Stayed 3 nights so that we could visit family and friends in the area. Booked a twin room which had adequate space for 2 of us and separate area with small table and chairs if needed. Beds were comfortable and the room was warm (once I was shown how to activate the heating) Unfortunately the bathroom was very cold as the hotel boiler needed repair so the radiator wasn’t working. Otherwise we had a pleasant stay. The hotel is quite dated and in need of an upgrade which is on the planning. The staff were super friendly and helpful, especially when I realised I’d left my own personal pillow on the bed. They tracked it down and a friend collected for me the next day. Definitely stay agin when next in the area.
My stay at Novotel Cambridge was extremely disappointing due to serious cleanliness issues.
Upon checking into Room 205, I discovered visible blood stains on the duvet. This is not a minor oversight — it is a basic hygiene failure. Clean bedding is the absolute minimum standard any guest should expect. Finding blood stains immediately raised concerns about the room being properly cleaned and inspected.
I reported the issue and was informed that the bedding had been cleaned again. However, when I returned to check, the stains were still there. This was both frustrating and alarming, as it suggested a lack of proper quality control within housekeeping.
Only after escalating the matter was it properly addressed. Charlotte, the manager, eventually upgraded us to an executive room and provided complimentary breakfast, which I appreciate. However, this does not change the fact that the initial room condition was unacceptable and should never have happened in the first place.
An upgrade is a service recovery gesture — it does not erase the hygiene concern or the distress caused at the start of our stay.
I hope the hotel seriously reviews its cleaning procedures and room inspection standards to prevent future guests from experiencing the same issue.
Unfortunately, based on cleanliness alone, I would not rate this stay highly.
Hotellit kohteessa Cambridgeshire100 % vierailijoista valitsi tämän alueen
VVieraskäyttäjä2025.12.18
I had such a wonderful stay at this hotel! The staff were super friendly and helpful from the moment I checked in until I left. The room was clean, cozy and exactly what I needed for my trip. The location was also perfect—it was close to all the places I wanted to visit. I would definitely recommend this hotel to anyone looking for a great place to stay, and I’ll definitely come back next time!
Hotellit kohteessa Cambridgeshire100 % vierailijoista valitsi tämän alueen
VVieraskäyttäjä2025.12.09
Beautiful conversion and very understated chic hotel. Room was far too hot and controls far too technical for us to understand but this didn't detract from a great stay.
Overall, the hotel was clean and the room was very comfortable. The staff was okay, but I was disappointed with the breakfast options. There were limited gluten-free choices, and when I asked for fried eggs, I was told they don’t do that. There were no gluten-free croissants or cakes, so I ended up just having coffee and something very small compare with other people.Overall, I didn’t feel the breakfast was worth the price
Hotellit kohteessa Cambridgeshire100 % vierailijoista valitsi tämän alueen
VVieraskäyttäjä2025.04.15
We had a lovely stay at this hotel — the location is excellent, just steps away from the Maths Bridge and a punting station, making it perfect for exploring Cambridge. The staff were warm and welcoming throughout, and the breakfast was delicious with a great variety. We also had a nice view from the balcony, which made the stay even more enjoyable. Would definitely stay again!
The room was spacious, beds comfortable and a good shower.
Good number of food options in the welcome service.
Staff courteous. Breakfast was good.
The downside was the cleaning...dusty carpet, lamp shades, fan and a room full of crane flies on our arrival.
Erittäin hyvä
72 arvostelua
8,0/10
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