Good location, very close to the falls and the Rainbow Bridge. Easy to walk from American side to Canada side. Room very spacious and clean. Staff very friendly and helpful. Will definitely stay here again if come to the falls next time.
Good downtown location
Well maintained lobby and convenient restaurants including Starbucks -elevators and entrances were good
Polite staff
Downside was hairdryer not working and tea kettle was missing- although it was delivered on request
Overall a decent experience
Was pleasantly surprised by this hotel given some of the reviews. The room was clean and updated. It was equipped with a refrigerator and coffee pod machine. Bed was comfortable and there was lots of hot water to shower. Shampoo, conditioner and body wash was provided. No water was provided in the room but there is a water dispenser in the lobby to refill a water bottle (they should mention this at check-in). All the staff I interacted with were polite and helpful. My only complaint about the room is that the shower could have more water pressure, but it was sufficient for a shower. They do seem to take guest comfort seriously as I overhead a conversation about a guest who had been asked to leave because they were disturbing other guests.
The hotel is located on the east side of the airport and they provide shuttle service. There was some traffic noise but we were not disturbed by the planes. There is a restaurant attached to the hotel as well as several others within a 5 to 10 minute walk.
I would happily book this hotel again.
Check-in was simple with friendly front desk workers who offered us bottled water from a refrigerator in the lobby. The room was very clean and well-equipped with tea, coffee, a refrigerator and microwave. I especially liked the fact that the floor was not carpeted but wood laminate, which is much easier to clean. The pool looked brand new and was open late. Breakfast was perfectly adequate, coffee, tea, yogurt, fruit, cereal, milk and protein bars with bags to pack for takeaway or to eat there. The location was perfect to visit The Corning Museum of Glass, which was under 10 minutes away.
Shabby and rundown hotel, simple breakfast with muffin as the main course. Additionally, the sound proofing in the rooms we're extremely poor as we could hear the sounds of our neighbours resulting in bad sleep. On the other hand rhe location was great as it was next to the highway and the enormous mall with attractions rhat will keep you entertained for days.
Hotellit kohteessa Manhattan,New York35.4 % vierailijoista valitsi tämän alueen
AAnonyymi käyttäjä2024.01.19
Tyypillinen motelli, huone ei ole tarpeeksi suuri yhdelle henkilölle, mutta se on ok kahdelle hengelle, jos matkatavaroita ei ole paljon. Times Squaren lähellä on erittäin kätevää mennä minne tahansa.
Hyvä palvelu
Hygienia: erittäin hyvä
Varusteet: uusi
Ympäristö: Erittäin hyvä sijainti
Very nice hotel staff was very professional and very friendly and thanks for the cookies each day and the cookie jar very convenient to restaurants and our fishing boat
Hotellit kohteessa Manhattan,New York3.7 % vierailijoista valitsi tämän alueen
VVieraskäyttäjä2025.12.01
We stayed for 3 nights during thanksgiving weekend. The hotel was in an okay location, near the Bull at Wallstreet and subway - the bus didn’t work most of the times during the holidays. Rooms are clean. However, everything else is a disappointment. The service was average - people aren’t the friendliest here. The elevator took forever - we waited for 20 mins and didn’t seem like the elevator was going to come anytime soon. Ended up walking down the stairs with all our luggages from the 30th floor. The amenities doesn’t feel like a 4 star hotel, it was so underwhelming. Aside from the basic ones like shampoo, conditioner, soap and body lotion, they didn’t give us anything else. There’s no bottled water too, even when we asked. The toilet door doesn’t slide close, there’s a big gap in between which was very bothersome to us. Last thing, if you’re sensitive to noise, you’re going to have a problem because the rooms are not soundproofed at all. We could hear babies crying, people talking pretty loudlu
Erittäin hyvä
1767 arvostelua
8,4/10
Hinta alkaen
606 BRL
yöltä
Tarkista saatavuus
Näyt kaikki palvelun Pysäköinti tarjoavat hotellit kohteessa New York
Tutustu hotellien vierasarvosteluihin koihteessa New York
Näytä kaikki
8.8/10
Erittäin hyvä
VVieraskäyttäjäNice and beautiful hotel. But there was no bellboy or luggage service. It’s not easy to take especially a lot luggage by our self
VVieraskäyttäjäVery friendly and helpful staff. Rooms are decent sized with amenities. The restaurant onsite offers convenient options for food and drinks. Easy access to Grand Central and subway lines. Will stay again!
VVieraskäyttäjäHotel is in an excellent location but checking in was a nightmare had to queue for over an hour. The lift system is atrocious. The system gives you a lift for your floor and then allocates that lift to everyone else. It takes ages for it to come and then everyone cannot get into the one lift and you start all over again. Could be waiting 30 mins plus for a lift. Everyone complaining about the lifts and sating that it’s the worst hotel because of it.
MMs. ShaniquaOmgosh ... hotel was really nice! Breakfast was excellent and it lasted til 11a, which is pretty awesome for those that like to sleep late. So many options (hot, cold and dry). They offer bacon, sausage, scrambled/cold boiled eggs and breakfast potatoes. Whole fruit (apples and bananas), sliced fruit (melons and pineapples). Cold and hot cereal (oatmeal). Yogurt and granola. You can make your own waffles or pancakes (such a cool machine). Make your own toast and/or select from many pastries or muffins available. So many options! You can even place an order vs. eating from the buffet. They also allow carry-out and to-go boxes. Drink options at the buffet include: coffee, O.J. and apple juice.
PLEASE NOTE:
There's a separate fee for breakfast if not selected when booking.
Having said this, the hotel does not have microwaves in the room, just a fridge. There are microwaves located on each floor though (along w/ vending machines -both are in same location). Our room was spotless and absolutely spacious (no deviation from website)!
We arrived way beyond check-in and did call once we knew we'd arrive later than expected. Spoke with front desk staff who assured everything would be OK, only to arrive and find that our room (which was already paid in full) had been given away. The hotel was only able to provide us a King and a rollaway bed. Of course we were disappointed, but the next morning the hotel Mgr. made everything right. Having said that, the rollaway bed is THE HARDEST THING EVER. We bring our own everything (e.g. bedding, cleaning supplies, etc.) so we were able to make it work and make it comfortable. So much so, we'd chosen to not to be moved to the room we'd originally booked. It rained our entire stay which is what caused us to arrive late in the first place (that's a whole 'notha story). Anyway, the hotel had a few small trash bins about the lobby catching leaks here and there, but that didn't stop anything. I barely even noticed. Had I not been recording how beautiful the hotel was inside, I would've never noticed. Parking is $30/day, it's NYC what do you expect? 🤭 There's also parking on the street if you can get spot. Careful though, NYC parking signs can cause confusion for those not familiar with the City's play on words. All in all, this was great stay for us and I'd certainly stay again. Oh, I forgot to mention -I did! Yes, I extended our stay another night because the hotel and location was exceptional!
p.s. they also offer a seated bar area.
Overall: 10/10✨️
HHarpoprahBe careful about their hidden cost, everyday you need to pay around US$50 for their all access fees(lounge, roof top, gym) which is mandatory!
It is not indicated in the booking so I feel cheated that I have to pay for such fees which amount up to US$150 for my 3 nights there.
And did I mention you have to carry all your luggages by yourself which I had to push the luggage trolley myself!
Amazing location but I will not go there again!
VVieraskäyttäjäMy stay at the Hyatt Grand Central New York was unfortunately below expectations, especially considering the brand. For the price paid, the overall experience felt overpriced for what it actually offers. The rooms and services were adequate, but nothing stood out as truly deserving of the high rates. It was disappointing, particularly because from a Hyatt property one expects a higher level of comfort, attention to detail, and overall quality. While the location is convenient, the value for money simply wasn’t there. In short, a decent hotel, but far too expensive for the experience provided, and not up to the standard one would normally associate with Hyatt.
JJanaElgThis is your no frills place for a place to lay your head. It was relatively clean, had all the necessary amenities, adequate breakfast, housekeeping. I would definitely stay here again. It gets the job done a peaceful rest without breaking the bank. The room had a slight odor not sure what it was but maybe they should do a deep clean to all the rooms and bathrooms. It could be just the one I was in. The toilet seat wasn’t cleaned that well but I survived.
VVieraskäyttäjäWe stayed for 3 nights during thanksgiving weekend. The hotel was in an okay location, near the Bull at Wallstreet and subway - the bus didn’t work most of the times during the holidays. Rooms are clean. However, everything else is a disappointment. The service was average - people aren’t the friendliest here. The elevator took forever - we waited for 20 mins and didn’t seem like the elevator was going to come anytime soon. Ended up walking down the stairs with all our luggages from the 30th floor. The amenities doesn’t feel like a 4 star hotel, it was so underwhelming. Aside from the basic ones like shampoo, conditioner, soap and body lotion, they didn’t give us anything else. There’s no bottled water too, even when we asked. The toilet door doesn’t slide close, there’s a big gap in between which was very bothersome to us. Last thing, if you’re sensitive to noise, you’re going to have a problem because the rooms are not soundproofed at all. We could hear babies crying, people talking pretty loudlu
VVieraskäyttäjäThis stay was not what I would call good... It was in fact a poor experience.
By this I mean.
I arrived at 3.50pm to get checked into a room that I was informed would be ready for check in at 3pm... The room was not ready, and i was told they would try to have it ready in 20-25 mins.
I explained that that was not acceptable. I was told I could wait in the lobby area...I again explained that that was not acceptable. Another employee jumped in to say, I could sit in the lobby. Now I am irritated. I explained in more detail that I could not very well change in the lobby, being that I had to change and get to a wedding in Yonkers for 5.30...He then started to challenge me. Started telling me how he didn't like the tone of my voice. I then dismissed him and suggested he move away and let me deal with the situation with the desk clerk...who by the way was VERY, VERY, helpful, and whom I had no issues with, because she was doing everything she could to accommodate. The real problem was with the cleaning crew and their supervisor , who kept telling her the wrong things. I even offered for them to allow me to change, and then they could have the room to complete getting it ready. They told her to tell me that it wasn't protocol for me to do that. To which I responded that it wasn't protocol to not have the room ready.
At this time the desk associate, Aaliyah, who as I said was very helpful, and who I had NO ISSUES with, and she knew that, suggested that I would be reimbursed 50% for all the stress that I encountered, and gave me the room key to allow me and my wife to change and be on our way. This is where I say common sense made more sense than ”protocol”.
So my review will be....Great job handling a difficult situation by the desk associate, Aaliyah...
Poor job by the room ready crew.
And a terrible job by the associate who decided to challenge me in what was a difficult situation, instead of finding a way to help.
5 STARS for Aaliyah
1 STAR for Cleaning Crew
(-0) for associate.
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