Hotellit kohteessa Shimogyo Ward,Kioto19.7 % vierailijoista valitsi tämän alueen
MMindy Chew2026.03.07
Excellent location a short walk to the longest street of shops and restaurants. The room is clean and all the facilities you need are provided . There is a lovely hot bath which we used to relax and unwind . The 7 eleven is close by for any supplies. Staff very friendly and helpful. Highly recommend for a short stay
Hotellit kohteessa Shimogyo Ward,Kioto37.9 % vierailijoista valitsi tämän alueen
SSue:)2026.02.15
Although we arrived late at the hotel, I was pleasantly surprised to discover that the onset is open 24 hours, offering clear and warm hot baths. The relaxing atmosphere, with massage chairs to help ease the stress from a long flight, made us feel comforted. Its convenient location within walking distance is a great plus; I highly recommend it.
Hotellit kohteessa Shimogyo Ward,Kioto19.7 % vierailijoista valitsi tämän alueen
BBee Louise2025.12.04
This was our favourite hotel in Japan.
The location is very central to Kyoto, but did not feel too crowded and overwhelming. It was very easy to get around Kyoto from this hotel, with a lot of train stations close by.
The room was clean and bigger than most hotels I’ve stayed in during my trip to Japan. The finishes of the room are just gorgeous. It really feels like luxury. The smart TVs were a nice touch too.
The amenities of the spa were really good, and I loved the extra feeling of security knowing women receive a women only key card and men receive a separate one. Nice touch having washers, dryers and vending machines too.
The staff are kind and polite and are more than happy to assist you. Although I did find the self check-in a bit confusing - some translations were a bit off. Regardless, I really recommend this hotel.
Hotellit kohteessa Nakagyo Ward,Kioto1 % vierailijoista valitsi tämän alueen
VVieraskäyttäjä2025.09.25
Excellent place to stay. Free public bath spa in the hotel.
Plus: PJs and extra toiletries like makeup remover, cotton pads provided.
Lunch: Good lunch buffet with homemade tofu. Value for money.
Laundry: Coin machine at 400 yen a cycle. Good value.
Venue: Walking distance to huge local supermarket, pharmacy and a nearby neighbourhood mall, BIV. Near the world heritage Nijio Castle. Bus stop just outside. Feels safe in coming back late as the hotel is just next to the main road.
Hotellit kohteessa Shimogyo Ward,Kioto1 % vierailijoista valitsi tämän alueen
VVieraskäyttäjä2024.10.16
Minun piti yhtäkkiä jäädä yöksi, joten etsin tyhjää hotellia, joka oli puhdas ja jossa oli suuri julkinen kylpylä, ja tein varauksen.
Vaikka huone oli pieni, se oli puhdas ja mukava.
Ainoa ongelma oli, että ilmastointilaitteessa oli sietämätön haju, eikä edes ilmanpuhdistin päässyt eroon hajusta, joten sammutin sen.
Pelästyisin, jos olisi kuuma päivä. Tarkista se. Se oli sääli, koska kaikki muu oli erittäin hyvää. Ei voi myöskään mitään, että suurin osa vieraista oli ulkomaalaisia.
Hotellit kohteessa Shimogyo Ward,Kioto37.9 % vierailijoista valitsi tämän alueen
VVieraskäyttäjä2025.12.18
Absolutely loved this hotel! The interiors are stunning and rooms are spacious and well decorated with ample amenities. The staff is very warm and welcoming. The breakfast spread was the best I’ve had in Japan … includes very good ala carte options as well.
Would definitely recommend to all visiting Kyoto.
Hotellit kohteessa Higashiyama Ward,Kioto5.4 % vierailijoista valitsi tämän alueen
VVieraskäyttäjä2025.11.18
We like the quiet streets along the hotel. The free shuttle service to Kyoto station was convenient but taking the train wasn’t difficult too. We could walk all the way from Gion to the hotel about 20 min walk. Have many nice restaurants around the area. Will definitely stay here again. Love their matcha gaufrette and coffee.
Hotellit kohteessa Minami Ward,Kioto37.9 % vierailijoista valitsi tämän alueen
JJen ThruMyAutismLens2026.01.08
Extremely good breakfast buffet spread and sufficient varieties for vegetarian travellers at JPY1,980 after tax.. 2nd floor onzen opening hours are long enough to accommodate guests’ travelling plans/schedules (6am to 9am & 4pm to 1am).Great location and hassle free self check in and check out process. Room is small but comfortable. Only fall short in terms of amenities. Only very basic standard items such as comb, face wash. Disappointed that it doesn’t provide items such as mouthwash, onzen bath powder, facial mask. Hope hotel can consider including these items which many other hotels provide. Overall a satisfactory stay.
Hotellit kohteessa Shimogyo Ward,Kioto19.7 % vierailijoista valitsi tämän alueen
VVieraskäyttäjä2026.01.22
I stayed at your hotel from January and am submitting this formal complaint regarding the unacceptable behavior of front desk staff member Mr. Wu.
Immediately after check-in, our room key did not work. Mr. Wu dismissed our concern without checking and repeatedly insisted the problem was ours, not the card. Only after visible irritation and reluctance did he come upstairs, where it was confirmed the key was faulty. No apology was offered.
Despite being informed that parking fees would be settled at checkout, approximately one hour after check-in (around 4:00 PM), Mr. Wu called our room while we were resting and demanded we come down because the parking fee had not been paid. This felt accusatory and deeply inappropriate.
Additionally, when asking a simple question about which parking card to use, Mr. Wu responded with audible sighs and a condescending attitude.
This conduct is entirely incompatible with professional hospitality standards.
I expect this matter to be taken seriously and appropriate disciplinary action to be taken.
Hotellit kohteessa Nakagyo Ward,Kioto19.7 % vierailijoista valitsi tämän alueen
GGoofyru2025.12.01
Quite, clean and cosy room. Conveniently located within walking distance to the shopping street. Hotel is also well furnished with complete amenities and provided extra bed for my kid. Service was great too! Also within walking distance to the nearby subway. Overall an enjoyable stay!
Mahtava
614 arvostelua
9,5/10
Hinta alkaen
245 AUD
yöltä
Tarkista saatavuus
Näyt kaikki palvelun Kylpylä tarjoavat hotellit kohteessa Kioton prefektuuri
AAhmet ZekiDear Sir/Madam,
I recently had the opportunity to stay at your hotel, and I would like to share my experience with you. First and foremost, I want to express my gratitude for the exceptional design and comfort your property offers. Kengo Kuma’s architectural brilliance, with its use of natural wood, thoughtful lighting, and integration of art pieces, creates a stunning and serene atmosphere. Additionally, the comfort of the rooms, the quality of the materials, the size of the beds, and the premium linens were truly impressive. In terms of design and comfort, your hotel sets a remarkable standard.
However, I did encounter several service-related issues that I believe could be addressed to enhance the overall guest experience. I would like to share these points in the hope that they are helpful for future improvements:
1. Breakfast Lounge and Sushi Area: The proximity of these two areas creates a strong odor upon entering, which can be unpleasant. Improved ventilation could easily mitigate this issue.
2. Food and Beverage Service After Breakfast: The lack of food and beverage service after breakfast hours was inconvenient. At the very least, providing a space for guests to enjoy tea or coffee would be a welcome addition.
3. Room Service Availability: After a long journey, I was surprised to learn that room service was unavailable and that only rice balls could be provided. Expanding room service options would greatly improve the guest experience.
4. Flexibility with Breakfast Hours: Due to the time difference, I arrived slightly late for breakfast at 10:10 AM and was informed that nothing could be served. Even my request for tea did not receive a clear response. Greater flexibility in accommodating guests dealing with jet lag would be highly appreciated.
5. Lobby Services: The inability to offer anything to drink or even host a guest in the lobby felt restrictive. This could be improved to make the lobby a more welcoming space.
6. Spa Experience: I was unable to experience the renowned Banyan Tree spa as it was fully booked. Expanding spa reservation availability would help meet guest expectations for this signature offering.
In summary, while the hotel excels in design and comfort, the service offerings seem to be constrained by rigid rules and limited hours, which can detract from the overall guest experience. I strongly believe that adopting a more flexible, guest-centered approach would significantly enhance satisfaction.
If the above issues were addressed, I would certainly consider staying at your hotel again during my next visit to Kyoto. Once again, I want to thank you for the exceptional design and comfort provided during my stay and hope that these suggestions contribute to further elevating your standards.
Best regards, next visit to Kyoto. Once again, I want to thank you for the exceptional design and comfort provided during my stay and hope that these suggestions contribute to further elevating your standards.
Best regards,
VVieraskäyttäjäExcellent place to stay. Free public bath spa in the hotel.
Plus: PJs and extra toiletries like makeup remover, cotton pads provided.
Lunch: Good lunch buffet with homemade tofu. Value for money.
Laundry: Coin machine at 400 yen a cycle. Good value.
Venue: Walking distance to huge local supermarket, pharmacy and a nearby neighbourhood mall, BIV. Near the world heritage Nijio Castle. Bus stop just outside. Feels safe in coming back late as the hotel is just next to the main road.
VVieraskäyttäjäAbsolutely loved this hotel! The interiors are stunning and rooms are spacious and well decorated with ample amenities. The staff is very warm and welcoming. The breakfast spread was the best I’ve had in Japan … includes very good ala carte options as well.
Would definitely recommend to all visiting Kyoto.
AAdariEverything was good except the service in hotel restaurants, which was exceptionally bad:
1) breakfast: waited for food for 40 mins, reminded the server 2 times - still nothing;
2) bar: a too long wait for a cocktail. the server said that as apology said cocktail won’t be in included in the bill… but it was there;
3) afternoon tea: told the staff that I dislike dairy products, but have no allergy. So, for example I can eat most sweets, but not the ones with a strong taste of mascarpone cream. In the end they gave me just a plate of fruit and when I remninded them of the above they… did nothing ) I stayed at this hotel and had afternoon tea there last year too - everything was fine then.
All of the above are 3 different restaurants inside the hotel, so I wouldn’t recommend going to any restaurant there. In all other aspects except services related to food the hotel is good.
SSue:)Although we arrived late at the hotel, I was pleasantly surprised to discover that the onset is open 24 hours, offering clear and warm hot baths. The relaxing atmosphere, with massage chairs to help ease the stress from a long flight, made us feel comforted. Its convenient location within walking distance is a great plus; I highly recommend it.
GGoofyruQuite, clean and cosy room. Conveniently located within walking distance to the shopping street. Hotel is also well furnished with complete amenities and provided extra bed for my kid. Service was great too! Also within walking distance to the nearby subway. Overall an enjoyable stay!
VVieraskäyttäjäI stayed at your hotel from January and am submitting this formal complaint regarding the unacceptable behavior of front desk staff member Mr. Wu.
Immediately after check-in, our room key did not work. Mr. Wu dismissed our concern without checking and repeatedly insisted the problem was ours, not the card. Only after visible irritation and reluctance did he come upstairs, where it was confirmed the key was faulty. No apology was offered.
Despite being informed that parking fees would be settled at checkout, approximately one hour after check-in (around 4:00 PM), Mr. Wu called our room while we were resting and demanded we come down because the parking fee had not been paid. This felt accusatory and deeply inappropriate.
Additionally, when asking a simple question about which parking card to use, Mr. Wu responded with audible sighs and a condescending attitude.
This conduct is entirely incompatible with professional hospitality standards.
I expect this matter to be taken seriously and appropriate disciplinary action to be taken.
AAnonyymi käyttäjäOur recent stay at Ujo Soan was, without exaggeration, the finest hospitality experience I have encountered in my 20 years of traveling across Japan. From the moment we arrived, the level of service was nothing short of superb.
There are three highlights that made our stay truly unforgettable:
1. Exceptional Culinary Surprise: We were deeply touched by the hotel's generosity in providing a complimentary upgrade to the prestigious ”Tsuiyama Blue Label Crab” set. The quality of the crab and the meticulous preparation were world-class—a true gastronomic journey.
2. Breathtaking Sunset Views: Spending time at the Lounge ”AO” on the 8th floor of Bettei Fuka was a spiritual experience. Watching the sunset over the Kyotango coastline with a drink in hand is a memory we will cherish forever.
3. Outstanding Service (Sakura-san): A special mention must go to Sakura-san. Her professionalism, warmth, and attention to detail were exemplary. She anticipated our every need and represents the very best of Japanese Omotenashi.
I would like to extend my sincere gratitude to Mr. Yasuhiko Okita and the General Manager, Mr. Nakanishi, for maintaining such an incredible standard of excellence.
If you are looking for a sanctuary that combines luxury, nature, and heartfelt service, Ujo Soan is the only choice. We cannot wait to return.
MMindy ChewExcellent location a short walk to the longest street of shops and restaurants. The room is clean and all the facilities you need are provided . There is a lovely hot bath which we used to relax and unwind . The 7 eleven is close by for any supplies. Staff very friendly and helpful. Highly recommend for a short stay
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