Lemmikkieläimet sallittu hotellit kohteessa New York, Yhdysvallat

I am writing to formally raise a concern regarding this booking I made through your platform for a stay at the Paramount Hotel, New York. At the time of booking, there were no clearly disclosed additional charges mentioned. It was only shortly before my departure — upon reviewing my booking — that I noticed unexpected fees applied by the hotel. I contacted Trip.com immediately, hoping for clarification, but unfortunately, your team was unable to explain why these charges were not made transparent at the point of booking. I was simply informed that the charges had been presented during the booking process. Regrettably, I did not take a screenshot of the booking page to prove otherwise. Given the proximity to my travel date and not wanting to face the inconvenience of finding another hotel at short notice, I had no choice but to proceed with the reservation and absorb the additional charges — which I had not budgeted for. This experience was disappointing and stressful. The lack of pricing transparency is both misleading and unfair to customers, especially when traveling to a different country. It caused unnecessary anxiety and could have been easily avoided with clearer communication at the point of booking. I urge Trip.com to review how hotel fees and additional charges are displayed, and to ensure that customers are fully informed before confirming their reservations. That said, I would like to acknowledge that the actual stay at the Paramount Hotel was pleasant. The hotel is well-located — just a few steps away from Times Square and Broadway theatres. The New York City subway system is very accessible from the property and is a far better option than taxis or e-hailing services due to heavy traffic. While the hotel is an older property and the elevators can be slow during peak times, it offers charm and convenience. There’s a great pizza spot next door, and live music in the lobby bar on some nights adds a nice touch. I hope Trip.com will take this feedback seriously and make improvements to ensure a more transparent and customer-friendly experience in the future.

Très bien je le recommande.

Very convenient to everything 👌, just a few minutes drive away. So close to downtown platsburg. The room smells nice, you would know it was cleaned well. Lots of parking spots around the hotel.

Kotimaisten Samsungin standardien mukaan lomakeskusmaksu on US$30 per päivä, ja vastaanotto on välinpitämätön. Tästä huolimatta etuja ovat, että hinta on halpa (ei lisämaksua kolmelle hengelle) ja sijainti on äärimmäisen parempi kuin Courtyard, jossa asuin aiemmin, ja tämä on hieman pohjoisempi. Kokonaiskustannustehokkuus on hyväksyttävä, mutta et voi vaatia liikaa.

Most of the staff is off the charts helpful. There was one staff member that made me feel very uncomfortable and like I was a bother to have there

We stayed for 3 nights during thanksgiving weekend. The hotel was in an okay location, near the Bull at Wallstreet and subway - the bus didn’t work most of the times during the holidays. Rooms are clean. However, everything else is a disappointment. The service was average - people aren’t the friendliest here. The elevator took forever - we waited for 20 mins and didn’t seem like the elevator was going to come anytime soon. Ended up walking down the stairs with all our luggages from the 30th floor. The amenities doesn’t feel like a 4 star hotel, it was so underwhelming. Aside from the basic ones like shampoo, conditioner, soap and body lotion, they didn’t give us anything else. There’s no bottled water too, even when we asked. The toilet door doesn’t slide close, there’s a big gap in between which was very bothersome to us. Last thing, if you’re sensitive to noise, you’re going to have a problem because the rooms are not soundproofed at all. We could hear babies crying, people talking pretty loudlu

Good downtown location Well maintained lobby and convenient restaurants including Starbucks -elevators and entrances were good Polite staff Downside was hairdryer not working and tea kettle was missing- although it was delivered on request Overall a decent experience

I had an excellent stay at Crowne Plaza NY36. The hotel is clean, comfortable, and perfectly located, making it very convenient for getting around New York City. What truly stood out was the exceptional service from the staff, especially Gurmey. Gurmey was incredibly efficient, professional, and welcoming, always ready to help with a smile and ensuring everything ran smoothly during my stay. This level of service made a big difference and truly enhanced my experience. I would highly recommend this hotel and look forward to staying here again.

Super location, within walking distance to eateries like McDonald's, Starbucks, Tim Hortons etc. Comfortable and clean bedroom. Just need to call when arrive airport, for shuttle to fetch.