The location is great but be aware that this an INN with rooms attached at the back. Breakfast not included (costs £15 extra). Location great right in front of the cathedral but no parking. A good, comfortable stay but overpriced fro what it was and the time of year (mid-October).

We booked 2 nights for a relaxing spa weekend. Based on it being a spa hotel. We planned on staying in the hotel for the whole weekend.  When we arrived we were told there was no restaurant or bar we can use as it’s only used for events.  We then had some lunch in the spa cafe. Food was ok. Service was terrible.  We then went to the room as we were able to check in. The cleaner was still there. Very apologetic extremely polite and lovely. The room was absolutely wonderful. Large bedroom bathroom and living room.  We went out and found a pub for food. When we returned to relax in the room we found the party was directly below us and in full swing. Very loud and noisy and the smoking area was right outside our window. We called reception but they were fully booked. Glad to say it all stopped at midnight.  We went down to breakfast at 9.30. Not much left and the full breakfast was cold. When we questioned it we were just told”well it has been there since 7” it had just sat on the side in silver trays for 2.5 hours, no heat or option to reheat. It wasn’t edible.  We skipped breakfast that we paid for on the second day.  We then thought we would spend some time in the spa. Ha! Well the pool is small, no where to relax just a couple of plastic chairs, not a spa at all. It had a very small sauna and steam room. The jacuzzi didn’t work it was just a pool of cloudy water with a few bubbles.  Would not recommend. Seems it used to be and could be a wonderful place to be but has been taken over and lost its sole. Such a shame as the building and grounds are wonderful.  I have to add the cleaning staff and lady on reception were wonderful, welcoming and friendly.

The rooms were spacious and well-lit, with a simple yet elegant decor. The beds were incredibly comfortable, ensuring a restful night's sleep without any disturbances. The hotel offered a wide range of amenities, from a fitness center to a swimming pool, from dining options to meeting rooms, all reflecting the hotel's high standards.

Staff are nice and welcome us, it is a super comfortable experience to stay at this hotel. Highly recommended

Good view and good vibe nearby. Chill and nature, bus stop at entrance, convenient! Slient and safe at night. Good to stay with family or friends! Pantry is 24hr open for cook or chill.