Absolutely magnificent hotel! Staff were very helpful, tending to any and every need. Rooms are clean and spacious. And big plus point is that it is connected to the Annapoorna restaurant, a must visit for breakfast, lunch or dinner! Can't wait to be back.
Nothing to complain about . All round excellence !! Convenient location and courteous staff really stand out. Ms Briget at the reception went out of her way to speed up check in formalities. Will stay there again.
A budget version of other Taj hotels.
The first thing that strikes you is the reception desk is high, so you're forced to stand while checking in, whereas in other 5* hotels, there are seats on either side of a desk.
Then there's no porter service, so you're meant to carry your own luggage to your room.
The room itself is serviceable, and not up to the Taj mark. One of the closet doors had a loose hinge whose pin fell off. The part of the toilet bowl under water had a permanent yellow film. The hair dryer was a compact one that only had the heat option without cold air drying.
That said, the service was quick, efficient and with a smile. The food was good, both breakfast and room service.
If you know to expect a marked down experience at a lower cost than its more famous siblings in Chennai, then it's a good bet.
Très bon hôtel de type colonial vieillot avec beaucoup de charme.
Bien sûr il n’est plus dans le coup sur quelques détails comme l’information inexistante (horaires, menus resto, room service, cours de yoga )
Le resto le soir est en buffet pas mal mais ferme tôt.
Mais bien
Замечательный отель - порой в Индии 4-ки не могут похвастаться такими просторными и чистыми номерами (был мини-люкс). При этом более чем доступная цена. Находится в 5-7 минутах ходьбы до храма Брахадисвара. Из минусов только слабый wi-fi. Хотелось бы на завтраках видеть что-нибудь мясное - хотя бы куриные сосиски...))
Review: Accord Metropolitan Hotel – Comfort & Accessibility in Chennai
Accord Metropolitan Hotel is one of the better 5-star hotels in India, offering exceptional service, accessibility, and comfort.
What’s Great:
✅ Outstanding Service – Special mention to Jayashree at the front desk, who was amazing and helpful. The entire staff is courteous and attentive.
✅ Accessibility – Unlike many hotels, this one is truly disability-friendly, with accessible facilities and rooms.
✅ Great Location – Centrally located with ample restaurants in the area, making it perfect for explorers.
✅ Spacious & Clean Rooms – Well-maintained, comfortable, and equipped with all necessary amenities.
✅ Excellent Dining Options – The hotel’s restaurants are top-notch; Royal Indian is a must-visit for an amazing vegetarian meal.
Final Verdict:
Everything works well in this hotel—from service to cleanliness, dining, and accessibility. A solid 5-star experience that makes for a comfortable and convenient stay in Chennai. Highly recommended!
This hotel is simply Superb, i have nothing negative to say. My stay was so comfortable, would love to return.
Excellent room, bathroom was so clean, bed was so comfy, staff were excellent, breakfast spread was so Good, and amenities was more than enough.
Well done to the hotel and their staff
Good service at the breakfast and clean room service at front desk could be better especially one of the lady manager could improve on her attitude .
Good location easy access to the oto transport
Erittäin hyvä
104 arvostelua
8,8/10
Hinta alkaen
85 CAD
yöltä
Tarkista saatavuus
Näyt kaikki palvelun Baarit tarjoavat hotellit kohteessa Tamil Nadu
Tutustu hotellien vierasarvosteluihin koihteessa Tamil Nadu
Näytä kaikki
8.1/10
Erittäin hyvä
VVieraskäyttäjäThe staff are welcoming and friendly. The room is clean, and the upkeep is good. There is plenty of choice with relation to breakfast and other meal options. Room service is a little disappointing. I could never reach them, the line always went to reception and they had to connect me. Average wait time even for a simple pot of coffee is 30 minutes. Aside from this, I like my experience at Holiday Inn. I’ll choose to stay there in future too.
YYsan31Ibis is really a nice place to stay. The location is in the city center where you have all easy access to wherever you want to go. The transportation system in the area is very friendly. You can get a toktok motorcycle to bring you anywhere you want to sight seeing.
AAnnaRWHotel looks lovely and on the surface seems like a high quality hotel. But the service was seriously shambolic. They didn't provide hand towels in the room, we had to ask several times for them before they finally appeared. The breakfast was bizarre - noone manning the coffee station but you weren't allowed to serve yourself (it was just a push button machine). No decaffeinated tea or coffee. It took ages to receive the love station food even though the breakfast room wasn't even 1/4 full as we were very early. They agreed to book us a taxi but on reconfirmation they had no record of it, so they tried to persuade us to instead use the hotel charter vehicle for 4x the price! It's a shame, for the price we expected better service and less chaos.
HHonser TanMy initial stay at this newly launched hotel was excellent. The modern facilities were in perfect working order, and the room was impeccably clean and comfortable. It was a promising start that convinced me to return.
Unfortunately, my second stay was profoundly disappointing and raised several concerns. The first room I was assigned had a strong, unpleasant odor. While I appreciate the staff promptly moving me to a second room, it only partially resolved the issue, as a faint strange smell persisted.
The second room had multiple functional problems:
* Non-Functional Power:** The USB ports and power sockets on the wall faulty.
* Inconsistent Hot Water:** The water heater took an excessively long time to heat up, disrupting my routine.
* Purify water contamination:** There's particles and oil from the purify water. It seems contamination from central filter.
Most alarmingly, at approximately 6 AM one morning, a **very loud alarm sounded from the door area.** This was highly disruptive and concerning, as it was unclear whether it was a security breach alarm or a triggered fire alarm. The lack of any immediate information or follow-up from the hotel staff regarding this incident left me feeling unsettled and concerned about the emergency protocols.
While the front desk staff were helpful in changing my room, the combination of maintenance failures and a confusing safety alarm indicates a significant lapse in operational standards. For a new hotel, this is troubling. I hope this feedback is taken seriously to ensure the safety and comfort of all future guests.
VValentine56Vaimoni ja minä jäimme siellä 3-days heinäkuun puolivälissä, koko oleskelu oli hyvä ja miellyttävä ja me otamme tämän tilaisuuden kiittää herra Ramar (Manager @ Cilantro) joka ei ollut vain ystävällinen ja ammattilainen, Hän meni ylimääräisen kilometrin päästäkseen meidät ulos monimutkaisessa tilanteessa, joka ilmaantui ensimmäisenä päivänämme.
Ramarin ammattitaitoa osoittava hyvin ansaitsema PAT
Mutta en voi sanoa samaa matkanjohtajan Balajille, joka kieltäytyi jyrkästi ja ei edes etsi mitään muita keinoja tai vaihtoehtoja auttaa meitä täysin.
Ei empatiaa näytetään kaikessa kannattaa sitä, että me turisteja ei voi käyttää kaikkia tilojasi
Tämä on mielestämme suuri palaute, koska se heijastaa kauheaa asiakaspalvelua.
SSuresh MuruganWe stayed at this resort last weekend, and overall, it was a wonderful experience. Based on my stay, I have highlighted several positive aspects and a few areas for improvement.
Positive Points
• The resort has an excellent atmosphere, spread over nearly 1 km with lush greenery throughout. The internal roads are well-connected and well-maintained.
• More than 10 shuttle services operate within the resort, making it very convenient to travel between different areas. Shuttle service is available right at your doorstep at any time, which is a major advantage.
• The swimming pools for both children and adults are spacious and well-maintained. My kids thoroughly enjoyed their time there.
• The children’s indoor play area is clean and well-organized — ideal for kids under 5 years old.
• The rain dance and bullock cart ride experiences were fantastic.
• The spa service was very good and relaxing.
• The restaurants served delicious food, and the breakfast buffet offered a wide variety of tasty options.
Areas for Improvement
• The rooms are slightly dated. When we first entered, there was a mild odor, but housekeeping responded promptly and freshened up the room. The bathroom tap was loose, but maintenance staff attended to it immediately and resolved the issue efficiently.
• The spa reception could be a bit more responsive.
Overall, we had a great experience, and my kids thoroughly enjoyed our two-day stay. I would definitely recommend this resort to others
VVieraskäyttäjäwe stayed 2 nights , the buffet for 1 night wasn't much great and gym's AC was not on in the day time, apart from this, rest of the things were really great, staff, services hospitality and food including location, would love to stay again
VVieraskäyttäjäGreat place to stay and all the rooms were neatly maintained. The price was also really affordable. I got a room for 2.8k and it had all the amenities. Just go for it!
VVieraskäyttäjäThe staff was outstanding, extremely friendly and they made our stay very special. The whole hotel is very cozy, warm and well maintained. The breakfast was superior. We had a great stay!
VVieraskäyttäjägood services and location. silent atmosphere good food and variety of breakfast. the only problem was that in online booking it is shown smoking is allowed where in it is a non smoking property. should change it becomes difficult for smokers
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