Hotellit mukavuudella Pysäköinti maassa Yhdysvallat, provinssissa New York

I am writing to formally raise a concern regarding this booking I made through your platform for a stay at the Paramount Hotel, New York. At the time of booking, there were no clearly disclosed additional charges mentioned. It was only shortly before my departure — upon reviewing my booking — that I noticed unexpected fees applied by the hotel. I contacted Trip.com immediately, hoping for clarification, but unfortunately, your team was unable to explain why these charges were not made transparent at the point of booking. I was simply informed that the charges had been presented during the booking process. Regrettably, I did not take a screenshot of the booking page to prove otherwise. Given the proximity to my travel date and not wanting to face the inconvenience of finding another hotel at short notice, I had no choice but to proceed with the reservation and absorb the additional charges — which I had not budgeted for. This experience was disappointing and stressful. The lack of pricing transparency is both misleading and unfair to customers, especially when traveling to a different country. It caused unnecessary anxiety and could have been easily avoided with clearer communication at the point of booking. I urge Trip.com to review how hotel fees and additional charges are displayed, and to ensure that customers are fully informed before confirming their reservations. That said, I would like to acknowledge that the actual stay at the Paramount Hotel was pleasant. The hotel is well-located — just a few steps away from Times Square and Broadway theatres. The New York City subway system is very accessible from the property and is a far better option than taxis or e-hailing services due to heavy traffic. While the hotel is an older property and the elevators can be slow during peak times, it offers charm and convenience. There’s a great pizza spot next door, and live music in the lobby bar on some nights adds a nice touch. I hope Trip.com will take this feedback seriously and make improvements to ensure a more transparent and customer-friendly experience in the future.

Shabby and rundown hotel, simple breakfast with muffin as the main course. Additionally, the sound proofing in the rooms we're extremely poor as we could hear the sounds of our neighbours resulting in bad sleep. On the other hand rhe location was great as it was next to the highway and the enormous mall with attractions rhat will keep you entertained for days.

Très bien je le recommande.

JFK下飛機開車6小時到這裏過夜，次早過楓葉國千島湖風景區；這個Q有微波爐電冰箱，雙床尺寸還不錯，房間裏插座還不少，冷氣機算比較安靜的，早餐常規那幾樣；麥噹噹就在隔壁，走都能到，沃爾瑪開車2-3分鐘就到。

Very friendly staff, even though I arrived after midnight on the first night, great location(10 to 15 min to airport with the hotel shuttle). Beds are soft, A/C is noisy.

Lakanoiden ja pyyhkeiden puhtautta voitaisiin kuitenkin parantaa. Yhdessä pyyhkeessä oli vielä huulipunan jälkiä. Myös oven sarana virisi koko yön ja palovaroittimen valo välähti valkoista valoa aivan pääni yläpuolella katossa. Tosin en saanut kunnon yöunet, mutta palvelussa ja vieraanvaraisuudessa ei mitään valittamista.

Great place to go very clean in all three rooms I was in!! The ac wasn’t working in the first two, but the final room was awesome and had a jacuzzi!! Great breakfast!! Given two cards 10$ each for two days towards cost of breakfast, great coffee oj apple juice great staff!! Little bummed on the computer room , only one in there and someone stole power cord h

Nice place, friendly staff. Needs better breakfast

Everything was as expected except no shampoo. I would go back to this hotel when in the are again.