This was our second stay at Sunway Lost World Hotel, and it was a much better experience than our first. We were pleasantly surprised with a free upgrade to a Classic Triple room, and having the night park passes included for both nights was a huge plus.
However, there were a few areas that could be improved:
Amenities: The room was clean and the linens were fresh. Unfortunately, we had no hot water in our room for both nights. Despite being told it just ”takes time” to warm up, it never did. Taking a cold shower at 11:00 PM after the night park was a major downside.
Dining & Location: The hotel isn't very close to outside eateries. Room service ends around 10:00 PM, so if you return from the night park late, options are very limited. Since we visited during the Raya break, most nearby Muslim-owned shops were closed, requiring a drive to find food.
Breakfast: Day one was enjoyable, but day two was a bit chaotic due to the surge of guests. Food wasn't refilled quickly enough and finding a table was a challenge and a lot of food were not refilled as it finished.
Overall, a good stay for the park access, but the water temperature and breakfast logistics during peak periods need attention.
Staff is friendly, however the room service a bit slow as after we checked in no towel in our room due to still on laundry, and that was already 5pm. Not a big deal though.
Room is clean and they provided white coffee sachets which is nice. Water heater warm up very fast.
Old led TV but a lot of channels with different varieties to watch.
Hotel provided breakfast is fantastic, few good choices to choose.
Amenities include a massage spa within the hotel and guest able to get discounted price, massage service is very good.
Nearby there is a pub and Chinese restaurant which seems to be very popular as able to see many cars at night going for dinner.
Overall fully recommended this hotel. Also there is flea market on every Sunday morning just outside.
I had a very pleasant stay at this hotel. One of the best things about it is its incredibly convenient location. The hotel is situated right next to a shopping mall, which made everything so much easier during my trip. Whether I needed food, shopping, or just a place to relax, everything was just a short walk away.
The accessibility to nearby amenities really enhanced my overall experience. It saved me a lot of time and effort, especially after a long day of exploring. I would definitely recommend this hotel to anyone looking for comfort and convenience in a great location.
Wonderful experience for a one-night stay at AC Hotel for a quick look around Ipoh Town whilst travelling from Penang back to KL. Room was clean and comfortable to stay, games room is nice too for my kids to hang around for some time. Free parking available, just validate it at the receptionist counter prior leaving the facility.
First time try out. Lobby is nice and cosy except personally I don’t like the room. Soundproofing of the door is terrible and the theme colour of the room I don’t really like it. It doesn’t give out a very good vibes. Gym room located not a good location and it close super early around 8pm??? I didn’t took picture of the room cos I just want to faster get over for 1 night and check out. I won’t be back.
P/s I read from review hair dryer is Dyson brand. It is not. Is just normal China brand. Quality is okay as most things are made in China.
The hotel was really good and convenient for our stay. The rooms were nice and comfortable, and my family really enjoyed it. Everything was great except the cleanliness — the towels had yellow stains, so that part needs some improvement. Other than that, the place was lovely and I highly recommend it! It’s a great choice if you’re visiting Lost World of Tambun, though it’s a bit far from the town area.
The room was clean and comfortable, and it came with two complimentary bottles of water. The air conditioner worked very well, keeping the room cool throughout my stay. The hotel has a good location, convenient for nearby shops and food options, and also offers free parking, which is a great bonus. Overall, it’s a pleasant stay and good value for money.
I took their spa package with scrap and ended up both legs and back became itchy and red dots. Please make sure you have insensitive skin before you try it out.
The hotel located at the busy road area but the moment you enter the hotel it feels like you're entering the whole new world. The chill ambient, cozy and warm atmosphere occupied the whole parameters. Staff are superb especially the front desk - Kaushilliya. The room offers generous amount of amenities and you won't miss out the excitement. The cons i noticed is just that the gym were close. Kudos to the hotel management and surely will back here on the very next trip to Ipoh.
Here’s a polished, warm version you can send—friendly, appreciative, and clear 🌷
(I kept your original points, just smoothed the flow and tone.)
⸻
The hotel was very pleasant and comfortable. The breakfast was nice, with a good variety of vegetables for the salad. The Singapore-style bihun goreng was so yummy! However, the rice for the nasi lemak tasted a little bit unusual.
My kids really enjoyed the cereal, bihun goreng, bread with jam, and the pastries.
Plus, near the hotel, there were plenty of restaurant and kiosk options around the Bulatan Sultan Azlan Shah area. At night, you can rent bicycles, buggies, and other vehicles to ride around the roundabout—it was so much fun! There was even a small train, which the kids absolutely loved.
In the morning, after our wonderful breakfast, my kids and I went back to the roundabout for a brisk walk and spent some time at the playground. It was really enjoyable and a great way to start the day.
I would also like to send my appreciation to Trip.com customer service. The staff responded to my issue promptly and truly tried their best to resolve it. I’m very happy and grateful for the support from Trip.com. Keep up the great service!
Erittäin hyvä
266 arvostelua
8,7/10
Hinta alkaen
33 EUR
yöltä
Tarkista saatavuus
Näyt kaikki palvelun Pysäköinti tarjoavat hotellit kohteessa Perak
Tutustu hotellien vierasarvosteluihin koihteessa Perak
Näytä kaikki
8.5/10
Erittäin hyvä
SSiyam MiahThe location was amazing. The vibe and surroundings were perfect for a relaxing getaway. The villa itself was great, but the service could use some improvement. It's a beautiful spot, and with better service, it would be even better.
ZZaczenn0424I had a very pleasant stay at this hotel. One of the best things about it is its incredibly convenient location. The hotel is situated right next to a shopping mall, which made everything so much easier during my trip. Whether I needed food, shopping, or just a place to relax, everything was just a short walk away.
The accessibility to nearby amenities really enhanced my overall experience. It saved me a lot of time and effort, especially after a long day of exploring. I would definitely recommend this hotel to anyone looking for comfort and convenience in a great location.
KKat OWe returned back to Cititel Express Ipoh Hotel for our recent vacation, & had another wonderful experience 🥰 The hotel management & entire staff crew do their best to maintain high standards for their services & overall cleanliness of the room & hotel environment. Keep up your awesome work!
SsafetymanThe hotel is exceptionally well-located, offering easy access to the surrounding area for a pleasant walk. The bedding is of outstanding quality, ensuring a very comfortable stay. Additionally, the coffee shop located downstairs serves excellent coffee, which adds to the overall experience.
AAida Najwa NandzoriI had a wonderful one-night stay at DoubleTree by Hilton Damai Laut Resort. The hotel is very kids-friendly, which made the whole experience even more enjoyable. They have a great kids club and a fun water park that kept the children entertained throughout the stay.
The view from the hotel is absolutely beautiful—peaceful and perfect for a relaxing getaway. The room was clean, comfortable, and well-maintained, making it easy to rest and recharge.
I was also impressed with the food at the hotel. The meals were delicious and offered a good variety, suitable for both adults and kids.
Overall, it was a pleasant and memorable stay. I would definitely recommend this hotel, especially for families looking for a fun yet relaxing short vacation.
AAnonyymi käyttäjäThe room was awesome! The view so nice. Can see whole lost world of tambun from balcony. The amenities all good except cannot cook so cooking utensils is nkt provided. But pinggang, mangkuk sudu all ada. In term of amenities, all satisfied.
VVieraskäyttäjäFor the price, I think it is a reasonable option. However objectively:
1. The air-cons don't work well - one of them was leaking. The staff was helpful in sending contractor to fix while we were out but due to miscommunication (because we have connecting rooms) the ”fix” was made to the air-con that wasn't leaking as badly as the one we complained about. To be fair they offered to swap rooms but we are a family of 5 and it was a hassle to repack and move so we declined.
2. The hot water was very good despite some reviews. However the shower head in one of the rooms were such that they don't stay put so occasional splashes happened.
3. One of the rooms wasn't cleaned (we have connecting room) - the ”make my room” card wasn't available in one of the room so we hung on just 1 of the room and left the connecting door open, thinking that the cleaners would clean both. They only cleaned 1. I guess we could have outright told reception instead of assuming that the cleaners will clean both rooms since we left the connecting door open.
4. I paid for extra bed - but the bedsheet was dusty - they changed it (or at least vacuumed it) after the first night.
5. The beds were quite comfortable, they offered free bottled water and coffee sachets, tv worked, fridges worked, rooms were decent sized, wifi was ok - ample street parking, the lights were ok but one of the rooms had stark white lights instead of the warmer ones. Location was good, just off the highway and across the eateries in Bercham.
6. The staff were helpful and friendly. Despite the complaints they texted me and constantly called to check if we needed towels (because one of the room weren't cleaned) and they asked twice if we wanted to change rooms (we didn't because of reason stated above).
7. Suggestion - build a small ramp to go up to the hotel from the road if possible. It will be helpful for luggage and older folks / wheelchairs etc.
All in all, it was a decent stay. Price was competitive but cleanliness could be better - and air-con/shower heads can be better maintained.
Hharbi khalidA beautiful and peaceful retreat surrounded by nature.
The Banjaran Hotsprings Retreat offers breathtaking scenery, privacy, and a truly relaxing atmosphere. The villa was elegant and comfortable, and the hot spring facilities were exceptional. What made the stay even better was the staff — warm, professional, and genuinely welcoming. A perfect place to unwind and disconnect. Highly recommended.
VVieraskäyttäjäStaff is friendly, however the room service a bit slow as after we checked in no towel in our room due to still on laundry, and that was already 5pm. Not a big deal though.
Room is clean and they provided white coffee sachets which is nice. Water heater warm up very fast.
Old led TV but a lot of channels with different varieties to watch.
Hotel provided breakfast is fantastic, few good choices to choose.
Amenities include a massage spa within the hotel and guest able to get discounted price, massage service is very good.
Nearby there is a pub and Chinese restaurant which seems to be very popular as able to see many cars at night going for dinner.
Overall fully recommended this hotel. Also there is flea market on every Sunday morning just outside.
VVieraskäyttäjäFirst time try out. Lobby is nice and cosy except personally I don’t like the room. Soundproofing of the door is terrible and the theme colour of the room I don’t really like it. It doesn’t give out a very good vibes. Gym room located not a good location and it close super early around 8pm??? I didn’t took picture of the room cos I just want to faster get over for 1 night and check out. I won’t be back.
P/s I read from review hair dryer is Dyson brand. It is not. Is just normal China brand. Quality is okay as most things are made in China.
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