Lemmikkieläimet sallittu hotellit kohteessa Jilin, Kiina

Impeccable service. Good location A coffee glass table broke into pieces when it accidentally hit the edge of the bed. Staff came in room time to clean up (late at night) and we were not charged 🥹 Grateful

Hotel provided a fantastic experience. The hotel's strengths are its cleanliness, great breakfast, and excellent amenities. Our room was spotless and well-maintained. The breakfast offered a delicious and impressive variety of hot and cold options to start the day. After being in the cold weather all day, the best part was relaxing in the clean, quiet, and spacious hot springs. Highly recommend!

Beyond Five Stars: Sheraton Changbaishan & Manager Xiao Xie Turn Hiccups into Hospitality Highlights Our family holiday at the Sheraton Changbaishan was transformed from a great ski trip into an unforgettable story of genuine human kindness, thanks entirely to Front Desk Manager Xiao Xie. His service didn't just meet expectations; it redefined them. From Late-Night Arrival to Instant Support Arriving on the late Spring Airlines 9C7751 flight at 21:21, we were weary travelers. Xiao Xie, on his night shift, welcomed us with calm efficiency. He masterfully explained our extensive 6-night package—daily skiing, hot springs, water park access, and shuttle service—making it all instantly clear. The Heart of Hospitality: Personal Intervention What sets Xiao Xie apart was his proactive help when small obstacles arose. He didn't just give directions; he provided solutions: 1. WeChat Pay Hiccup: When we couldn't access a convenient unmanned shop due to a mobile payment issue, Xiao Xie didn't hesitate. He stepped in and paid for our items first, trusting us to settle it later. This act of personal trust and immediate problem-solving was astounding. 2. Power Bank Rescue: Realizing we needed a portable charger, he seamlessly assisted with the rental process, ensuring we stayed connected. 3. Hot Springs Ticket Resolution: When there was a minor glitch redeeming our included Hanna Hot Springs tickets, he took personal ownership. He didn't just make a call; he followed through until the issue was resolved and we gained entry, preserving our evening of relaxation. 4. Local Guide: Beyond the resort, he offered fantastic recommendations for local eateries, leading us to some of our best meals during the trip. A Testament to Exceptional Service Xiao Xie operated with a philosophy that no guest concern was too small. His assistance during the night shift was particularly valuable, providing a constant, reliable point of contact. He embodies the true spirit of hospitality—anticipating needs, solving problems with grace, and investing personally in the guest experience. The Verdict The Sheraton Changbaishan offers a fantastic product: a seamless booking, incredibly valuable ski/activity package, and comfortable amenities. But Xiao Xie is the soul of the place. He turned potential frustrations into memorable demonstrations of care. Thank you, Xiao Xie, for your exceptional kindness and professionalism. You didn't just manage the front desk; you managed our entire experience, making it perfect. We will return, in no small part because of the service culture you exemplify. Highest possible recommendation. This hotel and its staff, led by individuals like Xiao Xie, deliver not just a stay, but a truly worry-free and heartwarming holiday.

We booked 2 villas, the 4 and 3-bedroom units. We had a great time at Beidahu, super friendly people that work there and very helpful. The on demand shuttle was great! Everything was done by the team, restaurant bookings, gear rental, ski pass bookings! We are extremely grateful towards them Highly recommend this villa if you’re coming for a ski / snowboard trip.

服務態度好，，衞生條件好，，出行方便，，價格優惠，，帶着孩子入住，，免費給升級了房間，，真心感激，，服務態度這麼好，，下次來一定住這裏，，並且推薦給朋友們

I highly recommend this hotel.The room was big, hair dryer power was strong n made the hair dry up very fast. They also got laundry detergent for the guest to use too. Their customer service was very good especially for foreigners like us who did not have a Chinese local number. They will assign one person in charge for us. And if we want to play the activity, we just need to inform the PIC. He/she will send U the tickets/ QR code, if face any questions, can also drop message via WeChat. PIC will reply within the shortest time. Under the food district section, there are few nice restaurants. You can ask them to recommend their local food too. You can enjoy using clubmed onsen too. Advice to go earlier if you wish to shower and use their hair dryer. I would like to compliment our PIC '晚風'. His service is very good. Response to use very quick and he did something that touches our heart. Something happened inside our room and the technician guy had resolved.. We just gave feedback to him and although he is on his off day, he still gets his team to prepare something for us as a compensation. We did not expect this. This really shows he still cares and puts customers in first place even when he is on leave. 👍 For our PIC, '晚風'.

這家店位置挺好的，在進學街和國富商業步行街交界的地方，在路口抬頭一看就可以看到“長白阿里郎賓館”的牌子，前台小哥哥小姐姐都非常的熱情，辦理完入住之後我下來到前台問周圍吃飯的地方，都非常耐心的給我一一介紹，點贊！ 值得一説的是，從這裏出發，去延吉幾個著名的景點都比較近，水上市場（旁邊有個人民公園）/西市場/延大廣告牆都可以走路過去，我就是走路過去的，不是很遠，走走路剛好暖暖身子。 最後一天因為火車是下午3點的，上午逛完朝鮮民俗園還特地趕在12點前回去退房，但是想想下午火車是3點的，退了房時間有點尷尬，於是就問了一下前台的當班大姐，能不能晚一點退房，我在房間休息一會兒呆到大概1點左右，然後退房出去周圍吃點飯，再去火車站，時間剛好，大姐一聽我這情況，當即表示沒問題，給我延遲退房，還熱心的提醒我一定注意看好時間，預祝我旅途愉快，真是人美心善，讓我這個南方人在延吉零下18度的冬天裏感受到了滿滿的暖意！ 以後如果再來延吉玩，我還是會住這家（最好還是8203房間,哈哈），或者有親朋好友要來延吉玩，我也會推薦這家店，真的挺好！

地理位置方便，房間簡約乾淨明亮，床很舒服，服務貼心。沒有異味，熱水充足，非常滿意，

This was my first time visiting Harbin, and although I had read many reviews saying this resort was beautiful, I was still worried about transportation. I emailed the hotel in advance, and Coco kindly replied and even contacted me on WeChat to explain how to get there. She also arranged a private transfer from the railway station — such wonderful service! We were on our honeymoon, and Coco surprised us by upgrading our room to a very spacious suite. It was absolutely lovely, and I truly appreciated the thoughtful gesture. I loved it so much! When we arrived, Coco continued to help us with everything. She arranged transportation for our activities such as snowmobile, horse ridge, and feeding elk. Everything went smoothly and exceeded my expectations. Since we were using an eSIM and didn’t have a Chinese phone number, Coco even helped register and generate the QR code we needed for visiting the hot springs at Club Med, feeding the deer, skiing, and driving the UTV. The service was truly outstanding. The resort itself is perfect for a relaxing holiday. There is a Burger King, a small town area with restaurants and convenience stores, and many beautiful photo spots. The breakfast restaurant is lovely, with a wide variety of food. All the staff were attentive and very friendly. I was genuinely impressed and absolutely loved my stay here. Highly recommended!

這次和朋友帶狗狗來長春玩，選了康鉑酒店（長春人民廣場桂林路店），體驗感直接拉滿！ 📍位置超讚：就在桂林路商圈，離人民廣場也很近，逛街、出行都特別方便。 🐾寵物友好：作為一家市中心的酒店，能做到真正的寵物友好真的太加分了！前台看到狗狗特別熱情，還主動提醒我們注意事項，房間裏也提前做了清潔，完全不用擔心異味或衞生問題，毛孩子也玩得很開心。 🛏️房間體驗：我們住的尊享大床房，空間寬敞，床品是夢百合床墊，躺上去又軟又有支撐力，一覺睡到天亮。房間乾淨整潔，設施也很新，智能設備用起來很順手，細節處都很貼心。 💁服務滿分：從辦理入住到退房，全程都感受到了工作人員的熱情和專業。有任何需求都響應得很快，態度也特別好，讓人感覺像回家一樣温暖。 總之，無論是位置、衞生、環境還是服務，都遠超預期。下次來長春，這裏絕對是我的首選！強烈推薦給來長春旅遊，尤其是帶寵物出行的朋友們！✅