The hotel was located really conveniently near Old Town, the bus station, and the beaches. We booked a room with 2 beds as listed by Trip but were given a room with only 1 bed and the front desk said it was actually based on availability, but there was no mention of this on Trip. If you have specific requests regarding number of beds make sure to write it in your special requests. Thankfully they were able to accommodate our request in the end. The pool is nice but I wouldn't recommend ordering food by the pool, overpriced for what you receive - the drinks were fine though. Otherwise the stay was good and no issues!
Hotel has great facilities and was very clean, though we were disappointed to realise that due to unsafe cliffs, it no longer offered direct access to the beach. Service should really be improved for such an expensive hotel:
1. Reception gave us 2 twin beds even though we specifically made a request at booking for double bed
2. Restaurants got my coffee orders wrong on multiple occasions throughout the stay
3. During the saturday bbq night, the hostess Priscilla made up a poor excuse not to give us a poolside table even though we were one of the earliest guests there. Her excuse was the remaining poolside tables were reserved for 4 families with dogs. We didn't see a single dog during the entire course of 2 hours, and the tables were given away to other couples for reasons unknown. This incident really upset us, and the fact that she had the audacity to make up such an excuse is appalling.
4. Gratuity was charged at 7.5% for every item, which is fine but what left a bad taste in the mouth is the hotel did it without informing customers upfront.
The rooms are generally quite good value for money with all the basic essentials.
The service was generally quite good though some staff were noticeably more friendly than others.
The location is ok but a bit of a walk from the marina and the ferries to the islands.
The one major disappointment but this may have not been any fault of the hotel was the power cuts. There were several in one day and three of those occurred in the middle of the night while we were sleeping. You might be thinking well, if we were asleep, how did it affect us? Well, when the power cuts off the emergency lights kick in. When they came on, it woke us up. I understand the need for emergency lighting, but on that particular night we really didn’t sleep very night
Maravillosa ubicación, las villas muy espaciosas, limpias y completas. El personal muy amable. Sin embargo, la piscina climatizada fatal: había cucarachas!! Y además olía muy raro y desagradable. Una pena que no pudiéramos disfrutarla, pero por todo lo demás estupendo.
Review of Bordoy Grand House Algarve
Our stay at the Bordoy Grand House Algarve was nothing short of exceptional. From the moment we arrived, the service was warm, attentive, and genuinely personal — every staff member made us feel completely at home, without being overbearing.
The hotel itself is stunning. It’s beautifully restored with vintage charm and elegant touches throughout. We loved the rooftop pool and bar area — the perfect place to unwind with views over the Guadiana River. The location is ideal too, just a short stroll from the marina and town square.
One of the highlights was the food. Breakfast was a delight — fresh, high-quality, and served in a peaceful setting. We also had dinner at the Grand Salon Restaurant and it was incredible — a fine dining experience with local flair and beautifully presented dishes.
The little touches made all the difference — from the turn-down service to the thoughtfully curated interiors. We left feeling relaxed, pampered, and already planning our return.
We have very much enjoyed our stay; the suite was very clean and cozy, daily treasures for our little child. The kids club was one of the highlights, with the personnel being extremely kind and welcoming.
Apartamento amplio y muy limpio(con falta de mantenimiento, mango de la puerta suelto, columna de la terraza en mal estado y agua en el lavabo no bajaba), ubicación tranquila por la noche, necesario tener coche ya que está a unos 20km de Portimao, parking gratis delante del alojamiento, negativo: piscina del apartamento en muy mal estado completamente descuidado (losetas sueltas, madera suelta, falta de limpieza), lo bueno se puede usar la piscina del hotel (hay que caminar un fisco).
Location of the resort is spot on. Good to stay who likes all SUPs, surfing etc. Resort is okay with amenities. You will not find any toiletries other than shampoo, body wash in bathroom so bring your own. I booked 4 bed apartment. one double bed and one sofa cum bed. Double bed was really good but at the same time sofa cum bed was not so comfortable. Room was very cold when we and it took whole night to get warm with heater. Swimming pool is ofcourse not in use due to winter time. so all in all the stay was okay, we can get better service, amenities, facility with the same room rates in other hotels.
Tonel Apartamentos was clean, close to all emenities, with parking right outside your door. Staff were friendly and helpful. We would definitely recommend this property while exploring the area.
The staff make the hotel really . They are brilliant.very kind and great service .
However the breakfast and the amenities like the indoor pool are not up to scratch for 5 star hotel .
Breakfast was very low in quality and the indoor pool was so dated , small and honestly terrible.
The outdoor pool could use renovation too. The gym (you can’t even call it a gym as there is about 5 pieces of equipment in it).
My room was absolutely fab. Really liked it and loved where I was positioned, had the sun on it I’ll afternoon. Big rooms too either big balcony’s.
They should have a shuttle down to the marina like most other 5 star hotels in the area as it is far.
If you are a golfer I think you will enjoy this place , if you’re not then maybe somewhere with more amenities might be better for you.
Erittäin hyvä
53 arvostelua
8,2/10
Hinta alkaen
816 BRL
yöltä
Tarkista saatavuus
Näytä kaikki Lemmikkieläimet sallittu hotellit kohteessa Faron piiri
Tutustu hotellien vierasarvosteluihin koihteessa Faron piiri
Näytä kaikki
9.0/10
Mahtava
NNaveen inder singhAt best its a 4star property. During our stay hotel wasnt at its best, so ill put 3.5 stars.
Hotel entrance looks like a train station waiting room.
For a moment we thought that we are underground as its dark everywhere inside the hotel. Toilets were smelly on the entrance ground, Windows were cleaned on Christmas last year i think. Dirty floors.
Rooms are dingy, but spacious.. Lots of cupboard space. you cant use the mirrors in bath area as its too dark. Water in Toilet bowl keeps on going unless you fiddle with the push buttons. TV Remote was filthy.
Towels are from the 10th century, use with care! Toiletries are basic brands, nothing oo la la!
Breakfast is good, not excellent. Theres a live station for omelettes and pancakes. Coffee from nescafe machines with pods, again not very 5 star standard.
Stay here if you have a good price deal but not high expectations.
DO NOT EXPECT 5 STAR SERVICE! You have been warned.
VVieraskäyttäjäHabitaciones muy viejas, sofás y camas muy incómodas. El precio manda y la relación es correcta. El fuego de la cocina tira poquísimo y es difícil cocinar. No hay útiles para fregar. El aire acondicionado tampoco tira fuerte. Las vistas interiores a la piscina no son muy agradables. Y el baño muy viejo. No te dejan gel y champú, solo pastillas de jabón de manos
VVieraskäyttäjäil posto è molto bello, le strutture piccole e datate,i mobili sono vecchi brutti e poco confortanti, le pulizie sono ottime,cambio biancheria asciugamani tutte le mattine,ben servito con bar ristorante piscina ampio spazio per i bambini,campo da tennis e vari giochi, comprende i biglietti del trenino per andare in spiaggia,il parcheggio è nelle vicinanze della casa,manutenzione verde e ottima, la mia esperienza è la seconda e penso che non ci ritornerò non c’è rapporto qualità/prezzo
VVieraskäyttäjäTonel Apartamentos was clean, close to all emenities, with parking right outside your door. Staff were friendly and helpful. We would definitely recommend this property while exploring the area.
VVieraskäyttäjäBoa localização, sítio muito calmo e relaxante, com pequenas casas dispersas pelo meio do pinhal. Muito bom para quem viaja com animais. A piscina fica um pouco longe para quem fica nas casas mais afastadas. A limpeza é muito básica e as funcionárias não foram lá muito simpáticas.
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